Premier Subaru - Service Center

Great service at Premier's parts department! I was helped by Anthony to find the specific part numbers for a timing belt repair I did. He went above and beyond the call of duty to expedite the o I was helped by Anthony to find the specific part numbers for a timing belt repair I did. He went above and beyond the call of duty to expedite the order and find the best possible price and discount. Every staff member is well trained to be courteous and helpful. Great vibes! More

In & Out with AC that works! The first day of heat in CT my AC did not work - running errands in the area I drove in Premier Subaru, Awesome greetings and directed me to Custome The first day of heat in CT my AC did not work - running errands in the area I drove in Premier Subaru, Awesome greetings and directed me to Customer Serv Omar Perez. Took my info and I waiting, not know how much it would be - Omar came over saying they will take care of it and now I have "cold" air coming out of my AC. Everyone there is so friendly! Plenty of room and social distancing. Thank you, especially Omar for his attentiveness to getting my car fixed and informing me as soon as they knew. More

Andi Vilches is fantastic Today I had a fantastic technical rep at Premier who was smarter and totally knowledgeable about my 2014 Forester. She was able to answer any ques Today I had a fantastic technical rep at Premier who was smarter and totally knowledgeable about my 2014 Forester. She was able to answer any question about the electronics and what's more she was interested in what she was doing. I have had two horrible experiences in Premier's service department. One was in response to a recall when a cylinder was not seated properly and each vibration or acceleration on the highway created a gap in the transmission and there was no way to turn off the lights so I lost the battery as well. Another horrible experience was the application of the armor on the car. On the outside, they sprayed the tires and suddenly it was like driving on black ice. Inside they sprayed the steering wheel and it was so slick it was difficult to turn the wheel. The seats were sprayed with something that made water stains difficult to remove More

Service Review for Andi Had an appointment with Andi because i thought there were problems with my speakers for my 2020 subaru crosstrek. I went in and Andi was informative a Had an appointment with Andi because i thought there were problems with my speakers for my 2020 subaru crosstrek. I went in and Andi was informative answered all my questions, heard the problem I heard which was comforting and we got it in for service that day. Turned out that nothing was found my the service department, but I still wasn't convinced and asked andi if I could hear another 2020 crosstrek with the same sound system. She found one on the lot and let me try the bluetooth connection in that car. I was very satisfied by her knowledge and willingness to help so much so I was comforted. Although I am not satisfied with the dealership, if you have a subaru and need help Andi will answer all of your questions. More

I like the new facility. I like how it is organized to protect the staff at Premier Subaru as well as customers so that everyone is safe during Covid 19. protect the staff at Premier Subaru as well as customers so that everyone is safe during Covid 19. More

THE BEST!!!!! I continue to go to Premier Subaru because of the excellent service but more important is the professional, FRIENDY employees that always greet you an I continue to go to Premier Subaru because of the excellent service but more important is the professional, FRIENDY employees that always greet you and make you feel special. Today as we all wore masks because of COVID-19 we still talked and laughed as if nothing was different. Colleen Hickey was great. She took time to go over my service in detail and while doing so we got into a great discussion about Subaru's and why they are the best cars out there. Thanks for the service and giving me a big smile. Mary S. Lyons More

Battery Service I had a problem with my battery failing, I had to jump start it a few times over the course of 4 months even though the car is a 2018 with 18000 miles I had a problem with my battery failing, I had to jump start it a few times over the course of 4 months even though the car is a 2018 with 18000 miles. After discussing this with a service representative, I was transferred to Mr. Robert Alvine the owner of the dealership. He assured me that if I brought the car in within a few hours of the call he would replace the battery taking care of my problem. Problem solved within two hours. Thank-you. More

I would leave no stars if I could. Brought my car in for a recall and left with the controls for my heat missing and glove box broken. Shady people and blame customers for lazy techs missing parts. Go else a recall and left with the controls for my heat missing and glove box broken. Shady people and blame customers for lazy techs missing parts. Go else where More