Premier Subaru Middlebury

Exstremely pleased by expert salesperson Nothing but professional sales person took time to explain every thing to us. Everyone at Watertown Subaru was friendly . Honest people worked with us Nothing but professional sales person took time to explain every thing to us. Everyone at Watertown Subaru was friendly . Honest people worked with us! Will go back in 3 years fir sure. More

Friendly, attentive & fast! Went to 4 different dealers on Saturday (12/3), looking at CPO Foresters. Found one we liked at Premier in Watertown and took delivery Tuesday. Everyo Went to 4 different dealers on Saturday (12/3), looking at CPO Foresters. Found one we liked at Premier in Watertown and took delivery Tuesday. Everyone was professional, knowledgeable and responsive. Great experience! Though to much paperwork (not dealer issue). More

Friendly and comfortable experience Went for a test drive in the new Crosstrek and was very impressed with the professionalism and friendliness of the employees I came into contact with. Went for a test drive in the new Crosstrek and was very impressed with the professionalism and friendliness of the employees I came into contact with. Not too pushy, interested in the needs that I had in a car, and really worked with me to figure out what - in the future - would be my best options for getting a car from them. Suggested Costco discounts and what would be the most economical purchase for me. Very pleased and would definitely go back again. More

"Awesome car buying experience" We were dealing with a relatively new salesmen ,about 6 mo. in to the industry. A.J. was excellent!!! Our experience felt smooth and seamless with We were dealing with a relatively new salesmen ,about 6 mo. in to the industry. A.J. was excellent!!! Our experience felt smooth and seamless without any pressure. We will be returning for our next Subaru when the time comes. Thank you! More

An exceptional car buying experience. My family bought 3 Subarus here this year.That says it all. All of the visits were a comfortable low pressure buying experience. Totally above board. My family bought 3 Subarus here this year.That says it all. All of the visits were a comfortable low pressure buying experience. Totally above board. More

Premier Watertown - Super Subaru Dealer John Risk of Premier Subaru Watertown CT helped me buy a new 2017 Forester Touring. He was extremely helpful, got me a great price, and spent conside John Risk of Premier Subaru Watertown CT helped me buy a new 2017 Forester Touring. He was extremely helpful, got me a great price, and spent considerable time with me and my partner explaining all the new safety and entertainment features on the car when we picked it up. I could not be happier with John, Sherry Antoni, Michael Colagiovanni, and Premier Watertown. This is the dealer to buy your new or used Subaru. More

Thank you for a great car buying experience I just purchased a 2017 Subaru cross track. John was an excellent salesman. I test drove the car on Saturday and purchased it on Monday. The whole I just purchased a 2017 Subaru cross track. John was an excellent salesman. I test drove the car on Saturday and purchased it on Monday. The whole staff at the dealership went above and beyond to make this a very enjoyable purchase. I would recommend this Subaru dealer for anyone looking to buy a car. More

