Premier Nissan Mall of Georgia - Service Center

Kristin went above and beyond to assist me in remedying the tire issue that I had on my 2019 Rogue.. Her customer service and professionalism was above and beyond while showing friendliness and warmth. S the tire issue that I had on my 2019 Rogue.. Her customer service and professionalism was above and beyond while showing friendliness and warmth. She is an asset to your company. More

Sadly, my relationship with this Nissan Dealership has come to an end. On February the 11th I ordered four sets of tires and made an appointment for Saturday the 19th. Tire replacement service recomme come to an end. On February the 11th I ordered four sets of tires and made an appointment for Saturday the 19th. Tire replacement service recommended by them. I show up for the appointment on the 19th only to be informed that (depending who you spoke to) the tires were either sold or not ordered. They have another set of tires in stock that the Service Manager told me they are $400 more and he has decided he will not be price matching. So now I made a pointless trip to this dealership and am basically being told: “Pay us an extra $400 for the tires we have in stock or make another appointment and come back.” This is the same dealership that after my visits will e-mail, personally text me, and personally call asking me to please complete the surveys (which I do). It’s a shame. More

Enjoy working with Grace in the service department at the Buford Mall of Georgia Dealership. Buford Mall of Georgia Dealership. More

Great service. Friendly team in the service center. Enjoy coming here for my service needs. Friendly team in the service center. Enjoy coming here for my service needs. More

Service writer was very professional and kept me informed of my vehicle's progress throughout the entire time. Vehicle was finished within the estimate time. of my vehicle's progress throughout the entire time. Vehicle was finished within the estimate time. More

Services was done professional my service rep keep me informed thru the process. I will highly recommend Sutherin Nissan. informed thru the process. I will highly recommend Sutherin Nissan. More

I visited the location on February 2nd and was ashamed I had even purchased a vehicle from this establishment. I called prior to my visit to schedule an oil change and was assured I was still within my warr had even purchased a vehicle from this establishment. I called prior to my visit to schedule an oil change and was assured I was still within my warrant for maintenance to receive the service without payment. Upon my visit, I was told that I had canceled the maintenance warranty on August 2 2021, although I received the warranty service on September 14 2021. When I asked for an explanation. Delfina Becerra advised that he must have given me the service for free I’m September as I had canceled the warranty in August. He then called on Ian to assist and Ian advised me to speak with finance. I spoke with Kim in finance who told me that I had canceled the maintenance package. I continued to state I had not canceled it and asked how this could have happened. I asked for a signed document that showed I personally cancelled the service and he printed a paper that showed the service was canceled in fact on May 29( the day I purchased the car) at 9,999 miles ( although I purchased the car with 5 miles) and with a reason of “entered in error.” Upon questioning the paper I received from Kim, he continued to shrug his shoulders and say you must have called and canceled it. I explained that I had not canceled and requested to speak with someone above him as it seemed he would not stop his accusations long enough to research the issue further. After ten minutes of waiting in his office, he then walks in with Aj Khanfer. Aj immediately begins with an explanation that the establishment loses money when the maintenance package is removed and that of all his years working there, it is not possible that they would have canceled it in error. He too continued to state that I had canceled the service on my own, advised I didn’t remember, and said he could not do anything to assist. It was clear that Kim was not trying to help me, but rather find another man to over talk to and get me to leave his office. Aj was rude and dismissive, accusatory and unprofessional. I stayed to him server almost times that he had no empathy for what I was going through and showed no true customer service for this issue. He again dismissed the statement and told me I could wait until 12 when Andrey would come in to receive further assistance. Because it was 10 am, I asked why the agent in front of me was not sufficient in his tools to assist as I felt inconvenienced to be forced to wait two hours to receive an answer. He told me that Kim and all finance members use Andreys log in information but have limited access to what they can do and see. Andrey is the only one who could help. He then asked who the gentleman was outside of the office and Kim stated he was waiting to be assisted. Aj then told me I get up as Kim needed to help the other customer. I then made the comment he was not finished helping me. He then said that I had canceled the service and if I wanted proof that I would need to wait or come back to speak with Andrey. I left the office with utter disgust and the lowest feeling a human can possibly feel. To be accused of something I did not do, provided with a lack of customer service when attempting to resolve an issue I did not cause, and to be looked at as the aggressor in need of handling. This was something that I had never experienced in my life and I have never been talked to the way that Aj spoke to me. I am truly offended. And after finally confirming that the agent who canceled it did so in error, I feel even lower knowing that this establishment pointed the finger at me from the time of my appointment until I contacted consumer affairs. I am truly unhappy and again regret doing business with an establishment with hired workers who talk to customers as if they are trash air a child I’m need of dismissal. To be clear, I was not irate I did not use foul language I did not raise my voice I did not make threats I did not make any sudden movements or gestures. This behavior from Aj and Kim was brought on simply by the fact that I was persistent in receiving a written copy of my signature showing I canceled the service or some information of what was completed. Because Kim could not do it, due to limitations in his training or his position, he called on a sales manager to over talk me and degrade me to the point where I would leave so Kim could continue trying to make a sale. More

Great service department! Very helpful with my automatic braking issue and resolving it. Thank you! braking issue and resolving it. Thank you! More

Always a pleasant experience. They are efficient and through. Bought several cars from Sutherlin and will continue to use them through. Bought several cars from Sutherlin and will continue to use them More

I had a great experience on my transmission replacement and ABS sensor at Sutherlin Nissan and ABS sensor at Sutherlin Nissan More