Premier Nissan Of Metairie

I scheduled an appointment a week prior. I didn’t think the appointment would take 3 hours and basically I had to walk to Ryan to ask about my car I didn’t think the appointment would take 3 hours and basically I had to walk to Ryan to ask about my car More

This place can't be trusted. Went there because my vehicle had a problem that I was told would be covered through a factory warranty when I dropped it off. Then when they inspect Went there because my vehicle had a problem that I was told would be covered through a factory warranty when I dropped it off. Then when they inspect it, they said the engine was too gunked up due to the lack of maintenance, such as not getting oil changes. Haven't had the vehicle that long, but I changed the oil when I was supposed to. Was told the vehicle was very low on oil, when it was just inspected by another shop that confirmed my oil level was fine. No oil light on the dash at any point either. I believe they just didn't want to honor the warranty because it was too much labor and would cost them a lot to fix. They also tried to increase the diagnostic fee from what they told me originally, seemed like a money grab. The service department associates I dealt with seemed very deceitful and don't know how to talk to people. They asked if I had prior maintenance done before and even after I told them yes, they never asked to see the proof. Premiere Nissan of Metairie is one big con artist, won't be using them again for any future business More

Nissan dealership did a great job. Brent was very kind and knowledgeable. Thank you so much for shuttle service. That really helped me a lot. Also thank you for washing my vehicl Brent was very kind and knowledgeable. Thank you so much for shuttle service. That really helped me a lot. Also thank you for washing my vehicle. Nissan dealership does great work. Thank you so much. More

Very terrible customer service and the sales staff and finance director is very deceptive.I was quoted by Mr Baptiste for 17,500; the finance director Mr Pierre Matheu finance me for $18,899 plus the pric finance director is very deceptive.I was quoted by Mr Baptiste for 17,500; the finance director Mr Pierre Matheu finance me for $18,899 plus the price of the extended warranty and Gap insurance included in the financing. He did not consult if I wanted it or not he just did it. I walked out with just the registration paperwork I did not get any kind until the following week and then I only got the extended warranty and Gap insurance paperwork.I have spent since June 4 trying to get it cancelled Mr Matheu has been rude and very arrogant thru the whole process. I finally had to get Nissan Corporate Office involved in this. I finally sign the cancellation on August 15 Mr Pierre Matheu has not processed it here it is October 25. I went in per Nissan Corporate Office to put in another cancellation and was referred to Mr Matheu again who said he sent it over to Victoria and she won't be in till Monday. So all I'm getting the round around again and no one is being accountable. More

Ms Janaa went above and beyond for me had a bad experience at one went to this one and she definitely got me in and out printed every thing i need with leaving made sure I got in ok everything look experience at one went to this one and she definitely got me in and out printed every thing i need with leaving made sure I got in ok everything looked good and went on by my day More

Salesman was not honest about problems I had with windshield and lingering odor in vehicle. Salesman said odor was from chemicals they used to detail it. He said cabin filter was changed that was n windshield and lingering odor in vehicle. Salesman said odor was from chemicals they used to detail it. He said cabin filter was changed that was not true. I drove around for over a month with filthy cabin filter. I bought a 2023 Rogue SV. Would never recommend this dealership to friends. Detail guy changed filter and I had him do shampoo and deep cleaning for $175.00. Dealership reimbursed me $30 for filter. I emailed their sales manager about all this. No response. Unsatisfied customer Patricia Hall More

Great customer service is for my Service advisor, Janna. She answered all my questions and kept me informed about my car. She is a GREAT asset to your company. She answered all my questions and kept me informed about my car. She is a GREAT asset to your company. More

Extremely friendly and helpful, went out of their way to make this a great experience make this a great experience More

Well nerves was really bad had car problems at 4:30 in the morning waited to Nissan on Lapalco open gave them a car and spoke with a service person and was so disappointed told me that my car can’t be see the morning waited to Nissan on Lapalco open gave them a car and spoke with a service person and was so disappointed told me that my car can’t be seen and won’t be ready for 3-4 days BUT my sister got on the phone and made a call to Nissan on Veterans and Nick answered the phone OMG Nick was very polite and comforting told my sister that I can bring my car in and he will make sure I know what’s going on with it today And sure thing Nick took my car when I pulled up an the same day my car was serviced and I was back on the road NICK really took care of me and did I mention that my nerves was bad because every light on the car came on than the check engine light was blanking 🤦🏾‍♀️ Thank you Nick More

The Service Advisor: Brent Rowell (223872) his service was pissed poor, disrespectful as f*** and not helpful at all. I would suggest if Premier Nissan wants to get there good loyal customers, like me who was pissed poor, disrespectful as f*** and not helpful at all. I would suggest if Premier Nissan wants to get there good loyal customers, like me who has been rocking with Nissan since the age of 20year old getting my first car that they don't let him interact with customers because he really doesn't care and it shows. He could never help me again. More