Premier Nissan Mall of Georgia - Service Center

The worst customer service in MetroAtlanta I don't recommend this place to anybody. They make so many promises first but find so many excuses later why they don't do service on time, they repla I don't recommend this place to anybody. They make so many promises first but find so many excuses later why they don't do service on time, they replacing or losing paperwork, they don't contact you for case updates etc. You have to deal with it on your own. Finally, when you get frustrated after losing so much time trying to deal with them they just offer you to find another place for repair. People, save your time and your nerves. Don't go to the Southerlin Nissan Mall of Georgia. More

Regular 3500 mile service Regular 3500 mile check up. Sean Tigue was the service writer. I was promptly greeted and my car was serviced in a reasonable time. My 2013 rogue has Regular 3500 mile check up. Sean Tigue was the service writer. I was promptly greeted and my car was serviced in a reasonable time. My 2013 rogue has been a great car and with regular service from Sutherlin,I hope to keep this car on the road without any problems. More

To Smooth to Move I drive quite a bit so I look for price specials and coupons discounts for service work for my car. Now Sutherlin might not be the cheapest on all th I drive quite a bit so I look for price specials and coupons discounts for service work for my car. Now Sutherlin might not be the cheapest on all things to all people be they will match most anything advertise you bring in. And then they have promos that really help with anything that they have for sale, just ask "Mr Jackson or Rudy in the service dept." for what they are. But the many things that I have found is that Sutherlin can honor their pricing but ask them to match Sutherlin's customer service, follow-up, friendliness, very relaxing ambiance and knowledgeable service writers "Rudy" that tell you what they will do, then do it! They are to smooth to my move my service work anywhere else. More

I recently purchased a Nissan Rogue S from Sutherlin Nissan. The car has been serviced as required by the warranty. Each time the car has been checked and serviced with professional service. Using a qui Nissan. The car has been serviced as required by the warranty. Each time the car has been checked and serviced with professional service. Using a quick lube oil change is a waste of time and money. The dealer knows the car and what is required to service. The service writer has been friendly and has offered only professional advice. I hope to continue with the service department at Sutherlin Nissan at the Mall of Georgia. More

As I was walking in Rudy was busy with another customer and was about to walk out the door to check on something, when he greeted me with a smile and stated "how are you and how can I help you? I was a bit and was about to walk out the door to check on something, when he greeted me with a smile and stated "how are you and how can I help you? I was a bit taken that he did not say, wait inside and someone will help you or let me finish up or anything like that, which would have been fine. I told him what I was there for, he jotted it down, told me he would take care of it also have them clean it up and how soon it would be ready and asked for the keys. I was not even in before I was out of there in less than 2 mins. He (Rudy) call me back to tell me that my car was ready within the time frame he told me it would be. The car looked great too. "Thats great service! Because everything was done within the time I was told it would be, I thought I could find my sales rep (Andre) to go over with me again some of the features of my vehicle. When I found him he was not with a customer but I could tell that he was busy. We spoke and then he ask me if he could help me with anything. I told him that I need some help programing in some features of my phone into the cars audio system. I told him "I can see that you're busy and its not that important". He put down his papers and ask me where's the car and proceeded to help me with my concerns. This is the same great customer service that I received from Mr. Taylor Jackson and the lady next to his office about some promo issues that I had not received. They both were so professional and nice to talk too! And took care of business BAM! right then. ( I was not expecting that) This is "Exceptionally" Great customer service, it would be hard to consider getting service or my next vehicle anywhere else. Thank you kc More

I would definitely recommend this dealer, friendly customer service and and prompt service. I'm thinking about purchasing a vehicle in the near future I will definitely consider buying from Sutherlin customer service and and prompt service. I'm thinking about purchasing a vehicle in the near future I will definitely consider buying from Sutherlin nissan More

I gave this review because for the most part the service and people are friendly and great. It is just one person up in the service department who usually has an attitude every time I go up there and the pr and people are friendly and great. It is just one person up in the service department who usually has an attitude every time I go up there and the prices are way to high for the service. More

My boyfriend bought a 2003 Altima from Sutherlin Nissan in the year of 2009. In April of 2012 it was taken in to have belts replaced. It had never been anywhere else. That is an important fact to remembe in the year of 2009. In April of 2012 it was taken in to have belts replaced. It had never been anywhere else. That is an important fact to remember. In October of 2012, the engine light came on. We dropped by Advanced Auto, they ran a diagnostic on it, and it came up as the starter solenoid I suggested that we take the car to Shelby Auto (a great place), but his mother made an appointment at Sutherlin because they said it would cost less than 200 dollars. When the called to get permission to do the work, the estimate was over 700 dollars. I knew something was fishy. We drove to Sutherlin, and I was introduced to Sherri. Sherri is exactly what you would imagine a service department head to be - all snake. The estimate was so much because of the starter solenoid (which was suddenly quite expensive) and the fact that there was METAL IN THE OIL LINE and we needed a HOT OIL FLUSH. For those who don't understand cars, let me assure you that both of those are ridiculous and you never need to have a hot oil flush. After assuring Sherri that we were not going to have those done, I talked them down to a bit above $500 dollars. The car has never been anywhere else. Keep remembering this. Now, December. When the Boyfriend was driving to see me, he pulled out of the drive way and a medium sized plastic washer (about the size of the bottom of a mug) was laying on the driveway. He brought it with him when he came to pick me up. The car had been making a slight knocking noise for a few days and now the engine light was on again. An NTB is right beside where I work, so we took it in. When they got it up there, the pulley system above the front passenger tire had basically fallen out. How does that happen, you ask? By nuts and bolts not being screwed on tight enough. How does that happen, you ask? By not paying attention when you take them off and put them back on when you're changing out the belts. Please refer back to April. The Mechanic working on the car called Sutherlin to tell them why we were in the shop. Sherri proceed to yell (I say yell because we could all clearly hear what she was saying) at the Mechanic, telling him that we couldn't prove anything. Sweet, right? We sucked it up and paid NTB, though they encouraged us to press Sutherlin. Now we arrive at January. We knew there was a shock issue that needed to be taken care of already. The engine light just happened to come on the same day we were taking the car in. Handy. The bill though, was larger than we expected due to the STARTER SOLENOID being bad. Yup, that sucker had never been taken care of. So, to review: Sutherlin lies, they cost you more than you could ever imagine, Sherri is not a good person. More

This dealership is great. I would not take my vehicle anywhere else. The service and sales ept are always exceptional. thank you nissan mall of ga. anywhere else. The service and sales ept are always exceptional. thank you nissan mall of ga. More