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Premier Subaru - Service Center

Branford, CT

4.7
324 Reviews

324 Reviews of Premier Subaru - Service Center

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February 14, 2023

My service consultant, Joletta Cavalier, greeted me with a smile, was very informative and knowledgeable, and super personable. Premier Subaru customer for life 😊 More

by herrington.sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joletta Cavalier
Feb 19, 2023 -

Premier Subaru responded

Herrington.sara, we're happy you found our staff to be so supportive during your experience here at Premier Subaru.

February 05, 2023

Maegan was awesome! Got my recall,oil change and new tires all completed in a timely manner. Bob Alvine runs a superb dealership I must say other dealerships should take More

by Ashley c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Harger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Kudej
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martine Raes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phylann Perrotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
La'Trell Alson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael DelPeschio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre DiErrico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Burgess, Shaun Daly, Maegan Collazo
Feb 08, 2023 -

Premier Subaru responded

@AshleyC - Thank you for your comments and review. We really appreciate your business and your confidence in our organization. The Premier Subaru Team is honored to assist you.

February 01, 2023

They are always friendly and efficient. We are able to get an appointment fast and are in and out quickly. More

by CJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Harger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martine Raes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
Feb 08, 2023 -

Premier Subaru responded

@CJ Thank you for your 5 Star Review! We really appreciate your business and confidence in our company!

January 30, 2023

I’ve been coming here for years and the customer service is always amazing, any services are performed in a timely manner, and it’s just a well run place. More

by Nikkie P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Koumoutseas
Feb 03, 2023 -

Premier Subaru responded

Hi Nikkie P, thank you so much for your positive comments about Premier Subaru!

January 25, 2023

In my over a year experience getting my 2021 Forester Sport serviced here, I've been totally satisfied with the service reps, mechanics, and parts department quality of professionalism. More

by lanzofano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martine Raes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Premier Subaru responded

Hi Lanzofano, thank you so much for your positive comments about Premier Subaru!

January 24, 2023

$97. 00 for a conventional oil change is absurd. I won"t be back for any further service needs or parts. More

by jankrosebill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
La'Trell Alson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Premier Subaru responded

We are sorry to see your review. We do those oil changes for as low as $39 per service with our oil change club card. Without question, the cost of oil changes has gone up over the last few years. We have increased our prices by only $5 over the last 2 years. Conventional oil is subject to an additional tax - which actually increases the price quite a bit. We encourage our customers to take advantage of our daily club card special which brings those changes down to only $39 per oil change. We are confident that nobody in the market will do an oil change - using Genuine Subaru oil and parts - for $39.

Jan 24, 2023 -

jankrosebill responded

no one offered me the oil change club offer,I still feel the same way.My attitude has not changed

Jan 24, 2023 -

Premier Subaru responded

Please contact our General Manager as he would like to assist you.

Jan 25, 2023 -

jankrosebill responded

jankrosebill@optonline.net

Jan 26, 2023 -

Premier Subaru responded

@Jankrosebill - Our General Manager is waiting to assist you. Please contact him and he can certainly help you.

January 23, 2023

I have a 2016 Forester that is operating just as nice as it was when I drove it off the lot. Premier Subaru did a beautiful restoration with detailing and mechanical work that made my Forester like new. More

by FredForester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service Dept.
Feb 03, 2023 -

Premier Subaru responded

Fredforester, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 23, 2023

I have purchased Subaru cars from and had them serviced at this dealership for over 20 years and have never had anything but excellent service from both the sales and the service staff. More

by seiberte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martine Raes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristal Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
Feb 03, 2023 -

Premier Subaru responded

Seiberte, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 18, 2023

I had a scheduled service at 8:00 which was a 24,000 service. This took 90 minutes. Then I needed to have a cowl replaced which should have taken 30 minutes instead took 60 minutes. Service took way to More

by mbjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name. A new employee
Jan 23, 2023 -

Premier Subaru responded

@MBJohnson- We are sorry for the delay you experienced. As you may have noticed and been informed by our team members - we have been undergoing a massive computer upgrade as we move to a platform that will significantly enhance our client's experience. Due to that changeover - there have been delays and, we did post signs throughout our dealership accordingly. We expect this to subside quickly as our team becomes used to this system. We have truly asked our customers for their understanding.

Jan 23, 2023 -

mbjohnson responded

I understand upgrades to computer systems are necessary but being notified when making an appointment or when checking would have been helpful. At no point was i formed that there would be a delay if i had been notified i would have dropped off the car and returned later.

January 07, 2023

They are not transparent about prices and will price gouge you. Get your car serviced somewhere else. More

by Ruby Subaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maegan Collazo
Jan 11, 2023 -

Premier Subaru responded

Dear @ RubySubaru - your review is quite unfair. When you bring your car in for service - you sign a work order in which each charge it outlined. If your vehicle does require additional work or service items - we advise you (we even text our customers). All of our maintenance services are outlined in a menu and available for customers to take. We post all of these prices on more than 6 digital boards throughout our service department. Our company accepts all competitors' coupons too and, provides customers that are members of the AAA, Costco, Military Vets, Senior Citizens and many other with discounts too. A review like this is disappointing as, we work hard to ensure clarity with all of our customers - and, with very little price changes in the last 3 years - in the face of record inflation - we hardly "gouge". If you want to discuss this - we are happy to do that. Please reach out to our general manager so that he can pull your exact information. If not, best wishes in the future.

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