Premier Subaru - Service Center

The woman at the desk, Ericka Hafford, was extremely pleasant and helpful. She made me feel welcome, engaged in conversation, and could type like a whiz! Never talked with Eric Joyner but work seeme pleasant and helpful. She made me feel welcome, engaged in conversation, and could type like a whiz! Never talked with Eric Joyner but work seemed good, car drives more smoothly and atmosphere at Premier was very good and reassuring. Bob Gifford More

very up to date facility and excellent service, kind and smily reps. Premier Subaru is the place to buy new and used cars and return for service. smily reps. Premier Subaru is the place to buy new and used cars and return for service. More

Cristal was extremely helpful in communicating the problems with my car to the service people. She was able to help to pinpoint why my car was pulling to the right and it was all figured out and fixed problems with my car to the service people. She was able to help to pinpoint why my car was pulling to the right and it was all figured out and fixed in the end. Great customer service! More

Erica was very professional and nice. The work was done on time without any surprises. The waiting area was clean and comfortable. An excellent experience. on time without any surprises. The waiting area was clean and comfortable. An excellent experience. More

I've been servicing my Subaru at Premier Subaru in Branford for a few years and while it has been adequate I can't say that anyone has gone above & beyond until yesterday. I had the pleasure of dealin Branford for a few years and while it has been adequate I can't say that anyone has gone above & beyond until yesterday. I had the pleasure of dealing with Service Writer Ericka Hafford and all started like every other service appointment discussing the work to be performed and the time it would take which seemed long but without any options. When Ericka asked if I knew where the waiting room was located I told her that due to covid concerns I would be waiting outside. Much to my surprise Ericka came to find me almost an hour earlier than estimated to tell me it would only be another 10 minutes or so to finish up a complementary wash. While I understand that many people were involved I firmly believe it was Ericka's intervention on my behalf that made the difference. I couldn't be more grateful and this is truly extraordinary customer service. Thank you. More

Ericka Hafford did my service write up. She was very professional, indicating not only about the Subaru Outback, but about the location of the waiting room, the lavatories, the coffee machine and water professional, indicating not only about the Subaru Outback, but about the location of the waiting room, the lavatories, the coffee machine and water availability, She indicated that the service would last about 1 hour and 40 minutes and I was actually called for the car about an hour and a quarter. More

Best Subaru dealership I've ever dealt with. The service advisor, Cristal Bello, was a pleasure to work with and extremely helpful with the oil problem diagnosed by the service technician. Premier Subaru ha advisor, Cristal Bello, was a pleasure to work with and extremely helpful with the oil problem diagnosed by the service technician. Premier Subaru has become my dealership of choice. More

I truly enjoyed my experience at Premier Subaru. Jack Basisno was extremely knowledgeable about his job. He answered all our questions with details. He represented your company well. He displayed in hi Basisno was extremely knowledgeable about his job. He answered all our questions with details. He represented your company well. He displayed in his character integrity, honesty and compassion. He understood we were a little anxious about the purchase but he put our minds at ease by explaining step by steps each paper we signed. He was able to convey to us the advantage of purchasing the new car. We will share with our friends the excellent experience we had at Premiier and we will recommend this company Jason Jarkes and Neil Wetmore we professional and they were friendly and knowledgeable about their product. We must add Erica from service department with being instrumental in getting the ball rolling concerning the purchase of the car. We have brought several cars but this was one of the best experiences we have had in purchasing a car. We think you have a great staff that seems to be a family oriented establishment. We are quite satisfied with our car. You have found a gem in our staff, treasure them. Thanks. The Burnetts More

Probably the best service/parts department in ALL of Connecticut. Service tech Martin is knowledgeable, friendly and offered really good advice without the heavy pressure at other dealers/repair shops. Connecticut. Service tech Martin is knowledgeable, friendly and offered really good advice without the heavy pressure at other dealers/repair shops. Makes you seriously question why the dealer gets a bad rap when talking about service. The repair shop is spotless and you can see exactly what is going on inside. In a single word....superb.....!! More