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Premier Subaru - Service Center

Branford, CT

4.7
324 Reviews

324 Reviews of Premier Subaru - Service Center

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August 03, 2023

Service is not bad, but need to wait for a long time for the desired parts, which cause the delay of the repairing. More

by qhuaweng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Santoli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Premier Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Please contact our Manager at (203) 481-0687 so that we may ensure your experiences with our dealership are more pleasant moving forward.

August 03, 2023

Adam Davis was very helpful, pleasant and efficient. Great service, comfortable and clean waiting room. More

by pamelagalatioto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

August 02, 2023

Very happy with everything about Premier Subaru and the outstanding customer service. Definitely worth the drive from Norwalk! I feel confident that my car is now getting the best service, after years of More

by n/a
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Premier Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 28, 2023

I feel that my car gets excellent care and service. I am happy with the service department and would never go anywhere else. More

by Jeanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Oct 28, 2023 -

Premier Subaru responded

Hi Jeanb, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 26, 2023

We scheduled our appointment for needed repair, brought the car in for the work and picked it up at the end of the day, as promised. Work was completed and functioning as expected. GREAT JOB! AS USUAL.. More

by rfrohlich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rita Wotherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
Oct 28, 2023 -

Premier Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

July 19, 2023

Service was very accurate and friendly. I have always been accommodated to my scheduling needs. Thanks More

by Garcianh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phylann Perrotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
Oct 28, 2023 -

Premier Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

July 19, 2023

Very comfortable waiting for my car to be serviced. Was done earlier than expected. Only wish my name and car were not so often confused with my husband's name and car (also a Subaru)! More

by jackiealbis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Koumoutseas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Premier Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (203) 481-0687.

July 03, 2023

I'm quite pleased with Premier Subaru, both in sales and customer/car service. They updated my head-unit's software at no charge. Now the head-unit operates perfectly and very quickly. More

by mc.shapiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
June 29, 2023

I came in with a concern regarding the safety of my vehicle and the service staff as well as the technician were both exceptionally knowledgeable and transparent. The took my concerns seriously and too More

by tysantiago90
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
La'Trell Alson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Koumoutseas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician Bob (5/5)
June 21, 2023

Premier has a highly professional service department. Staff is generally attentive, respectful and helpful. I have never had a problem with their service department. The same goes to the sales departm More

by owill
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Koumoutseas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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