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Premier Subaru Middlebury - Service Center

Middlebury, CT

4.7
32 Reviews

32 Reviews of Premier Subaru Middlebury - Service Center

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December 19, 2020

Rachel was informative, cheerful, and efficient. Not once did I feel pressured into a decision. Gretchen was also super competent, friendly at the business end More

by karene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gretchen, Joseph Hernandez
Dec 25, 2020 -

Premier Subaru Middlebury responded

Karene, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

January 03, 2020

I brought my 2017 Impreza in yesterday for a routine oil change, which I bought from another dealer in CT, from the minute I walked in the door I knew I made a great choice!! The service was Awesome!! They More

by Maureen
Recommend Dealer
Yes
Employees Worked With
Stephanie Martinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Way
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Morse, Michael Signore
April 04, 2019

Great Manager If the service center was filed with Stephanie’s and Shannon’s you’d never have another bad review these two are the dynamic duo More

by Allison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Martinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Way
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Signore
Apr 08, 2019 -

Premier Subaru Middlebury responded

That's great to hear Allison! Thank you for choosing Premier Subaru of Watertown. We appreciate your business and look forward to seeing you again!

October 15, 2018

Service to my Crosstrek I have dealt with this dealership for all my service needs. The staff is the kindest, and most helpful I have ever seen. I drive 30 minutes just to go More

by Kris1402
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Martinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Way
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Christiansen
Oct 15, 2018 -

Premier Subaru Middlebury responded

We are so pleased to hear about your positive service experiences with us. Thank you so much for the 5 star review and rating! We will be sure to pass your comments along. We appreciate your continued business !

July 17, 2018

Parts department Called in the parts department and was passed on to Joe, asked him about a chrome tail pipe 2018 forester to see if they have it in stock and how muc More

by JRT
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Proulx
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

Premier Subaru Middlebury responded

We apologize for any frustration. We tried to explain on the phone that the part you inquired about is not the correct part for your vehicle. As you mentioned, we advertised the part you inquired on for less than Center so pricing is not actually an issue. The issue is the part you requested is not made for your vehicle, and the one that is made for your vehicle is more expensive through Subaru parts. We understand the choice is always yours to decide what you add to your vehicle however, we are obligated to advise if it is not made for your model as you would not be able to return if you installed and then were unhappy with the performance or appearance. In addition, any part added to a Subaru under factory warranty that is not made for that vehicle by SOA may ultimately negatively impact warranty coverage. Again, we are sorry for any frustration but my employee handled the situation in the manner we feel comfortable to best suit our customers and we understand if anyone makes a choice to move forward with their plan regardless of that information. Happy driving with your new Forester! Sincerely, Kerri Pacheco Vice President and General Manager

June 16, 2017

Update to last review I took my car for a simple oil change on June 5 couple days later it might garage and all the oil leaked out in my garage call then they came and t More

by Nina1012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Proulx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cyrstal
Jun 16, 2017 -

Premier Subaru Middlebury responded

Hello Nina, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. We were happy to help & fix the problem. We appreciate you recommending Premier Subaru in Watertown & we look forward to working with you again soon. Safe travels! Best, Kerri Pacheco, Vice President/GM

May 17, 2017

Superb first service Brought my Forester in for its first service ( oil change/ tire rotation ). Everything went quickly and smoothly. Friendly and knowledgeable service More

by David Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Martinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2017 -

Premier Subaru Middlebury responded

Hello David, Thank you for you five star review / rating. I am so happy to hear you enjoyed your experience with us. We appreciate you choosing Premier Subaru Of Watertown & we look forward to working with you again in the future. Safe travels! Sincerely, Kerri Pacheco, Vice President/GM

March 26, 2017

Review of salesman My salesman Rich and tech Eric were excellent. They made the purchase of my new vehicle very enjoyable. Their knowledge of the vehicle made me feel ve More

by Mike Antonucci
Recommend Dealer
Yes
Employees Worked With
Rich
Mar 27, 2017 -

Premier Subaru Middlebury responded

Hello Mike. Thank you for the kind review as well as your five star rating. I am glad Rich & Eric were able to help you through your car-buying process. They are both outstanding. Thank you for shopping with us at Premier Subaru Watertown. We hope to see you again soon. Best, Kerri Pacheco, VP/GM

November 22, 2016

worst I bought a 2006 forester from them with a warranty which I was told was bumper to bumper. Within six weeks the check engine light came on. I took my c More

by Julie P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kerri Pacheco
September 30, 2016

Overall a great experience This was one of the best experiences we had buying a car. We arrived and salesman were busy, so John, who is not a salesman, assisted us at looking at More

by Jim P
Recommend Dealer
Yes
Employees Worked With
Fred Fogel
Oct 06, 2016 -

Premier Subaru Middlebury responded

Thank you for the feedback Jim. We are glad you had a great experience but we apologize for the issues with the phone system and getting timely assistance - we will address that and appreciate the input. Enjoy the new Outback!!