Premier Toyota of Amherst

This was my first visit to this dealership. First impression - professional, courteous, and thorough. Heather took the time to explain the services that were going to be done to my car, showed me th impression - professional, courteous, and thorough. Heather took the time to explain the services that were going to be done to my car, showed me the waiting room, and came back twice during my wait to explain what they found, etc. The waiting room was very clean and welcoming. Excellent first impression. More

Matt was very professional and helpful. The sales associate that first worked on this purchase was unable to be at the dealership on the date and time when we arrived from Dayton. We drove over 200 associate that first worked on this purchase was unable to be at the dealership on the date and time when we arrived from Dayton. We drove over 200 miles and enjoyed the experience with this dealership. Matt took the time to explain how long finalizing the purchase would take and even helped to verify the road conditions for our trip back home. It was very much appreciated. I LOVE your dealership and will check out your inventory the next time I am in the market for a vehicle and will certainly recommend Matt Radeff as well! Thank you!! More

This dealership was amazing! From the time i walked in, to the time i walked out.. everybody was kind, outgoing, and really friendly! They Really tried everything possible to fit what we were looking for! to the time i walked out.. everybody was kind, outgoing, and really friendly! They Really tried everything possible to fit what we were looking for! I worked with Ericka Worstell..she was awesome. She really helped out a lot and was real about everything she stated..she wanted to make sure you were happy and confident!! i am very thankful i recieved the opportunity to purhchase a car from there! I really trusted everything she said and would recommend this car lot to anybody that asked. More

I would like to apologize for doing this survey so long after the car purchase, my email was corrupted, and I could not access it. I want this to be very clear Gregory Vandersommen is a very humbling perso after the car purchase, my email was corrupted, and I could not access it. I want this to be very clear Gregory Vandersommen is a very humbling person to meet and I will buy cars from him till he retires! More

We knew what we wanted, but Ericka made it easy to close the deal. They worked with our unique situation (Accident totaled our other van) regarding insurance checks and timing. My job is heavy in sale the deal. They worked with our unique situation (Accident totaled our other van) regarding insurance checks and timing. My job is heavy in sales and sales training, so it was interesting to see her attempt the close without pushing hard. It was obvious she was trained well. Her character and personality shone through as well. She seemed to genuinely care about our situation and that made it easy to say yes. Great job Ericka! The entire process was easy, including the trip to the finance room :) We will continue to buy from this dealer even though they are a little over an hour away because of their professionalism mixed with caring about connections. Impressive facility as well. You can tell there was a lot of thought put into creating this dealership and culture. Peace Chris McKelley More

This is the finest car dealer I have had in 50 years of buying and having cars serviced. They have never offered an excuse for any problem I have had and have fixed them all at their own expense. They ex buying and having cars serviced. They have never offered an excuse for any problem I have had and have fixed them all at their own expense. They explain everything in detail and follow all requests or directions given by me the customer. I will never deal with another firm because I have fortunately found the best. More

Toyota Premier went above and beyond to serve me and my family. My company transferred me from Mexico to work from our HQ at Elyria, OH. Part of the relocation process implied for us to purchase 2 vehicles family. My company transferred me from Mexico to work from our HQ at Elyria, OH. Part of the relocation process implied for us to purchase 2 vehicles with the challenge of being new in the USA and without credit history associated to our brand new social security numbers. From the first visit to them it was clear that they will do their best to help us and so they did. Not only they helped us to find the right financing program from Toyota, but helped us to buy the two vehicles we wanted. Marisol Serrano was assigned to us, so she could take care of us in Spanish and that was another nice/unexpected touch from their side. The dealer Sales GM, Mr. Harrison, was very much involved to be able to answer our specific needs. From day one he offered me a vehicle to stop renting, although we declined that was a clear indication that they were ready to serve our needs. We ask lots of questions, from the technical and financial side, and we always got our answers. Marisol provided us with an excellent service and always helped us. If she did not know the answer to our specific question, she would find out and let us know. I have been driving Toyota’s for some years now and we decided to purchase two vehicles that we have been driving now for over four months with a very an excellent satisfaction level. Initially we were looking for some basic models, but thanks to the financing alternatives we were offered we decided to buy the vehicles with additional options. This is the first time we do this and we are very happy with them. I took my vehicle for service a few days ago and it was returned to me within the promised time. Thanks Marisol Serrano and Major Harrison from Premier Toyota Scion…! You made our first vehicle purchasing experience here in the USA a pleasant one. Best Regards, Ricardo Sosa More

I had been looking to purchase a newer used vehicle for quite some time. My vehicle one morning decided to not start, of course on a day that my wife had to work. I began looking at some of the links tha quite some time. My vehicle one morning decided to not start, of course on a day that my wife had to work. I began looking at some of the links that I bookmarked and became frustrated due to all of the good deals being at shady looking, online only, or repo-auction dealers. After reviewing online prices from numerous websites I found that this dealership had the best deal for a low mileage Yaris (with all of the options I wanted, clean Carfax, $1700 below NADA, and Toyota certified). I started planning the trip to the dealership for the weekend because my wife worked the rest of the week. My sales lady Jenny saw that I was in a bind with being two and a half hours away, and needing transportation to work, she offered to have someone come pick me up that day. I was completely astonished that they would drive to come get me from that distance. I understand that most would say that they did it just to make a sale. For me, it was a life-saver. Once I made it to the dealership to see the car in perfect condition as described, Jenny showed me some of the Yaris specific functions so that I would have no trouble operating the car on my trip home. I worked Dave who helped me decide my finance term, and options. He was very friendly and worked out very request that I had. Pricing was very straight-forward too. Only the documentary fee (which I see most dealers charge) had me wondering. But I see it as a charge for the full interior and exterior detailing, new tires, wiper blades, oil change, 160 point certification and full tank of gasoline charge. Talk about a steal on my part! After having the vehicle for roughly two weeks, I have no regrets purchasing my car from Premier Toyota. I have also received a few follow up emails from Jenny to make sure everything was still great with my car. Thanks Again, A Happy Customer in MI More