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Premier Nissan Mall of Georgia - Service Center

Buford, GA

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2,409 Reviews

2,409 Reviews of Premier Nissan Mall of Georgia - Service Center

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May 27, 2021

Over 2 hours of waiting for a oil change was excessive most places have you out in under a hour I will try another service center next time More

by JERLINNZACKERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sherry Hosch, Jordan Hughes, Juan Urreago, Ruben Hernandez, Stuart Spradley, Mike Keen, Maria Telles, Chrystal Glisson, Shantell Daley
Jun 15, 2021 -

Premier Nissan Mall of Georgia responded

Thank you, for taking the time to tell us about your experience at Sutherlin Nissan. We appreciate your feedback since it helps us improve our dealership experience. As the Owner Loyalty Manager of Sutherlin Nissan, I am disappointed to hear that your recent service experience did not meet your expectations. If there is anything that you would like to tell us or that we could be doing better please reach out to me by email or by calling me directly . We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Kind Regards, Jennifer Matheson Owner Loyalty Manager Sutherlin Nissan Mall of GA 678-714-1885 Jmatheson@nissanmall.com

May 26, 2021

I've had all routine maintenance on my 2015 Altima performed at this dealership. When I came in for my last oil change, somehow the service technician put me down for an oil change with 5w-20 oil, eve More

by Justask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grace
Jun 11, 2021 -

Premier Nissan Mall of Georgia responded

Justask, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (678) 714-1885 x 168 ask for Jennifer. Thank you!!

May 23, 2021

Great service completed in a Timely manner. Service Great service completed in a Timely manner. Service personnel Did an excellent job. They took the time and effort to explain all aspects of the More

by UPWARDMONOHANCLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stuart Spradley
May 26, 2021 -

Premier Nissan Mall of Georgia responded

Upwardmonohanclan, thank you for your kind review; we are happy to pass along your comments to the team here at Sutherlin Nissan Mall/ga!

May 22, 2021

I always receive top notch service and treatment from all of the employees there. My service advisor Grace updates me every step of the visit. Great customer service! More

by CARLAPENDER
Recommend Dealer
Yes
Employees Worked With
Grace Ellington
Apr 06, 2022 -

CARLAPENDER responded

Everytime I get my vehicle serviced they always ensure I'm taken care of no matter. The customer service level they go above and beyond my service advisor is the best. Thank you Grace I appreciate you.

May 22, 2021

Robert came out to greet me with a nice smile and asked me how my day was going, very thoughtful. Service was completed in very timely manner. I would definitely highly recommend Sutherlin Nissan for servi More

by STRAW319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert? 5 stars
May 20, 2021

Second time purchasing a vehicle from Sutherlin mall of Georgia. Once again experienced excellent, quick, and efficient service from professional and friendly staff. They make the car buying experience mor More

by DOMBLACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seung Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Atehortua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021

Excellent customer service and fast service. I was greeted with a smile and felt like family. The dealership was very presentable and will be back again. More

by BRYAN.MATHESON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shantell Daley
May 20, 2021 -

Premier Nissan Mall of Georgia responded

Hi Bryan.matheson, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sutherlin Nissan

May 16, 2021

The service was okay. I thought some of the resurfaced parts would be entirely replaced but they weren’t. The car is functional so good work! Thank you. More

by U.O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delfino- He was very helpful.
May 19, 2021 -

Premier Nissan Mall of Georgia responded

U.o, we are glad we could help! We look forward to your next visit! Take care! Sutherlin Nissan

May 14, 2021

The service department has ALWAY went above and beyond when servicing my vehicle or checking out something for me. I could not ask for or expect anything more from this team! Great job! More

by keyesuga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Urreago, Ruben Hernandez
May 19, 2021 -

Premier Nissan Mall of Georgia responded

Hi Keyesuga, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sutherlin Nissan

May 13, 2021

Excellent and on track. Helpful in advising/recommending of what needs to be done to my ride. Also with his bilingual skills I get a very clear understanding in communication More

by LUISFLORIANAPPLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delfi Becerra
May 19, 2021 -

Premier Nissan Mall of Georgia responded

Luisflorianapple, thank you for your kind review; we are happy to pass along your comments to the team here at Sutherlin Nissan Mall/ga!

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