Premier Nissan Mall of Georgia - Service Center

Service Always very helpful and professional. Explains what needs to be done so that the non-professional mechanic can understand. Very clean bathrooms and Always very helpful and professional. Explains what needs to be done so that the non-professional mechanic can understand. Very clean bathrooms and waiting area. More

Awesome service and care The service center is great. Sherry took great care of my wife’s Rogue. She even had our car washed without even asking if I wanted one. You can’t go The service center is great. Sherry took great care of my wife’s Rogue. She even had our car washed without even asking if I wanted one. You can’t go wrong getting your Nissan serviced here. More

Excellent service center Treats you with importance. Very friendly and family oriented. Brooks in the service department is a great guy. He is the best I've seen in a service Treats you with importance. Very friendly and family oriented. Brooks in the service department is a great guy. He is the best I've seen in a service center. More

Brooke’s is my service guy I’ve owned Nissans all my life and service them at numerous nissan dealerships from fla to GA. Sutherlin nissan is by far the most efficient and frien I’ve owned Nissans all my life and service them at numerous nissan dealerships from fla to GA. Sutherlin nissan is by far the most efficient and friendly service center I’ve experienced by far. Brookes ALWAYS greets me with a smile and gets the ball rolling right away has me in and out as quick as possible making sure I’m comfortable while I wait. I will go no where else and when it’s time for a new ride I will be purchasing my new nissan at Sutherlins. Thank you Brookes for always taking care of me and my family Kristy Catroneo More

Damaging new cars I bought a 2016 Nissan rogue back in november. Friday, I took my car in for them to fix the front suspension (a newsletter was sent out for all Nissan I bought a 2016 Nissan rogue back in november. Friday, I took my car in for them to fix the front suspension (a newsletter was sent out for all Nissan rogues and the front suspension.) I picked up my car on Saturday and went to work. I got off of work, and barely made it home! My wheel wouldn't turn. My brakes weren't working! I was scared that I would be stranded on the road or worse, get in a wreck. I barely pulled my car into the driveway! Today, Sunday, I called Nissan telling them what had happened and demanded a rental car until my car could be fixed. Not only did charlie, the manager, not help me with my situation at all, but he was extremely rude to me and my mother as well. Don't ever go to nissan!!!!! Not the one at mall of Georgia. More

Customer NO SERVICE - took almost 2 weeks to finish service on my car and then they wouldn't endorse my insurance claim check after I had already paid for the service in - took almost 2 weeks to finish service on my car and then they wouldn't endorse my insurance claim check after I had already paid for the service in full. Jennifer, the owner's assistant said that she was the person in charge and all she would do is QUOTE POLICY even after she stated that Sutherlin Nissan made an error to their policy when I made my payment in full instead of just charging me for my deductible amount. Their ERROR, and they couldn't even break from THEIR POLICY. I'm waiting another week for the insurance company to reissue the check just in my name. This should have been a simple fix. But since I had to constantly call back to move forward with every step in the car repair process, I guess this is what I should have expected. Save yourself the hassle - drive a few more miles for ANOTHER NISSAN DEALER! This one is HORRIBLE! More

Visit with 92 nissan My car is older 1992 model and they still treated me like I was a brand-new customer they fixed what needed to be fixed at a fair price and a very tim My car is older 1992 model and they still treated me like I was a brand-new customer they fixed what needed to be fixed at a fair price and a very timely manner Rudy is an awesome service specialist if you can ask for him More

Liz is wonderful! I was needing a few parts for my Altima, and they found exactly what I was needing. Very thoughtful and seemed to really care about what I needed. T I was needing a few parts for my Altima, and they found exactly what I was needing. Very thoughtful and seemed to really care about what I needed. Thanks Liz for all the help! More

Great Sales HORRIBLE Service Department Fighting with Sutherlin Nissan all morning to get my tire/ rim fixed. They said the plan I bought wouldn't cover it. Then he goes on to tell me that Fighting with Sutherlin Nissan all morning to get my tire/ rim fixed. They said the plan I bought wouldn't cover it. Then he goes on to tell me that my car was messed up from hitting the curb - struts, alignment, rocker panels on both sides. A whole laundry list of things that I would have to pay for out of pocket. I asked to speak to his manager because everybody has a boss and he tells me he speaks for the dealership and they aren't going to honor the coverage that I bought. So I headed down to Regal Nissan in Roswell and they were great. My car isn't all screwed up and the coverage will fix my rim but not the tire. I will NEVER step foot in Sutherlin Nissan in Buford again. WORST SERVICE DEPARTMENT EVER! More

Ripoff Artists Bought a 2006 Nissan Frontier, private sale. It had only one remote. Called Sutherlin Nissan to get a price on a remote. Quoted $130 dollars for the r Bought a 2006 Nissan Frontier, private sale. It had only one remote. Called Sutherlin Nissan to get a price on a remote. Quoted $130 dollars for the remote itself with an additional $120 on top of that to program the remote....total $250!! Went to S&I Remotes online, got a brand new remote for $9.99 with free shipping and programming instructions. Just finished 'programming' the remote (so simple a trained money could perform the process). Works like a champ. Bottom line, instead of a Sutherlin Nissan $250 bill for a remote, the total bill was $9.99. Needless to say, ASTRONOMICAL markups at this dealership and I wouldn't take my vehicle there if it were the last Nissan dealership on the planet. More