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Premier Subaru Middlebury

Middlebury, CT

4.9
1,288 Reviews
Premier Subaru Middlebury is home to the premier advantage buyers benefits package which includes our peace of mind guarantee -3 day exchange policy available on every new Subaru we sell plus so much more! We are dedicated to providing you with an ownership experience worth raving to your friends about. We offer new Subaru models, used cars, and the service, parts and car financing in Watertown that folks from Danbury, Southbury, Torrington, Hartford and Middlebury CT want and need. That includes new models (i.e., the Forester, Impreza, Legacy and Outback, financing and everything in between, including genuine Subaru parts & car service in Middlebury.
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1660 Straits Turnpike

Middlebury, CT

06762

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Showing 1,288 reviews

December 18, 2017

Wonderful experience buying a car. I had a great experience buying a car from Watertown Subaru. AJ and Carlos were extremely helpful and knowledgeable. This dealership offered me a grea More

by Great Car
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Irzyk, Aj Daluz, Carlos Batista
Dec 19, 2017 -

Premier Subaru Middlebury responded

We appreciate you taking the time to leave us this 5 star review! We are glad that you found your experience to be a great one at Premier Subaru in Watertown and we hope you choose us again! Enjoy your new vehicle. Sincerely, Kerri Pacheco, Vice President and General Manager

December 17, 2017

Joined Team Subie I am very happy with my purchase & the Subaru Sales Team. They genuinely care about their customers and their happiness. I also love that they donate More

by ALYSSA.ALBINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Antoni, Sarah Ritenour, Carlos Batista
Dec 18, 2017 -

Premier Subaru Middlebury responded

Thanks so much for the five stars, Alyssa! We appreciate you taking the time to tell us about your experience at Premier Subaru in Watertown. We hope to see you back in here again soon! Please enjoy your new vehicle. Sincerely, Kerri Pacheco, Vice President and General Manager

December 14, 2017

smooth transaction Normally a car purchase requires 7-10 days of back and forth negotiation. In this case one trip to the dealership with a follow up phone call, was all More

by the beard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
floor manager- do not remermber name- sale was with Patrick, Carlos reviewed the tech aspects, Sherry Antoni, Patrick Longhi, Carlos Batista
Dec 15, 2017 -

Premier Subaru Middlebury responded

Thank you for your great rating! It was our pleasure to provide you with the excellent service you deserved during your recent visit. We truly appreciate your business & thank you for choosing Premier Subaru in Watertown. Sincerely, Kerri Pacheco, Vice President and General Manager

December 13, 2017

Not unpleasant Found a car my wife and agreed on, 2017 Foerster with 6 speed manual transmission. went for a test drive. Bought the car. Salesman was friendly & seem More

by Johnbalzano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Antoni, Edwin Estrada
Dec 13, 2017 -

Premier Subaru Middlebury responded

We appreciate you taking the time to leave us this positive review, Johnbalzano! We are glad that you found your experience to be a great one at Premier Subaru in Watertown and we hope you choose us again! Sincerely, Kerri Pacheco, Vice President and General Manager

Dec 13, 2017 -

Premier Subaru Middlebury responded

Hi Mr. Balzano, Thank you for your feedback, we truly appreciate it and it will remain on the site along with all our other reviews. This site is operated by a third party and we cannot remove any reviews unless they are fraudulent so I swear - we normally do a really good job!!! I apologize about the time delay and the inappropriate "internal" discussion that you overheard. Our second Finance Manager was sent to our other store in Branford to cover another employee's sick leave and we got a little backed up, and apparently stressed out!, due to it and I am sorry it impacted your delivery day. We value your time and we apologize for keeping you waiting. I am a diehard believer in the extended warranty and we have more issues with our customers regretting not getting it years later due to the complicated nature of the modern vehicle but our intention is never to make you feel pressured into it. I hope you are enjoying the new Forester and again, we truly do appreciate the opportunity to see ourselves through our customer's eyes and improve our process from your feedback. Sincerely, Kerri Pacheco Vice President and General Manager

December 12, 2017

Very easy, friendly people. AJ was our salesperson, he was kind, efficient and thorough. We had a great experience with everyone else, as well. We did not spend much time waitin More

by Purdyfamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos , Sherry Antoni, Aj Daluz
Dec 12, 2017 -

Premier Subaru Middlebury responded

Thank you for your 5 star review. I am happy to hear you had a great experience with us. Thank you for choosing Premier Subaru in Watertown & we look forward to working with you again in the future. Sincerely, Kerri Pacheco, Vice President and General Manager

December 12, 2017

Amazing I'm very happy with my purchase and with the service I received. Everyone was friendly, and genuinely wanted to help me find the right car for me. The More

by Cammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Antoni, Patrick Longhi
Dec 12, 2017 -

Premier Subaru Middlebury responded

Thanks for the great rating, Cammy! We're glad you had such a fantastic visit with us. Thank you for stopping by Premier Subaru in Watertown and we look forward to seeing you again. Sincerely, Kerri Pacheco, Vice President and General Manager

December 11, 2017

Made car buying simple, and honest Ed was the best dealer I have ever dealt with. We returned to him after having some very disheartening visits at other dealerships. Ed made it a no-br More

by sleone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Antoni, Edwin Estrada
Dec 11, 2017 -

Premier Subaru Middlebury responded

We greatly appreciate your 5 star rating! Thank you for choosing Premier Subaru in Watertown & we hope to see you again soon. Safe travels. Sincerely, Kerri Pacheco, Vice President and General Manager

December 09, 2017

A Supportive Team I was very satisfied with my experience at Premier. I drove a Subaru Outback several years ago and never forgot that experience. When it was time t More

by RL Monk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Antoni, Patrick Longhi
Dec 11, 2017 -

Premier Subaru Middlebury responded

We appreciate you taking the time to leave us this positive review! We are glad that you found your experience to be a great one at Premier Subaru in Watertown and we hope you choose us again! Please enjoy your new vehicle. Sincerely, Kerri Pacheco Vice President and General Manager

December 06, 2017

Great Experience Premier Subaru went above and beyond in helping me get my "new" car when my old Subaru was in need of repair. They were generous enough to let me use More

by Gretchen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Ritenour
Dec 07, 2017 -

Premier Subaru Middlebury responded

Thanks so much for leaving us a positive review, Gretchen! I am happy to hear you had a great experience with us. Come back and see us any time here at Premier Subaru in Watertown! Sincerely, Kerri Pacheco Vice President and General Manager

December 05, 2017

Hassle free Great car buying experience very happy with the whole transaction they made us feel at home and the product is amazing we are part of the suburu famil More

by Mouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Antoni, Edwin Estrada, Carlos Batista
Dec 05, 2017 -

Premier Subaru Middlebury responded

Hello, Thank you for your 5 star review! We are happy to hear you had a great car-buying experience with us. At Premier Subaru in Watertown, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for shopping with us & we look forward to working with you again in the future. Sincerely, Kerri Pacheco Vice President and General Manager

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