Premier Subaru - Service Center

awesome service AND parts departments the service department is unbelievable!! courteous and accommodating and willing to spend the extra time answering all questions. shaun in the parts the service department is unbelievable!! courteous and accommodating and willing to spend the extra time answering all questions. shaun in the parts department spent so much time with me talking about cargo roof racks, options, taking parts out of boxes to better explain. WHO DOES THIS ANYMORE???? sadly, we have become a society of texts, emails, social media with little to no personable skills anymore....well premier Subaru continues to master a dying skill. More

Help setting up bluetooth Jason Jarkes was personable, helpful and cheerful in showing us quickly, calmly and efficiently how to set up the bluetooth in the 2015 model Forreste Jason Jarkes was personable, helpful and cheerful in showing us quickly, calmly and efficiently how to set up the bluetooth in the 2015 model Forrester after our frustrating attempt to do it ourselves. He was pleasant and outgoing. He invited us to the open house in August with thoroughgoing enthusiasm. Great customer interface for Subaru! More

Excellent Fixed Operations Director Brought my car in to have it serviced under a TSB(technical service bulletin) for the clutch/brake assembly and Audio unit replaced. I had some concer Brought my car in to have it serviced under a TSB(technical service bulletin) for the clutch/brake assembly and Audio unit replaced. I had some concerns after picking up my car. David called me to discuss my concerns and took the time to go above and beyond to address them fully without hesitation. I left Premier feeling like a valued customer. More

Great Car from a Great Dealer We found Premier Subaru to have a large inventory to choose from and to be very accommodating. The sales staff in particular were great and went out We found Premier Subaru to have a large inventory to choose from and to be very accommodating. The sales staff in particular were great and went out of there way to accommodate our needs which were a bit atypical. Hats off to both Dmitriy Naumovich and Barbara Mullen. More

Horrible customer service I spoke with Brian after my car broke down and needed a whole new transmission for $3,500.00. I had brought my car in 2 years ago complaining of shif I spoke with Brian after my car broke down and needed a whole new transmission for $3,500.00. I had brought my car in 2 years ago complaining of shifting issues. They recommended Transmission fluid change. I said I would reschedule and I forgot. Two years later after consistent oil changes and repairs I was never reminded of this needed service. I brought car in two times in past two months complaining of shifting issues. One month later it blew. When I spoke with Brian, he was rude, arrogant and blamed me for declining the service two years ago. No answer for why I was never reminded or the fact I just had it in there for that issue. His response, this stuff happens and you should not have declined the service. When I said I would never go back or buy another Subaru, "that's ok millions of people love our cars and our service". That's it! No empathy or anything! What an xxxxxxx! Never will I return there or buy another Subaru! He should be fired More

Unhelpful Many mishaps, from date of car purchase until recent. When I had an issue with sales, bob was conveniently unavailable. Recently, we reached an impas Many mishaps, from date of car purchase until recent. When I had an issue with sales, bob was conveniently unavailable. Recently, we reached an impasse, service damaged my glove box while replacing my cabin air filter. The glove box fell out on my way home More

Repair and Purchase Car I recently had major damage to my car due to scrap metal on the highway. From the initial call to the Subaru service center to ask them if I could to I recently had major damage to my car due to scrap metal on the highway. From the initial call to the Subaru service center to ask them if I could tow my car there, to the prompt service and coordination with my insurance company, and finally, to the replacement of my damaged car with a purchase of a pre-owned car, I could not be more pleased. I look forward to my continued relationship with the Branford Subaru dealership. More

Service and Parts Keith, Rob and Shawn are a great help in located a part and took the time and trouble to install it. I am pleased and grateful. What a pleasure to Keith, Rob and Shawn are a great help in located a part and took the time and trouble to install it. I am pleased and grateful. What a pleasure to do business with them. More

I needed help understanding my "high tech" Forester After driving my Forester for awhile I had some questions as I realized there were things I did not understand about my" high tech" car. I brought it After driving my Forester for awhile I had some questions as I realized there were things I did not understand about my" high tech" car. I brought it in for service and asked if someone could give me a quick tutorial. Joe Zerbo spent over a half hour answering my questions and reviewing the electronics and navigation system of my car. He was patient, thorough and encouraging. I appreciate his time and the fact that there is someone here whose job it is to make owners comfortable with their vehicles. Thank you, Joe and thank you Premier Subaru. More

Great Service for a Small Request My key fob for my 2004 Forester wasn't working even after replacing a battery. Keith & Rob persisted to find a solution so that I didn't have to order My key fob for my 2004 Forester wasn't working even after replacing a battery. Keith & Rob persisted to find a solution so that I didn't have to order a new one & be without automatic access. They also enlisted Gary's help & they all kept trying new strategies to fix it. Security is very important to me & I appreciated their going the extra mile! Ultimately Rob found a new fob for me that worked. When I went to pay they would not charge me, (I had paid for the battery for the old fob). THat is great customer service! Marge Weiner More