Premier Subaru - Service Center

7000 check up. Tire loosing air We had our tire fixed. Nail in it. Great service. Very pleased. Would highly recommend Premier Subaru to friends and family. Looking forward to t We had our tire fixed. Nail in it. Great service. Very pleased. Would highly recommend Premier Subaru to friends and family. Looking forward to their new place. More

Wipers I thought I needed a rear window wiper replaced. I was actually advised that I just needed the blade, which I really appreciated Rob's honesty! He e I thought I needed a rear window wiper replaced. I was actually advised that I just needed the blade, which I really appreciated Rob's honesty! He even came out and changed it out for me. The whole staff in the parts department were friendly and super helpful. More

Thank you, Andy Narcisco! I want to praise Andy Narcisco at Premier Subaru for the years of outstanding work he's done for both myself and my parents. We all own Subarus and we I want to praise Andy Narcisco at Premier Subaru for the years of outstanding work he's done for both myself and my parents. We all own Subarus and we all insist that Andy be our mechanic every time we visit Premier. He's always courtieous, professional, knowledgeable and treats us all like we are family, and for that he has instilled in us a trustworthy bond of the work he's done on our vehicles. I personally couldn't thank Andy enough for maintaining my two Subarus. He's an absolute asset to your company and is the sole reason I've always recommended him to other Subaru owners. Andy's professionalism is the reason that Subaru maintains the loyalty it does amoungst its customers. I'd also like to extend some praise to the mechanic JP as well as Ericka at the service counter. They both made my recent visit to Premier a welcome one. Shaun Daly has been wonderful whenever I've come in for parts. Brian at the service counter has always helped me on many occasions and has always been timely and personable, he deserves some recognition as well. Keep up all the great work! More

A "premier" experience I stopped by today to pick up one small item from the parts department. I was treated like I was the most important customer there was. Providing cu I stopped by today to pick up one small item from the parts department. I was treated like I was the most important customer there was. Providing customers with a "premier" level of service the way they do is definitely appreciated. Thank you ! More

Service department goes above and beyond! I own a 2015 WRX that I wish I purchased with Premier just to have given them the business. I have had some issues with the car along the way and ever I own a 2015 WRX that I wish I purchased with Premier just to have given them the business. I have had some issues with the car along the way and every time I bring it in the service staff takes care of the car and myself completely. They really go the extra mile with regular maintenance or fighting to get a part covered under warranty. I am now a customer for life. More

Recall work and regular oil change I purchased my Subaru in March 2015 from this dealership and since then I've had regular maintenance work done there. It's always been easy to schedul I purchased my Subaru in March 2015 from this dealership and since then I've had regular maintenance work done there. It's always been easy to schedule an appointment, the work has always been done quickly and efficiently and if there is a problem, they always let me know the progress of the work and what they've observed. In October 2015 I'd driven over a curb and bent the lower section of my bumper. It was a minor cosmetic thing and I never had it pulled out or fixed. Months later when I brought the car in for regular work, the service technician must have noticed it and after I left the dealership, I saw he had pulled it out and made it look almost undamaged. I think it goes to show the quality of people Premier has working for them. This is my first Subaru, I love my Subaru and I have faith in the Premier Service Department. More

Terrible experience I have dealt with a number of Subaru dealerships around the state, but Premier is by far the worst I have ever had to deal with. The sales department I have dealt with a number of Subaru dealerships around the state, but Premier is by far the worst I have ever had to deal with. The sales department is fine, not the most informative or knowledgable, but it was a fine experience since I knew what I was looking for. I bought a certified pre-owned legacy and after a couple of months the brakes were acting up, so I brought it back thinking they might stand behind their product. Well I was wrong. Not only did they not stand behind their product but they, without hesitation, instantly placed the blame on me and continued to lecture me with the utmost condescension. The service manager was completely unwilling to even hear what I had to say. Not only that, they also never changed the air filter, which was filthy and had sticks and other debris on it, nor did they change the cabin filter ON A CERTIFIED CAR... I will never, ever, ever, recommend anyone go here. EVER. More

Incompetent, Rude,Unprofessional, ZERO interest in customer As another reviewer on Yelp said, if I could give this place negative stars I would! This is supposedly the ONLY AAA approved Subaru Repair shop in Co As another reviewer on Yelp said, if I could give this place negative stars I would! This is supposedly the ONLY AAA approved Subaru Repair shop in Connecticut.This dealership is an embarrassment to itself, Subaru and to AAA, and it should be removed from their preferred list of vendors. They are incompetent, rude, have zero interest in customer service, and utilize false advertising to draw people in. Then they fail to deliver on their promises, as outlined below: I have a new 2016 Forester with radio problems. 1st, they advertise they have the largest fleet of loaner cars in CT - 20 Cars. Yet, each time I have called to make an appointment and ask for a loaner, I am RUDELY rebuffed, telling me it is at least a 2 week wait. WHY brag and advertise about your HUGE loaner fleet if you are not willing to loan a car? And, each time I have been there, they have 6-8 unused loaners just sitting in their parking lot. On the first visit for radio and a recall, I finally convinced them to give me a loaner. I lost a day's work, and when I got back in my car, the radio was still broken. They were willing to send me away with a still broken radio because obviously they did not test it properly to see if it was working. They offered me a half price detailing if I would come back and let them fix the radio, because they needed a "download" from central Subaru to re-program the radio. They said they would call me in 2-3 days after they got the download - they NEVER DID. Again, it was like pulling teeth to get a loaner for my second visit, but finally they agreed. Again, I lost a day's work. When I got back in my car, I noticed that they had scratched a plastic piece of the console in detailing it, & the radio was still broken. At first Service Mgr Gary Christiansen said he would replace the plastic, then he reneged on his word (as all LIARS do) and said the damage was "My Fault" and they would do nothing. I asked the "Customer Concierge" Barbara Mullen to intervene - she walked away when the conflict was on to "have her lunch." Again, they advertise online and in the shop with a BIG poster with her picture that she is the only "Customer Concierge" in CT, and that" Barb doesn't need to ask for manager approval, she IS a manager." Yet, she told me she "needed to check with the owner" Robert J Alvine / Bob Alvine about assisting me, and he said NO. She also mentioned she was about to go on vacation and didn't have much time to deal my issue. Now they tell me I have to come back for a 3rd attempt to fix the radio, and they will absolutely NOT give me a loaner. I am supposed to sit there and wait and lose another day of work while they TRY to figure out what is wrong after TWO failed attempts. I would never go to them again, or recommend them for anything, and they should be taken off AAA's preferred vendor list. AND Bob Alvine touts online that "The customer is the reason for our existence." I have never felt mire de-valued as a customer. More