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324 Reviews of Premier Subaru - Service Center
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December 31, 2013
I should have given Jeff Irzyk a big pat on the back for a great job back in March of this year. Sorry a little late. Hid did a great job with the sale of my new 2013 Subaru Legacy. I would buy again from h a great job back in March of this year. Sorry a little late. Hid did a great job with the sale of my new 2013 Subaru Legacy. I would buy again from him any time. The other is about service. I dealt with Gary Christiansen as vehicle needed 7500 mile check up done. Had issue with sun roof leaking and they resealed it. The problem was that some people don't take pride in what they do. Something was not put back correctly after taking the ceiling down. Sent email to Gary who's email is not working or incorrect so it came back undeliverable. Email was forwarded to Cindy who said she would make sure Gary saw email. But I questioned a couple of things that were done or not done on my car. Waited for three days for answer and nothing. So on the third day I forwarded the email to Dennis the service manager. Later that day I did receive email from Gary on the issues. I didn't quite agree on the answers. So I felt there was a need to make a trip to see Dennis. I did see Dennis and we had a discussion about customer service and some inconsistencies that had occurred. Dennis did apologize, and I wanted to make sure we were on the same page about customer service and people taking pride in their work. But I felt that there was not a real satisfaction there after I left. Some times we all may slack a little but need to step up to the plate and take ownership of what ever it may be. Hopefully the future will be better. More
by Garym565
Employees Worked With
Gary Christiansen
December 22, 2013
I was in for an oil change and was waiting for it to be completed in the waiting room. While I was waiting a very professionally dressed young woman came over an introduced herself. Her name was Kristin Sc completed in the waiting room. While I was waiting a very professionally dressed young woman came over an introduced herself. Her name was Kristin Scepanski. (I only remember the last name because she wrote it down on a letter she gave me) We chatted for a moment, she is a sweet heart! Asked about my wife and what I liked about my 2002 Forester. I told her that I wished it was a bit smaller and newer. She then said that the dealership was looking to buy some of the older models of Subaru. She mentioned mine may have a few more miles than what was acceptable for the program, but if I was interested she would appraise my car for a trade in. I liked how she did this. Made me feel important and worthy. I WAS interested in a model they had on the lot. So she asked for my key and appraised it. Before she did that she introduced me to a sales manager (Tom I think) and a sales person, named Chris. Everyone was extremely friendly and professional. I had a wonderful experience and would have traded in on the spot, but my wife wanted to be there. Kristin mentioned this and actually offered to pick her up and bring her over! Wow, who goes out of their way to do that? I was impressed! Unfortunately, the wife was out shopping, but we will both be back to trade up. We will purchase from Subaru for the rest of our lives! Where else do you get service like that! I really hope that young lady is there when I return. More
by Billyboy56
Employees Worked With
Kristin Scepanski
September 08, 2013
My purchase experience at Premier was excellent, no issues and smooth. BTW, they say they are no haggle but they do indeed haggle and i was able to get a fair price on a Legacy. But, unfortunately, t issues and smooth. BTW, they say they are no haggle but they do indeed haggle and i was able to get a fair price on a Legacy. But, unfortunately, the service I received was poor and the treatment I received from Gary in the service dept ,and then dealership owner Bob Alvine, was downright rude and insulting. After having the car in for service twice due to loudly squealing brakes, the techs still couldn't reproduce the squeal. How this was so I don't understand as every time I hit the breaks they squeal loudly. After discussing this with Gary he complained that he "wasn't making any money off me" and was working Saturdays away from his family. He became rude and insulting. I chose to leave rather than engage Gary. I called the president, Bob Alvine, and after a brief conversation where he offered to "meet me halfway in a complete break job ( btw, they're half way price was over $120 more expensive than a complete Midas brake job). I explained to Bob that the salesman assured me the squeal was due to the car sitting and would cease after using the brakes to remove residual rust and that if I had known this issue wouldn't resolve I either would not have purchased it or would have negotiated a fix into the purchase price. Well, Bob must have trained Gary because he became insulting with his comments and accused me of being unreasonable. He uttered comments under his breath and was very condescending in his attitude. I felt insulted. As a lifelong subaru owner this will be the last car I purchase at premier, quality subaru in Wallingford will get my future business. They're sales department isn't the best but they are honest and have never been insulting to me, always fair. More
by Gspspinone
June 14, 2013
I have found consistent excellent service with Premier, but my issue occurred when my autobody guy requested that I pick up the two parts he needed. I came to Premier and an older gentleman looked at my ca but my issue occurred when my autobody guy requested that I pick up the two parts he needed. I came to Premier and an older gentleman looked at my car with me and then placed the order. He actually ordered the wrong parts after looking at my car. I would not expect that to happen. I would expect the parts guy to know the proper way of determining exactly what is needed. More
by JaneDRudner
Employees Worked With
It was an older gentleman in parts who sold me two incorrect parts - a side trim and a tow truck hook cover - after actually looking at my car before ordering them for me. My autobody guy had to order them and it meant a one day delay in his work which co
