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Premier Subaru - Service Center

Branford, CT

4.7
324 Reviews

324 Reviews of Premier Subaru - Service Center

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May 11, 2023

Cristal continues to take excellent care of my legacy. She is just the BEST!!! And the service is good too!!! More

by artkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andi Vilches
May 08, 2023

Service was outstanding - professional, friendly and reasonable cost. The servicing is visible from the waiting area and wow is it clean - like a clean-room facility. And, the waiting area is comfortabl More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Koumoutseas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023

I just picked up my car from Premier, that was in for a big engine repair, and was super pleased with the whole experience. My service advisor, Maegan Collazo, was friendly, thorough, and diligent in deali More

by Sal Paolillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phylann Perrotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Galaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
May 02, 2023

Everyone is always very good and kind to us, we are senior citizens and they make us feel like family. They make sure we understand the needs of our car to keep it in good running condition. We have be More

by sintayjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, forgot name
April 28, 2023

Cristal and the manager at Premier Subaru we so helpful in all aspects of helping get things taken care of with our car. Thanks so much!! More

by rebeccacharron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2023

I would like to thank Michael Gagliardi, Nicholas Koumoutseas, and Brian Galaz, for excellant customer in helping resolving the Low beam light bulb on my 2017 Subaru so my car will last me through my More

by Barryhultman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Galaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Koumoutseas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2023

Came in for an oil change & Subaru America alert on a "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an accept More

by Pearl M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Alvine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martine Raes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech: Eric Joyner , Maegan Collazo
Apr 18, 2023 -

Premier Subaru responded

@Pearl/It is disappointing to read your review given the significant time that has passed and the efforts that all of us have done to attempt to satisfy you. That included cases that we opened on your behalf with Subaru. Without question, we have worked as hard as we can to assist you with the various issues that you have had - but, certain of the issues were well outside of our ability to assist - as, they were unrelated to anything that would be a matter of warranty. It is obvious from your comments that you are disappointed with everyone associated with the vehicle, including the manufacturer. Subaru closed the case as, they concurred that we made our best efforts to assist you - and, unfortunately, those were to no avail. We wish you the best in the future.

April 17, 2023

My Service Advisor, Dominick Santoli, was very professional, courteous and helpful. Plastic covering was put on the driver seat and wheel. I appreciate that effort. The car was very clean in and More

by snbutto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rita Ruhland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominick Santoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2023

Always have great service no matter what I go in for. They are very courteous and keep me informed on the status of my vehicle. Waiting room is very welcoming and very clean. I don't mind bringing my More

by maemat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

Best dealership experience I've ever had, have owned cars for 30+ years. I recommend this dealership service center to everyone. Absolutely wonderful. I drive 30 minutes, past 2 other Subaru dealers to visit More

by lindachampagne12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Galaz - WONDERFUL!!
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