Premier Toyota of Amherst

It took us a long time to figure out which car was going to be right for us (we considered three different types of vehicles over the course of three months.) Marisol stuck with us with us throughout. She to be right for us (we considered three different types of vehicles over the course of three months.) Marisol stuck with us with us throughout. She was never pushy and was accepting of our crazy schedules and limited times that we could visit the dealership. She was very knowledgeable about the products. She was also about as far from a typical car salesperson as you could imagine: in a very good way. We also enjoyed working with Major and especially appreciated his no nonsense approach. We'd definitely recommend Marisol and Premier. More

I would recommend Premier Toyota and salesperson Jennifer Brockway highly to anyone. From the moment you walk into the dealership you are treated very professionally and are never pressured or prodded. My Brockway highly to anyone. From the moment you walk into the dealership you are treated very professionally and are never pressured or prodded. My deal started with me looking at the van that I wanted by myself and starting the appraisal process on my trade. My appraisal was within the range that was supplied to me from the online questionaire and was fair and balanced from the onset. I was given the opportunity to drive the van and model I was looking for immediately and was offered a fair deal to consider. Due to the fact that I had just started to research the purchase and that this was a purchase for my whole family I left the dealership to research and look around at what van would best suit our family. I was never bothered by the dealership but anytime I called or emailed I was supplied with whatever information I was asking for. When I decided on the Toyota and took my family with me to look at it, they were treated just as well and even my five year old twins were instantly engaged by our salesperson and the manager. We were given the opportunity to drive the van as a family and given plenty of time to test doors, windows, storage, and everything else in the van during our visit. Once I made my decision the final pickup was quick and easy as evidenced that I did it with my five year olds with me. Overall a great experience and very happy with my purchase. More

I have purchased Certified Used Toyota Corolla 2009 I have purchased Certified Used Toyota Corolla 2009 Premier Toyota is exemplary for how car dealership should be. Their prices were lowest among lo I have purchased Certified Used Toyota Corolla 2009 Premier Toyota is exemplary for how car dealership should be. Their prices were lowest among local dealers and the inventory of certified used cars was the largest. Their model is designed to eliminate much of the hassle traditionally associated with car sales. The service was impeccable. More

From the gal that answers the phone, to Chad in finance, my buying experience with Premier was awesome from start to finish. I just couldn't get over how CONSISTENTLY friendly the operator was and then how my buying experience with Premier was awesome from start to finish. I just couldn't get over how CONSISTENTLY friendly the operator was and then how willing (not pushy) the sales force was to make sure I got exactly what I was looking for. Both Donald Toth and Will were extremely patient, informative and helpful in making my new used car purchase - Donald was determined to find the vehicle that met my wants and needs. It's a big decision, anytime you feel you're signing 2-7 years of your life away with debt. I'm happy to say I walked away feeling excited and confident that I made the best decision with this purchase. I can't ever remember being shown or offered the customer service that I received with Premier - Donald even followed up a few days later to see how everythng was going and if there was anything I needed!!!. If all keeps going as well, I'll definitely be a repeat customer. Amy Lute More

The dealership was clean and organized. Most importantly, my sales person, Fred Tucker, was great. He was very frienly and listened to what I needed. He was prompt and very respectful. I got importantly, my sales person, Fred Tucker, was great. He was very frienly and listened to what I needed. He was prompt and very respectful. I got the car for the price I wanted, and did not have to "fight" the dealer for it, like I have experienced at other dealers. They also have a large inventory of cars. More

Have no clue why you have these people working for you. This is the second time i have been pretty much been taken for a fool. I realize the internet is a lot harder to deal with people and i take that int This is the second time i have been pretty much been taken for a fool. I realize the internet is a lot harder to deal with people and i take that into consideration. The experience is so bad i really dont want a Toyota anymore. Im looking elswhere More

Fred was great! He spent a lot of time with me and explained all my options, answered all my questioned and generally made me feel welcome. I was very happy with our transaction and am pleased with my explained all my options, answered all my questioned and generally made me feel welcome. I was very happy with our transaction and am pleased with my 2011 RAV4. I drive a lot, and Fred talked to me about the comparative comfort od the various options,and about how they handle in snow. I'm pleased with the care package I got-- oil changes,tire rotations, Auto Butler, etc. I've already recommended Premier Toyota to my father! More

Very easy experience. I brought my financier (my wife) to handle the dickering portion of the sale. We were both pleasantly surprised that the entire transaction went so quickly, and smoothly... without to handle the dickering portion of the sale. We were both pleasantly surprised that the entire transaction went so quickly, and smoothly... without the need for dickering! Ericka (our sales lady) was GREAT! All the folks in the dealership on Sunday afternoon made the purchase of my new (used) car a breeze... There were almost too many cars to choose from... I felt like a kid in a candy store! THANX! TD More

I found a cute little 09 Corolla at this dealership last Tuesday from toyotacertified.com. When I called to inquire about it, I spoke with Mark Hudson who told me the car had been sold. About 10 minutes lat Tuesday from toyotacertified.com. When I called to inquire about it, I spoke with Mark Hudson who told me the car had been sold. About 10 minutes later, he called me back and said the car hadn't been sold, it had just been moved to another part of the lot. I live in DC but I have an uncle who near the dealership, so I wanted him to take a look at the car before I spent the money on a ticket to get out there to buy the car. I gave Mark my credit card number for a $500 deposit on the car with the understanding that my uncle would look at/test drive the car this weekend, and if everything went well, I would come up the following weekend to sign the papers and drive the car back to DC. About 20 minutes later, the sales manager Will McEwan called me back and said despite the deposit, he didn't want the car sitting on the lot for 2 weeks waiting for me to decide if I really wanted it or not. With the new model year cars coming out, I understood, and by the end of the phone call, we agreed that he would have Mark drive the car to my uncle's house one night this week for the test drive, and then they would over-night me the paperwork to sign. Everything would have been finalized by the weekend. All I had to do was contact my uncle to see what night would work best. I called my uncle, arranged the test drive for Thursday night, and Wednesday morning I called Will back to let him know the test drive should be set for 6:30pm Thursday. I then bought a train ticket for Friday, figuring it would be easier for me to sign the papers in person rather than overnighting them back and forth with the dealership. I arranged the financing through my bank, paid my apartment complex here $150 for a parking spot, initiated my auto insurance, and arranged transportation for my sister from Grand Rapids, MI to meet me in Ohio to help me drive the car back to DC. Everything was all set. Thursday night around 7:30pm I received a phone call from my uncle saying that Mark had never shown up with the car for the test drive. When I called the dealership to ask why, Will wasn't working that day, and Mark was busy showing a car to someone else. Mark called me back about 20 minutes later and when I asked him why he didn't show up for the test drive, he said he had no knowledge the test drive had been scheduled. Apparently Will hadn't relayed the message. To add insult to injury, Mark also told me that the credit department never ran my deposit Tuesday, and the car had been sold to someone else Wednesday. He offered his apologies, and said he would call Will directly to find out where the disconnect happened. He said he (Mark) wasn't working Friday, but would have Will call me first thing Friday morning to explain the situation. It is now Saturday afternoon and I haven't heard from anyone else. It wouldn't have been so bad if someone had called Wednesday or Thursday morning and said they accidentally sold the car to someone else, but they didn't. They let my uncle sit waiting all night for them to show up, and when I called to find out why, THATS when they told me the car was sold. How rude! More