Back

Premier Subaru - Service Center

Branford, CT

4.7
324 Reviews

324 Reviews of Premier Subaru - Service Center

Sort by
October 27, 2021

Professional and Friendly service. Maegan showed kind, caring and patient service. She answered all my questions and made it easy to understand my current car service needs. Thanks to the Tech's who we d More

by lyonsmary2486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Oct 28, 2021 -

Premier Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 24, 2021

Cristal continues to provide Excellent assistance in taking care of my forester & I highly recommend her to be your service advisor More

by artkatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Premier Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Nov 02, 2021 -

artkatz responded

My Pleasure, Art Katz

October 17, 2021

I've had mixed feelings about this dealership from time to time, but....Maegan did a good job on my recent visit. More

by yorkbrian44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Oct 19, 2021 -

Premier Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 15, 2021

Meghan was helpful explaining everything I needed for my car in a way I understood and got the best possible deal for me. And waiting area was clean and comfortable for the time being. More

by Ayydee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Oct 19, 2021 -

Premier Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 06, 2021

Maegan C. did a great job in handling our Subaru service needs. The work was done quickly and thoroughly. Although we bought our Subaru when we lived in another state, we were welcomed and treated both pr More

by Dan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Oct 07, 2021 -

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 05, 2021

Respectful, courteous & focused on my needs. Extraordinary experience! Would unequivocally recommend this Dealership & associates. Thanks for caring. More

by Bbennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martine Raes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Paranzino
Oct 05, 2021 -

Bbennett responded

Your Team is the best ever!!!

September 22, 2021

I arrived for a routine maintenance oil change at 12:15 p.m. It is now 2:45 and my car is just going on the lift. I could have gone to Branford Car Wash, had my oil change and a super wash for less than ha More

by Lennychka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Galaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Wetmore, Jake Paranzino
Sep 22, 2021 -

Premier Subaru responded

Thank you for your review - and, as you discussed with Brian Galaz, our Assistant Service Manager - we apologize for our service delay today. I know that Brian did personally apologize to you and, did not charge your prepaid maintenance for the service today. Typically, our Express Services are completed in 30-60 minutes - depending on the number of vehicles in the bay - and, today, we did not achieve those results. We are not familiar with any trade in value -but, can assure you that our dealership is a Certified Kelley Blue Book Buying Center and provides valuations that are exceptionally competitive to market. We are happy to assist you in any way in the future and, again apologize for the delay in your service today.

Sep 23, 2021 -

Lennychka responded

Thank you. I understand that sometimes things don’t go quite as expected and I appreciate you reaching out. The timing of the event just occurred at the worst possible time as I had other commitments that had to be rescheduled. I look forward to future dealings with you as I have always been satisfied with Premier Subaru.

August 31, 2021

Excellent service (I’m a repeat customer). Knowledgeable and helpful…special thanks to Service Rep. Cristal for service recommendations. Availability of Loaner appreciated. All staff masked, which was rea More

by barr
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
La'Trell Alson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Premier Subaru responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 28, 2021

Having several bad experiences with Honda dealership service department. I needed a new company. I purchased my Forester at Premier Subaru and have had all of my service here. Love this place. I have More

by carolepose@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Premier Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you so much for choosing Premier Subaru as your first choice for service!

August 20, 2021

As always an outstanding experience. Very polite. Very patient. very knowledgeable. always willing to be of assistance. The person who assisted me this time around was Maegan Collazo. She meets all of t More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Aug 24, 2021 -

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Premier Subaru! Take care!

...
17
...