Premier Toyota of Amherst

My wife Shirley and I visited a Dealer to find a replacement vehicle for our 2000 model G.M. sedan. After checking a few new models, we were not happy with the choices and decided to stop at Premier replacement vehicle for our 2000 model G.M. sedan. After checking a few new models, we were not happy with the choices and decided to stop at Premier Toyota, which is just a few minutes from our home. We checked the 2012 CAMRY and were impressed with the total car except there was no color that we liked. As we entered the showroom, Paul Owens approached us an introduced himself. From then on we were given a chance to check several other models and drive a few. As we were about to leave and review our brochures at home, we saw an Avalon in Cocoa Bean metellic brown. We drove it and Shirley loved it! After considerable negotiation we bought it. Throughout the experience, Paul provided for our every question or concern. Then it was over to Dave Weaver for the financial aspects and he was great! We bought the Auto Butler and Extended Warranty and all paperwork was done very quickly. We picked up the car and Paul did a fine job explaining every aspect of operation, even volunteered to set my radio and garage door opener. We are entirely happy with our new car and the theoverall experience with the Premier Amherst Organization. More

When the service estimate turned out to be quite a bit more than expected, Paul Owens, took me through the cars they had in stock in my price range. Stayed late when I decided to purchase a car that even more than expected, Paul Owens, took me through the cars they had in stock in my price range. Stayed late when I decided to purchase a car that evening, transfered the items from one car to the next, showed me how several of the new features worked and lot of little extras too. The rest of the team was very helpful too. Their facility is super clean and has a friendly waiting area for service with lots of amentities including wifi. More

I just recently purchased a 2008 Tacoma and Paul Owens was the Product Specialist that helped me with not only the selection, but with the final purchase. Paul was extremely helpful in describing the opri was the Product Specialist that helped me with not only the selection, but with the final purchase. Paul was extremely helpful in describing the oprions on the truck along with information on warranty. After some due diligent negotiating, he and the staff made the purchase an easy transition from my old vehicle to the new one. Paul made sure all the personal items in my old vehicle made it to the Tacoma safe and secure. Thanks Paul for a pleasant and helpful purchase. More

Paul Owens was very helpful in helping me find a new truck that fits my needs and budget. Paul took the time to answer all my questions. There was never any pressure to buy or rush. Paul made sure I wa truck that fits my needs and budget. Paul took the time to answer all my questions. There was never any pressure to buy or rush. Paul made sure I was happy with the truck and that it is what I wanted. Paul worked with me in all areas to help make sure buying my truck was a good experience. The staff that I dealt with were very friendly and helpful. Everyone at Premier Toyota made buying a truck a pleasant one. My wife and I bought a Toyota Corolla and were also happy with the staff and service. I closing I would like to say that with a staff like Paul and all the others I dealt with I feel Premier is a A+ Dealership. I would like to that Paul Owens for his time. Also all the staff who took the time introduce themselves to me. More

My wife and I went to this dealer because it was the closest to us and the only one which had a Prius at the time. We walked in immediately met Marilyn and felt comfortable about purchasing a car. We to closest to us and the only one which had a Prius at the time. We walked in immediately met Marilyn and felt comfortable about purchasing a car. We told Marilyn we did not know Premier from Adam and was concerned about customer service. She immediately introduced us to Bob Fisher (the owner), sales manager(Will) and service manager(Shane) to discuss policies, philosophies and attitudes. They all showed understanding about our concerns and addressed them all with no regard for time or being rushed. There was also no "Hard" selling. Well, Marilyn, Shane, Will and Bob made such an impression on us we bought a Prius. AND... two months later came back to Marilyn again to buy a Camry. A couple of other things... when you call and leave a message for someone.... they do call back. Also they make it easy to plan service around our schedule with valet services and comfortable visitors' lounge. Give them a try. We believe you'll have a wonderful experience whether you are ready to buy a car or not. More

i had a wonderful experience, i rate the overall customer service of this dealership as excellent how everyone was friendly and how they took time to sit explain everything about the vehicle that was being p service of this dealership as excellent how everyone was friendly and how they took time to sit explain everything about the vehicle that was being purchased and different purchase options(finance dept. excellent) More