Premier Nissan Of Metairie

Will never purchase from Premier again ! Poor customer service!!!" Very nice when your buying , but wait until you have an issue.. stay off the used car lot! Used car director Walter Berto is a scam artis service!!!" Very nice when your buying , but wait until you have an issue.. stay off the used car lot! Used car director Walter Berto is a scam artist. More

this dealership does bait and switch which is an unorthodox way of getting a customer into the dealership under false pretense and then giving you a new price for a vehicle that was priced far lower unorthodox way of getting a customer into the dealership under false pretense and then giving you a new price for a vehicle that was priced far lower when viewed in advertisement More

Dropped by to look, ended up buying an Altima then and there. Had done my research for several months. Got the price I wanted, the trade-in value I wanted and the equipment I wanted with no hassle. Nick w there. Had done my research for several months. Got the price I wanted, the trade-in value I wanted and the equipment I wanted with no hassle. Nick was first class in every way. More

Mr Charles down and help me to the best of your ability he also made sure that I will have a vehicle to give me back and forth whether I need to go I appreciate all the effort to help he put into making th he also made sure that I will have a vehicle to give me back and forth whether I need to go I appreciate all the effort to help he put into making this thing possible may God bless him and keep you but I will be back 2014 to trade off my Nissan Versa for a standard size car because I have a son that is 17 his height is 6'2 and I will need a bigger car other than that I'm blessed and favored thank you. More

I had a great experience there, all of the employees i met were really nice, i would recommend my family and friends to visit you guys. Thanks met were really nice, i would recommend my family and friends to visit you guys. Thanks More

Terry was very friendly and very helpful aND even after the deal was made he still helped with issues I had. He even gave me is personal cell to get in touch with him. Very pleased!! the deal was made he still helped with issues I had. He even gave me is personal cell to get in touch with him. Very pleased!! More

Strike 1#. I will never step foot in that heinous place again!! In February I called about a used truck that I saw online and I asked them if it was available and on their lot and the rude woman on the pho again!! In February I called about a used truck that I saw online and I asked them if it was available and on their lot and the rude woman on the phone assured me the car was there and I could come take a look at. So I take a whole day and an hour and half to go look at the car and when I arrive they leave me standing around for about 45 min twiddling my thumbs in their used car lot and when they finally came to "help" I ask about the truck and they act like i'm a crazy idiot and this truck that I was told would be there was a fragment of my imagination. I asked to look at their other vehicles and the rude guy "helping" me just stood there pointing at one and then the other wasting my time. So i left as anyone can imagine very irritated with them and my experience Strike 2#. So now it's about mid April and my Sister in law who was 7 months pregnant at the time and commutes in a Nissan Rouge so the car stalls as she is driving up the Hale-Bogg's bridge and she calls premier for road side assistance well they said they would send a truck. So now she is waiting and waiting for the tow truck and after about three hours sitting on the side of the road in the sun, pregnant she calls a different tow company and they show up in about 20 min to deliver it to Premier Nissan's service department. After about four days Premier calls to say the car was ready and that there was a problem with the fan belt. So she goes to pick it up the car and when she shows up they gave her this ridiculous bill, she reluctantly paid and that was that. Well about two days later she brought the car to Pep boys for a new tire and they looked at the car without her asking them to and found that none of the problems supposedly fixed were even worked on and the problem wasn't the problem Premier Nissan said it was, So Pep Boy's fixed the car for pennies compared to what Premier Nissan charged to do nothing. I was just furious hearing about what was done to her. Strike 3# August. So again I am in the market for a car and I see a car on Premier Nissan's website at a good price so I called about the vehicle in the morning and another rude woman answered the phone and I told her that I wanted to know if they "actually" had the car on the lot and she told me it was in her inventory so I scheduled an appointment with the sales department later that day and went on my business. I called them back 30 min later to make sure the price I saw was correct and they assured me I saw correctly and they agreed to call me if the car would sell before my appointment so that was that. About two hours after the first two phone calls the customer satisfaction department called me to find out how my experience was and actually this woman was polite enough to talk to so i told her that my appointment was for in about an hour and half and I just wanted to make sure the car was "physically" on the car lot, and she assured me again that the car was not only in inventory but physically on the lot so I went ahead and made the drive. Well when i arrived at premier Nissan for my appointment a girl comes and and looks up my profile information on the computer and then immediately says, "OH" you wouldn't believe it but that car sold about an hour ago." So I got pretty furious and was like why the xxxx did y'all not tell me this before I came out of my way for nothing?!?!? Well I was able to figure it out myself and I've been around many car sales and they take not 30 min like premier Nissan suggested but many hours. No longer than 5 min after I left that horrible place the customer satisfaction department calls me to ask how was my visit so I told them about it and to have the manager call me within thirty minutes or they will never get my business because I deserve an explanation and and I never received a phone call so that goes to show you how much upper management cares about their customers as well. They are lying crooks that post "deals" online to get you in and to look at their other inventory. They are filthy rotten scoundrels and deserve to be closed down. Premier still has ads on Auto trader for the truck I looked at in Feb, and it never existed. They tried to play the same trick on me again and I will never step foot in there again. I feel everyone should know how terrible they really are. BUYERS BEWARE!!!!! More

Overall a good experience, the only criticism I have is the time I spent at the dealership after having selected the vehicle, I feel there was excessive spent waiting for various stages of the process such the time I spent at the dealership after having selected the vehicle, I feel there was excessive spent waiting for various stages of the process such as inventory search and final signing of purchasing documents. The actual signing took a few minutes but I had wait 40 minutes to see a finance rep. Thanks Cyril More

Me and my husband recently purchased our new 2013 (Rouge) from PN Mr.Batiste made our experience Wonderful I highly recommend Mr.Batiste for excellent customer service We was very satisfied with our servic from PN Mr.Batiste made our experience Wonderful I highly recommend Mr.Batiste for excellent customer service We was very satisfied with our service our experience was truly a pleasurable one More

I give this rate because of the fact that this dealership went out of its way to make sure that I leave off the lot with a vehicle & that was greatly apperciated went out of its way to make sure that I leave off the lot with a vehicle & that was greatly apperciated More