Premier Nissan Mall of Georgia - Service Center

They took me in at the last minute. I love the convenience of it all. They also gave me a great discount for being a nurse. convenience of it all. They also gave me a great discount for being a nurse. More

I had an issue with my brakes. It was going to take 2 hours, so Nissan courtesy driver took me to the the Mall. The service advisor called me when my car was ready. I asked if my car could be washed, so hours, so Nissan courtesy driver took me to the the Mall. The service advisor called me when my car was ready. I asked if my car could be washed, so they did. The car looked good and the brakes seem to be working properly. I would recommend this dealership. More

Here's what I posted on Yelp: Spoiler: If you take Here's what I posted on Yelp: Spoiler: If you take your car to the Sutherlin Nissan Service Dept., and they try to assign you to Robert Sigman, Here's what I posted on Yelp: Spoiler: If you take your car to the Sutherlin Nissan Service Dept., and they try to assign you to Robert Sigman, tell them politely that you would rather work with another Service Advisor because you don’t want to work with a combative pathological liar. Nissan issued a recall on my 2015 Altima to replace a faulty hood latch at no cost to customers. Nissan also issued a separate notification for my 2015 Altima that “rear lower Suspension links may corrode and separate”, and though a recall was not issued, Nissan is extending the warranty for an additional 7 years on the suspension links. I made an appointment at Sutherlin Nissan for the latch recall, and asked if they could also take a look at the suspension links while it was in the shop. They said they would charge me an extra service charge (something like $140) to take a look at the suspension links. Since they were going to have my car in the shop anyhow, I thought it was a bit excessive to take 60 seconds to just look at the suspension links and see if they were corroded, cracked or separated. Strike One for the Nissan Service Dept. After all, if they did find a problem, they would make even more money fixing it. I told them to forget the suspension links. I was in a bit of a hurry to leave, so after waiting on my car for an hour and 15 minutes (they told me it would take from 45 minutes to an hour) I wandered over to the window looking out over the service area, and saw the mechanic checking the oil, and various other things that I hadn’t ask for. Fearing that they might be doing more service to the car (and charging me for it) than I wanted, I stopped a Service Advisor (Robert Sigman) coming out of the service area and asked him if he could check and make sure they weren’t doing service on my car that hadn’t been requested. Robert was not the Service Advisor I had been working with, but he was right there, so it was convenient to ask him. Robert was immediately confrontational, combative, and condescending. “Are you sure it’s your car?” he asked. Yes, I assured him it was my car. Robert then said that every car that came into the shop went through a 21? Point inspection, and that is what they were probably doing. So I sat back down to wait. And got to thinking. They are taking up my time to do a 21 point inspection that I didn’t request, but they can’t take 60 seconds while they’ve already got the car there on the lift to take a look at the rear suspension links? So I went to the service desk to see if I could reason with my Service Advisor and get them to look at the suspension links while they had it in there. My Service Advisor was busy with another customer, but Robert Sigman was not busy, and he asked if he could help. As soon as I started explaining by request, Robert started arguing. He wouldn’t even let me finish most of my sentences. I was finally was able to get my point across that since they were doing a multipoint inspection of the car that I didn’t want or have time for anyway, why couldn’t they help me out (and themselves too, since it might result in extra work for them) and just take a peek at the suspension links as part of their inspection and see if there was any corrosion or cracks? Robert point-blank LIED TO ME. ROBERT SAID YOU HAD TO DO A ROAD TEST TO CHECK OUT THE SUSPENSION LINKS, and would have to charge me a diagnostic fee. I told him that I knew that wasn’t true. You don’t need a road test to look at a link and see if it is cracked, corroded or separated. I then tried to make the point that I had noticed the car handling differently lately, and didn’t know if it was due to some new tires I’d bought, or whether it was due to perhaps the suspension links separating. ROBERT THEN DID A COMPLETE 180 AND SAID THAT YOU COULDN’T TELL IF THE SUSPENSION LINKS WERE COMPROMISED WITH A ROAD TEST. Robert then asked me who my assigned Service Advisor was, and “dismissed” me by telling me to work with him. Then Robert left the room. The service manager, Ian Mack got involved. Ian got the mechanic to take look at the suspension links and determined that there were no issues, and they didn’t charge me an additional “diagnostic fee”. In fact, Ian was so good as to take me out to the floor and let me see the suspension links myself and chat with the mechanic. Stellar service from Ian. And the mechanic obviously knew what he was doing too. So. Sutherlin will probably try to nickel and dime you to death with “diagnostic fees”, but I guess most dealers do. So no big deal there. And the mechanic seemed very competent and cordial. And Ian stepped up and offered some good customer service. Just stay away from Robert. More

Very pleased with the service I received at this dealership. My agent kept me informed and my vehicle was ready really fast. Keep up the great work! dealership. My agent kept me informed and my vehicle was ready really fast. Keep up the great work! More

Always extremely slow & unorganized due to short staff. Makes you wonder if there is a a high turnover rate . An oil change can take hours! Makes you wonder if there is a a high turnover rate . An oil change can take hours! More

There was Grease all over inside running board from a shoe (on cream-colored interior) and on the cream-colored carpet. I tried to scrub it off but left a dark discoloration. Our maintenance reminders we shoe (on cream-colored interior) and on the cream-colored carpet. I tried to scrub it off but left a dark discoloration. Our maintenance reminders were not reset either on the vehicle. We looked it up online on how to reset it. More

Great customer service attention to detail and explanation of service. Wait time was very reasonable wait time courteous in all areas. Had no issues at all with my service and always get the bes explanation of service. Wait time was very reasonable wait time courteous in all areas. Had no issues at all with my service and always get the best at Sutherlin More

I always get treated like royalty when I come here. From Jim greeting me as soon as I walk in to Grace giving amazing customer experience. Jim greeting me as soon as I walk in to Grace giving amazing customer experience. More