Premier Nissan Of Metairie

I brought my car in for service with the primary complaint of the car’s random failure to start. Premier Nissan called and told me that the technician had written down something regarding this and complaint of the car’s random failure to start. Premier Nissan called and told me that the technician had written down something regarding this and the warranty, but he could not read it because it was scratched out. He claimed the technicians could not duplicate the problem, however when he handed me the paperwork to take to the cashier and “check out”, I noticed that something had been written in the space addressing the car’s failure to start and then it had been scratched out. I was sent home and three days later the car failed to start once again. A week later Nissan called me and informed me that the car was not starting because of broken head gasket which was covered under warranty and would take 3 to 4 days to fix. That was over two weeks ago and my car is still not repaired. I went to Premier Nissan yesterday and it appeared to me that they had only been working on my car for a couple of hours rather than a couple of weeks. I do not believe that they were unable to duplicate the car’s problem when I initially brought it in for service. In fact, in light of the technicians scratched out notations on the work-order regarding this problem, I feel quite strongly that Premier Nissan knew the first time I brought the car in that there was a problem with the head gasket. I think someone at Premier Nissan purposely scratched out this information on the work-order because they new the job would be time consuming and would not net them any money since it was covered by warranty. They sent me home in hopes the problem which occurred randomly would not resurface until some future date that would in their hopes be outside of the warranty. Meanwhile my 3 to 4 day job has turned into the better part of a month (May 10, still not completed). It would seem the work on my car was passed over any other repair for which they could charge and make money. Bottom line, Premier only cares about money, not customer satisfaction. More