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Premier Nissan Of Metairie
Metairie, LA
529 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 529 reviews
February 07, 2020
Stressful I purchased a used vehicle in cash back in June 2019. I never received my tittle therefore I have not been able to obtain my license plate. I have bee I purchased a used vehicle in cash back in June 2019. I never received my tittle therefore I have not been able to obtain my license plate. I have been placing calls to this dealership for over two months now requesting my tittle be made available for pick up. I have spoken to everyone from the used car manager, to the accounting department on down. I was told in January that my tittle had to be mailed from Florida and I would get a call back once it was in. I waited one week and called back to follow up as I was not contacted. I was met with confusion and overall rudeness. At one point I was even placed on "hold" in which the phone was only out down and I could here the 2 clerks not only speaking poorly of me but discussing another customers sensitive information. I then placed 5 more calls with no help on 1/29/2020 and I was finally put in touch with Mrs. Janna Patterson. I explained the situation and went over my experience thus far with her. She was nice and assured me she would take care of me. Today is 2/7/2020, over a week later and I am still without a plate, a tittle, nor have I received a call back. I called Mrs. Patterson earlier today and left a message and still no call back. I am very frustrated with this business, their overall service and lack of concern for customers. It was all smiles and urgency when I handed the salesman, Travis Jordan, my 6000.00 in cash. Now I have a vehicle I can not drive sitting in my driveway and I have not been met with the same urgency as when I made my purchase. This is unacceptable. I am also emailing the BBB, owner of the dealership and anyone else that that I feel needs to have this information. More
by Ryann Sterling
Employees Worked With
Travis Jordan, Ms. Berrell, Etc, Janna Patterson
January 11, 2020
Great dealership. Great service. Great staff. This particular time, had my new Murano serviced. Miguel is always professional and lets you know what the vehicle needs particular time, had my new Murano serviced. Miguel is always professional and lets you know what the vehicle needs More
by Candyb985
Employees Worked With
Miguel in service , Todd Boudreaux, Benny Maidoh, Will Batiste, Charles Downing, John Holloway, Janna Patterson
January 10, 2020
Purchase of leased vehicle SLOW SLOW SLOW. 2 1/2 hours to purchase a leased vehicle that we leased through them! Thought “everything was ready” and they just had to inspect the SLOW SLOW SLOW. 2 1/2 hours to purchase a leased vehicle that we leased through them! Thought “everything was ready” and they just had to inspect the vehicle.. Supposedly the busiest Nissan dealership in the state, and they had one finance person at 11 AM on a Saturday! Never again.. More
by Psunseri
Employees Worked With
Gaylan
December 18, 2019
I’m very pleased with the service that I received from Premier Nissan. The service was great, and my vehicle was completed in a timely manner. Premier Nissan. The service was great, and my vehicle was completed in a timely manner. More
by Gstarwood
Employees Worked With
Abdul is a very good service advisor. He’s very knowledgeable, courteous, and nice.
December 04, 2019
Great customer service and fast service! Abdul was patient and explained everything and all services thoroughly. Thank you Premier Nissan for fast and efficient service! patient and explained everything and all services thoroughly. Thank you Premier Nissan for fast and efficient service! More
by niaanderson3
Employees Worked With
Abdul
December 03, 2019
Horrible from the service department to the salesmen and saleswoman. The employees need to be trained in such a way they don’t appear to be so new and the service department needs to be more honest and not saleswoman. The employees need to be trained in such a way they don’t appear to be so new and the service department needs to be more honest and not sale you unnecessary things for their own personal quota. A happy customer is a customer who will return and advise people to shop with you all. But as my credit increase and my financial situation gets better I won’t be shipping with Premier Nissan. More
by VergilSpeed
Employees Worked With
Terry Carter, Charles Downing, Janna Patterson
November 22, 2019
One thing I noticed , as I drove my car in I didn’t see any one . I have to ask for help. where other dealerships as soon as you pull in , there is one to great you and to take your order ,other than that any one . I have to ask for help. where other dealerships as soon as you pull in , there is one to great you and to take your order ,other than that every one was helpful . More
by Ahmad
Employees Worked With
Janna Patterson
November 21, 2019
Not only excellent service but excellent service guy! (Miguel) I waited but was taken care of. Supplied customer with snacks, water....friendly and fill with sense of humor people throughout the dealersh (Miguel) I waited but was taken care of. Supplied customer with snacks, water....friendly and fill with sense of humor people throughout the dealership. Thank you!!! More
by Nissan Sevice guy
Employees Worked With
Miguel
November 05, 2019
Corburator busted June, my Consultant, is fabulous. In the 10 years I have had my car and had to bring it in for service, I would say 90% of the time the parts needed June, my Consultant, is fabulous. In the 10 years I have had my car and had to bring it in for service, I would say 90% of the time the parts needed were NOT in stock and would take several days to install. This is not good. It has happened too, too much. More
by Susu
Employees Worked With
June in Service Dept., Will Batiste
