324 Reviews of Premier Subaru - Service Center
Cristal continues to take excellent care of my legacy. She is just the BEST!!! And the service is good too!!! She is just the BEST!!! And the service is good too!!! More
Service was outstanding - professional, friendly and reasonable cost. The servicing is visible from the waiting area and wow is it clean - like a clean-room facility. And, the waiting area is comfortabl reasonable cost. The servicing is visible from the waiting area and wow is it clean - like a clean-room facility. And, the waiting area is comfortable with WiFi and coffee. More
I just picked up my car from Premier, that was in for a big engine repair, and was super pleased with the whole experience. My service advisor, Maegan Collazo, was friendly, thorough, and diligent in deali big engine repair, and was super pleased with the whole experience. My service advisor, Maegan Collazo, was friendly, thorough, and diligent in dealing with the warranty company for the repair. She kept me informed throughout the long process, which was appreciated. Brian, the service manager, and Bob, the owner, were involved as well, making sure my best interests were served with the warranty company. This level of attention and concern is exactly what a customer wants when dealing with a service department, so job well done!! I have 3 Subarus and service them all at Premier, and always feel confident that my cars are being well taken care of. Thanks again!! More
Everyone is always very good and kind to us, we are senior citizens and they make us feel like family. They make sure we understand the needs of our car to keep it in good running condition. We have be senior citizens and they make us feel like family. They make sure we understand the needs of our car to keep it in good running condition. We have been going since we purchased our vehicle in 2017. More
Cristal and the manager at Premier Subaru we so helpful in all aspects of helping get things taken care of with our car. Thanks so much!! in all aspects of helping get things taken care of with our car. Thanks so much!! More
I would like to thank Michael Gagliardi, Nicholas Koumoutseas, and Brian Galaz, for excellant customer in helping resolving the Low beam light bulb on my 2017 Subaru so my car will last me through my Koumoutseas, and Brian Galaz, for excellant customer in helping resolving the Low beam light bulb on my 2017 Subaru so my car will last me through my retirement. Thanks to your mgmt. Team as well. More
Came in for an oil change & Subaru America alert on a "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an accept "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an acceptable time. Technician E. Joyner left the plastic "basin" cover hanging off its hinge (located below the glove compartment which was intact when my car arrived). This is not the first time they've not put things back the way they were. They're sloppy & are not mindful. The cover over my exhaust was left loose on my prior visit, but they take no responsibility for their errors & omissions. Bob, the owner doesn't listen or care. I've reported them to AAA, a Subaru partner, and received an apology, but not from Bob. He again did not respond, many people love their Subarus, Just not THIS DEALERSHIP. I was referred to Premier via COSTCO Car buying services, in the winter of 2017. I paid for vehicle prep services I did not get at delivery. I was given a "We Owe" slip, which they did not want to honor later. The service dept left the vehicle out in the snow & rain in early March and left many scratches and dents on the hood removing ice, which I pointed out, but said they couldn't see it to bring it back later. When the weather was better, I returned. I was told to leave, but stood my ground, as my sister had witnessed these issues. I was yelled at by the business manager and Bob, the owner who contradicted what they saw, stating it must have been "neighborhood kids" who climbed up and put dents on the hood near the windshield. There were no kids in my area at that time. I complained to Subaru America back then, but no follow-up. I'm very disappointed with Subaru. Chase Bank and Subaru were paid in full in 2021, Now no one supports my claims regarding the issues with Bob and Premier Subaru. But people are complaining on the internet, which will eventually impact Subaru and Kia Sales! Guaranteed. More
My Service Advisor, Dominick Santoli, was very professional, courteous and helpful. Plastic covering was put on the driver seat and wheel. I appreciate that effort. The car was very clean in and professional, courteous and helpful. Plastic covering was put on the driver seat and wheel. I appreciate that effort. The car was very clean in and out when it came back to me. He texted me on the progress of my car's service and if anything extra needed to be done. If my car needed work other than the 61,000 mile inspection, my approval was requested first. I had requested a loaner car. The car was nice and clean. I had a very nice experience with Premier Subaru in Branford. More
Always have great service no matter what I go in for. They are very courteous and keep me informed on the status of my vehicle. Waiting room is very welcoming and very clean. I don't mind bringing my They are very courteous and keep me informed on the status of my vehicle. Waiting room is very welcoming and very clean. I don't mind bringing my vehicle in at all. Thank you all! More
Best dealership experience I've ever had, have owned cars for 30+ years. I recommend this dealership service center to everyone. Absolutely wonderful. I drive 30 minutes, past 2 other Subaru dealers to visit for 30+ years. I recommend this dealership service center to everyone. Absolutely wonderful. I drive 30 minutes, past 2 other Subaru dealers to visit this one. More