Premier Subaru Middlebury

This is the best dealership ever to purchase a vehicle through! Ryan, Joe and Bill did everything to help us get the best deal! They are amazing! Buying our new Subaru through them was such a piece of min through! Ryan, Joe and Bill did everything to help us get the best deal! They are amazing! Buying our new Subaru through them was such a piece of mind!! We HIGHLY recommend them to everyone! I can't thank them enough for ALL they did for us!! We will always go back and use them and also reccomend them! We appreciate all the hard work they did to get us into our new Subaru Crosstrek, and they did it in one late afternoon!! Seriously, the best dealership!! Thank you!! More

Quick professional honest sales and service At Premier Subaru Watertown I have experienced employees who are very courtesy helpful and well educated on their products. It has always been a ple At Premier Subaru Watertown I have experienced employees who are very courtesy helpful and well educated on their products. It has always been a pleasure stopping in their sales or service department. They always are very accommodating and put you the customer first. More

Friendly and efficient car buying experience Went thru TruCar and Consumer Reports to initiate purchase. The 1st call I received was from Premier of Watertown. Michael seemed very interested to Went thru TruCar and Consumer Reports to initiate purchase. The 1st call I received was from Premier of Watertown. Michael seemed very interested to make a deal giving me the car and option pricing. Upon arrival at the dealership we were greeted warmly by Michael and introduced to Vincent who helped steer us through the process. After some negotiation on several items the deal made. We picked up our car the day after. Everyone did a fine job. We are happy with our purchase and would personally like to thank Vincent for his friendly and informative manner. He also presented us a a floral bouquet upon closing the deal. A nice touch. Look forward to future dealing with this dealership. More

The Search Was Over at Premier After searching for a vehicle for weeks, I was pleasantly surprised to find Premier had a diverse sales team, no high pressure sales and a knowledgeab After searching for a vehicle for weeks, I was pleasantly surprised to find Premier had a diverse sales team, no high pressure sales and a knowledgeable salesperson to assist me. Rachel tolerated my desire to have the car "feel right to me" and was extremely patient, but full of energy to do whatever I needed. I was very satisfied with sales, Gretchen in financing and Carlos who trained me on the features after the purchase. I consider myself lucky to strike gold with this team and dealership. More

Vincent was very helpful during this whole process. He very patiently clarified our needs and expectations. He is a very good listener. It was a pleasure working with him. very patiently clarified our needs and expectations. He is a very good listener. It was a pleasure working with him. Peter & Nimia Fitzpatrick More

Best price. Great experience I ever had leasing a car. This is the fourth Subaru I have leased from different dealers. And by far Premier Subaru of Watertown CT was hands down the best. Vincent Davis is t This is the fourth Subaru I have leased from different dealers. And by far Premier Subaru of Watertown CT was hands down the best. Vincent Davis is the man. Will recommend him easy going well informed no surprise. More

Excellent customer service was given by the whole crew and especially by Hector. Hector was very professional and accommodating. I highly recommend buying a car with Premier Subaru. Ask for Hector Salaz and especially by Hector. Hector was very professional and accommodating. I highly recommend buying a car with Premier Subaru. Ask for Hector Salazar More

I highly recommend working with Rachel Santos. She was friendly, welcoming, patient, flexible, and knowledgeable. She was attentive to my needs, and genuinely cared about making it a stressless experienc friendly, welcoming, patient, flexible, and knowledgeable. She was attentive to my needs, and genuinely cared about making it a stressless experience. She was very professional, and offered great customer service. At no time I felt rushed with Rachel as her goals were to meet my needs. Carlos was knowledgeable about the car features and presented them without rushing me out the door. Thank you again for making the experience wonderful. More

Traded in a 2005 Subaru Forester for a 2014 Honda CR-V with low miles. Rachel was our sales rep. She is extremely friendly and personable, answering every question and always there every step of the way d with low miles. Rachel was our sales rep. She is extremely friendly and personable, answering every question and always there every step of the way during the sale. A true professional with a great sense of humor who made the entire process enjoyable. She was never pushy like other sales people. I would highly recommend her. More

This is something that should of taken me a minute to however it is something i have been contemplating how to articulate for over a half hour. I can not say enough about Vincent and EVERYTHING he did fo however it is something i have been contemplating how to articulate for over a half hour. I can not say enough about Vincent and EVERYTHING he did for me. He was one of the sole reasons why i stayed with Premier rather going to a different Subaru dealer. He really connected with me on a personal level. He answered every question i had, really took his time with me. He even went out of his way to help me find affordable insurance through a connection he had. He went so above and beyond for me i am so extremely grateful. This being my first time buying a new car Vincent went out of his way to correct the wrongs and make sure it was a memorable experience. This man is a AMAZING asset to Premier Subaru and does not DESERVE to be treated the way he is from management. Ryan was also fantastic he took me on a test drive while i was waiting for Vincent. He answered every question i had and made the car ride that could be awkward everything but awkward we shared laughs and stories it was another wonderful encounter with the Premier staff. William was also great and helped me get my dream car and reassured me i wouldn’t get destroyed on insurance being under 25. Carlos was exceptional at being friendly and helping showing me all my new bells and whistles that came with the car. I had many questions and he answered them all and thoroughly took his time with me which was greatly appreciated. Sarah and Rachel while i did not work with them i have to give them 5 stars. They were very approachable welcoming and friendly it really made me feel at ease. What these reps go through on a daily bases by a verbal abusive general manager is truly disgusting and they DESERVE better. I had an incident where my mother over heard Joseph call Vincent xxxxxxxx to his face. Having a brother who has ASD (Autism Spectrum Disorder) a special needs advocate and someone who works with special needs individuals we were flabbergasted by the the language and incredible disgusted. It truly made me sick to my stomach. It makes me sick just thinking about it now. We confronted Joseph about this which lead to a verbal altercation. He proceeded to proclaim he never said that and lie right to our faces as we watched the whole thing occur and the words come straight out of his mouth. He also started talking down upon my mother and trying to belittle her as if she was insane. He also said that it’s was “His store so it’s his concern” when i asked him to step away and leave me alone... (leading us to believe he was the Owner... not a general manager of Premier). This lead to me storming out of the building and not wanting to go back in. If it WAS NOT for Vincent and the sales representatives i would have NEVER EVER EVER come back to Premier let alone recommend anyone to go to this location. In the end Joseph apologized for the occurrence shook my hand... but never once did he look at my mother or acknowledged her or apologize to her. It seems that women are below him or not good enough to apologize to.. truly disgusting.. I am completely disgusted at the fact he is the general manager. It upsets me even more that these sales reps have to deal with this on a day to day bases... No ONE should EVER be treated like that... If he talks to his sales reps like that i can’t even stomach what they go through everyday. Anyone who thinks that type of language is acceptable today is truly a disgusting human being. Everyone that i have 5 stars to should honestly get 10 the were phenomenal and i can’t thank them enough for making this experience wonderful!!! Joseph got 1 star because 0 or negative wasn’t an option. I am giving my experience 5 starts due to the tremendous experience Vincent made for me with buying my first new car. If it wasn’t for Vincent, Ryan, William, Carlos, Rachel, Sarah i would be giving a 1 star. I can not thank them all enough for everything they did for me! More