Premier Nissan Of Metairie

Strike 1#. I will never step foot in that heinous place again!! In February I called about a used truck that I saw online and I asked them if it was available and on their lot and the rude woman on the pho again!! In February I called about a used truck that I saw online and I asked them if it was available and on their lot and the rude woman on the phone assured me the car was there and I could come take a look at. So I take a whole day and an hour and half to go look at the car and when I arrive they leave me standing around for about 45 min twiddling my thumbs in their used car lot and when they finally came to "help" I ask about the truck and they act like i'm a crazy idiot and this truck that I was told would be there was a fragment of my imagination. I asked to look at their other vehicles and the rude guy "helping" me just stood there pointing at one and then the other wasting my time. So i left as anyone can imagine very irritated with them and my experience Strike 2#. So now it's about mid April and my Sister in law who was 7 months pregnant at the time and commutes in a Nissan Rouge so the car stalls as she is driving up the Hale-Bogg's bridge and she calls premier for road side assistance well they said they would send a truck. So now she is waiting and waiting for the tow truck and after about three hours sitting on the side of the road in the sun, pregnant she calls a different tow company and they show up in about 20 min to deliver it to Premier Nissan's service department. After about four days Premier calls to say the car was ready and that there was a problem with the fan belt. So she goes to pick it up the car and when she shows up they gave her this ridiculous bill, she reluctantly paid and that was that. Well about two days later she brought the car to Pep boys for a new tire and they looked at the car without her asking them to and found that none of the problems supposedly fixed were even worked on and the problem wasn't the problem Premier Nissan said it was, So Pep Boy's fixed the car for pennies compared to what Premier Nissan charged to do nothing. I was just furious hearing about what was done to her. Strike 3# August. So again I am in the market for a car and I see a car on Premier Nissan's website at a good price so I called about the vehicle in the morning and another rude woman answered the phone and I told her that I wanted to know if they "actually" had the car on the lot and she told me it was in her inventory so I scheduled an appointment with the sales department later that day and went on my business. I called them back 30 min later to make sure the price I saw was correct and they assured me I saw correctly and they agreed to call me if the car would sell before my appointment so that was that. About two hours after the first two phone calls the customer satisfaction department called me to find out how my experience was and actually this woman was polite enough to talk to so i told her that my appointment was for in about an hour and half and I just wanted to make sure the car was "physically" on the car lot, and she assured me again that the car was not only in inventory but physically on the lot so I went ahead and made the drive. Well when i arrived at premier Nissan for my appointment a girl comes and and looks up my profile information on the computer and then immediately says, "OH" you wouldn't believe it but that car sold about an hour ago." So I got pretty furious and was like why the xxxx did y'all not tell me this before I came out of my way for nothing?!?!? Well I was able to figure it out myself and I've been around many car sales and they take not 30 min like premier Nissan suggested but many hours. No longer than 5 min after I left that horrible place the customer satisfaction department calls me to ask how was my visit so I told them about it and to have the manager call me within thirty minutes or they will never get my business because I deserve an explanation and and I never received a phone call so that goes to show you how much upper management cares about their customers as well. They are lying crooks that post "deals" online to get you in and to look at their other inventory. They are filthy rotten scoundrels and deserve to be closed down. Premier still has ads on Auto trader for the truck I looked at in Feb, and it never existed. They tried to play the same trick on me again and I will never step foot in there again. I feel everyone should know how terrible they really are. BUYERS BEWARE!!!!! More

Overall a good experience, the only criticism I have is the time I spent at the dealership after having selected the vehicle, I feel there was excessive spent waiting for various stages of the process such the time I spent at the dealership after having selected the vehicle, I feel there was excessive spent waiting for various stages of the process such as inventory search and final signing of purchasing documents. The actual signing took a few minutes but I had wait 40 minutes to see a finance rep. Thanks Cyril More

Me and my husband recently purchased our new 2013 (Rouge) from PN Mr.Batiste made our experience Wonderful I highly recommend Mr.Batiste for excellent customer service We was very satisfied with our servic from PN Mr.Batiste made our experience Wonderful I highly recommend Mr.Batiste for excellent customer service We was very satisfied with our service our experience was truly a pleasurable one More