worst I bought a 2006 forester from them with a warranty which I was told was bumper to bumper. Within six weeks the check engine light came on. I took my c I bought a 2006 forester from them with a warranty which I was told was bumper to bumper. Within six weeks the check engine light came on. I took my car in when I needed an oil change and was told it was a small evap leak. To summarize a long series of events, multiple employees and managers told me I did not have a warranty. When I showed them my warranty, they all switched their excuse to my repair wasn't covered after they discovered the small evap leak was as they stated 'above the gas tank which required removal of the gas tank, rear axle, and subframe--a 10 hour and $900 repair. I had spoken to as many managers I could to amend the situation. Regardless of my warranty, I hadn't even put 2000 miles on the car, I had it for 6 weeks! They offered me 10% off parts and a discount of $300. I refused. This process took 3 days, in that time period, they had my car. When I got my car back, it wouldn't accept gas. I went to three gas stations before calling them. The service manager yelled at me off the bat saying that he knew who I was and Knows that I had tried to go over his head to other management. He offered me no help and said it was because of the evap leak which they had already told me they were not paying for it. It is worth mentioning that I had put gas in my car with no problem for two weeks waiting for my appointment to fix the evap leak. My car left their hands in worse condition, and they told me it was just coincidence. I got a second opinion from a trusted mechanic who within seconds, noticed the the hose in my evap system was not only disconnected, but capped off. I still have the clear plastic cap. I was immediately able to put gas in without issue. He checked the codes that were causing my check engine light and there were two. The main one was a vent problem. The second was a small evap leak which he said in his opinion was due to the hose being disconnected. He cleared them to see which would come back to determine the original problem. My check engine light has not come back on since. It's been over a thousand miles of driving. The disconnected hose had a little sand in it, my mechanic said that was most likely my original problem. There was never a small evap leak above my gas tank that needed 10 hours of repair and a $900 bill. When I contacted premier, I received an email largely calling me a liar and saying that I was in fact the rude one. This came from the Vice President who said she secretly listened in on my phone calls when I was at a gas station crying and yelling over my broken car. The Vice President listened in and did NOTHING to help the situation. They have offered me no explanation as to what happened but instead accused me of defamation. More

Bought on the return visit due to a wonderful sales team. We started our search for a new Subaru by visiting our originally preferred dealership, which was not Premiere Subaru Watertown, because we bought our We started our search for a new Subaru by visiting our originally preferred dealership, which was not Premiere Subaru Watertown, because we bought our 2001 Outback there 15 fifteen years ago. We were familiar with that dealership, their new easy to access location, and, most importantly to me, the service department. We visited that dealership 3 times test driving the Impreza, Crosstrek, and Forester, before getting serious about making a purchase. Then we visited Premiere Subaru Watertown. We met Bob. who introduced us to AJ, who would be our sales consultant. We went for a test drive with AJ who explained the features in the Forester Premium model, which to our surprise has an unexpected amount of features that doesn't come across in the brochure, especially in the multi-function screen. His knowledge of the vehicle impressed us and will factor alot in us choosing Premiere. After the test drive, Jeff I., the sales manager, gave us a price that, unfortunately, didn't wow us. Also, the vehicles in stock weren't a great match in terms of options/accessories and not in the color that my wife liked (it's one thing to see the color as a small color sample in a brochure and then that same color on an actual car ). Plus, it was our first pricing and we had to hit another dealership to compare. We visited the other dealership again without luck due to lack of vehicles with the desired color. But we got a price if one was in stock. While checking out Premiere's inventory on their website, I noticed that they had the Forester Premium model in quartz blue in stock with some of the options/accessories we wanted. So, we visited Premiere that Saturday. AJ was busy with another customer, but he greeted us and remembered us ( it's been 3 weeks since our first visit ), and we waited a bit for him to finish up. We were offered coffee/tea/water while we waited by a few staff members. We met Franco who priced out the Forester for us with the additional options/accessories we wanted. The price was fair and, given AJ's knowledge and helpfulness during the test drive on the previous visit, we bought. We took delivery a few days later. We met AJ to start the process. Kevin handled the financials. And finally, Eric, the Subaru product specialist. He gave us a tour of the Forester we bought. He went through all of the controls and features, the buttons and knobs. AJ impressed us during the test drive with his detailed knowledge of the Forester, but Eric was a human version of the owner's manual, in a nice and friendly way. It was an unexpected but nice service to be shown in detail how to use your new car beyond the radio. Overall, it was a great experience working with the sales team at Premiere. We didn't get a chance to visit them we we bought our 2001 Outback fifteen years ago. We're happy we did this time. Other notes: Premiere offered various dealer services such as fabric protection, extended warranties, and the like, but there wasn't pressure to purchase them. They offered. We declined. That made it a more pleasant purchase and another reason to recommend Premiere. More

helpful and kind The sales and finance were very kind people who knew their stuff. They explained everything completely. Made me comfortable. I would recommend this The sales and finance were very kind people who knew their stuff. They explained everything completely. Made me comfortable. I would recommend this group to others. More