I give this rate because of the fact that this dealership went out of its way to make sure that I leave off the lot with a vehicle & that was greatly apperciated went out of its way to make sure that I leave off the lot with a vehicle & that was greatly apperciated More

Visited the dealership to view the inventory on hand to help decide the vehicle I wanted. The young salesman I worked with at first was very friendly. However when they realized I was not there to make a help decide the vehicle I wanted. The young salesman I worked with at first was very friendly. However when they realized I was not there to make a purchase that day I was handed off to another salesman named Benny. I have purchased 17 cars in the last 20 years for myself and helped numerous family members with there purchases as I am a car enthusiast Benny is without a doubt the worst sales person I have ever been in contact with. I returned to the dealership less then a week later as after visiting several other dealers Premiere Nissan had the vehicle In the color and packages I was looking for. In the process of completing the deal Benny lied to me three times as he attempted to manipulate the numbers of the vehicle and my trade. Benny became very irate when after the third lie I asked to speak to his manager. Benny even got to the point that he felt it was neccasary to insult me. The experience seemed to get a little better when dealing with Tim the general manager until I got into finance. I was told in finance that I would not be getting the promotional rate of 2.9% that I qualified for due to the price I was paying for the car. That if I wanted the car it would be at 5.69%. At this point I just wanted to leave. But I had gotten a call from my credit union while in finance and they approved me for 1.9%...... In this process I. Visited Nissan of Slidell as well as Eric Hill Nissan. While neither had the car in stock the service as well as the attitudes were 100 times better then at Premiere. I hope Troy Duhon can get a handle on the issues at his Nissan dealership. If you can avoid Premiere then do yourself a favor and do so. You will have a much better experience elsewhere More

We test drove 3 cars. All with very low miles, in great shape inside and out. All vehicles had a paper protective service mat on the drivers side floor. We found a car we really liked with a few minor scra shape inside and out. All vehicles had a paper protective service mat on the drivers side floor. We found a car we really liked with a few minor scratches on the outside. Price offer agrred so they took it to have it cleaned up for us. New paper service floor protector mat in place on drivers side. We bought it & took it home. Very happy . The next day I went to drive it. I removed the paper mat. OMG there was a huge hole in the carpet mat that not only went all the way through it - but through the actual carpeting of the car. We emailed / called complaining of this blatent concealment by the dealership. But of course to no avail. They are not going to do a thing aboout it! It was up to us to look under it before wee bought it. We have a car with 130,000 miles on it with no huge holes in the carpet. stains yes/ holes no. Why would we suspect an otherwise new perfect looking car to have such damage?! Premier Nissan Gives Used car sale the typical bad name! & yes the carpet ( not the mat) damage would have been a deal breaker for us. More

I have never dealt with this dealership and didn't know what to expect.Terry Carter,my salesperson was wonderful.He took his time and explained everything in detail about the car.I was very satisfied know what to expect.Terry Carter,my salesperson was wonderful.He took his time and explained everything in detail about the car.I was very satisfied with his presentation of the car and information about the dealership being the #1 in the state and #4 in the country.The finance salesperson took his time with me and went over different payment scenerios so that I could get the monthly payment I wanted.He was calm,did not rush me and explained all questions asked.I was very satisfied with my experience. More

Our(my wife and I) experience was truly a pleasurable one. Mr. Todd Boudreaux was very hospitable, courteous, and knowledgable. He throughly explained all the details of the vehicle(Rouge) and worked w one. Mr. Todd Boudreaux was very hospitable, courteous, and knowledgable. He throughly explained all the details of the vehicle(Rouge) and worked with us in obtaining the final price. Todd followed up after the purchase to insure we were not experiencing any problems. Thanks for such a positive experience. Terral & Charlene Broussard More

I would pay very close attention to what they tell you. Alot of flip flop things were said to me and made me very reluctant to do any buisness with them. Alot of flip flop things were said to me and made me very reluctant to do any buisness with them. More

Help was great rate a ten. I love the lifetime warrens and the free oil changes. Did a great job helping me pick the right car. and the free oil changes. Did a great job helping me pick the right car. More