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Premier Nissan Mall of Georgia - Service Center
Buford, GA
2,409 Reviews
2,409 Reviews of Premier Nissan Mall of Georgia - Service Center
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July 15, 2018
Will not come back 1st. We have bought 3 cars from the dealership in less than the last 2 years. Service department personnel have the worst attitude. Not friendly at 1st. We have bought 3 cars from the dealership in less than the last 2 years. Service department personnel have the worst attitude. Not friendly at all. Service takes forever for simple oil changes. The last 2 times the charges were wrong and we had to have them change the total. This time they tried to over charge me by $60.00 dollars. Was meet by rudeness that they messed up. I also have a Toyota. You guys need to go see how Milton Martin Toyota runs a dealership. Great service there and great employees. Going to try Carriage Nissan next for my service needs on the 3 Nissans I own. You either need to either re-train your staff or hire new. Sending out your automated typical response is not trying to reach out to your customers and their concerns. If you did care you would pick up the phone personally and give me and them a call. More
by dwbahn
Verified CustomerEmployees Worked With
Lady not sure her name.
July 14, 2018
Lift gate issue My lift gate would get stuck at different stages of closing. Larry got me in to get seen and was fixed in about 30 minutes. He was so friendly and exp My lift gate would get stuck at different stages of closing. Larry got me in to get seen and was fixed in about 30 minutes. He was so friendly and explained what the issue was. I live in Alpharetta but would gladly drive to Buford to get the service he gives. More
by REBEKAHCAZ
Employees Worked With
Larry Hecht
July 14, 2018
Rude service rep Customer service representative was very rude moment of service for no reason. Can’t complain about the actual service done to the vehicle only the Customer service representative was very rude moment of service for no reason. Can’t complain about the actual service done to the vehicle only the customer rep. More
by AMEZCUA1103
Employees Worked With
Larry Hecht
July 14, 2018
Another Great experience Great service center with top notch service rep who help you through the process. They keep you informed of your car status while you're waiting Great service center with top notch service rep who help you through the process. They keep you informed of your car status while you're waiting More
by BIGHAM78
Employees Worked With
Sherry Housch
July 13, 2018
Brooks Rezmer review Wonderful person to work with, makes things easy, very informative regarding things that I need and work that needs to be done . Will continue to com Wonderful person to work with, makes things easy, very informative regarding things that I need and work that needs to be done . Will continue to come here More
by chelle032310
Employees Worked With
Brooks Rezmer
July 13, 2018
Regular service visit Came in for an oil change. This service center never tries to sell services just to get extra money. Give me a heads up about what might be needed d Came in for an oil change. This service center never tries to sell services just to get extra money. Give me a heads up about what might be needed down the road but never hard sells. Always honest about what is needed right now and what could wait. More
by ONEBWEB2
Employees Worked With
Gil
July 12, 2018
Service The service writing department seems under staffed. I think the experience may have been better if it were fully staffed. Also I wasn’t greeted immedi The service writing department seems under staffed. I think the experience may have been better if it were fully staffed. Also I wasn’t greeted immediately. More
by staceyedavis2
Employees Worked With
Oliver
July 12, 2018
Service Had noise riding down the road on back right side. Thought it was damage from hitting a pot hole. It could have been multiple things but Techs were Had noise riding down the road on back right side. Thought it was damage from hitting a pot hole. It could have been multiple things but Techs were able to pinpoint to worn tires and not have to work on bearings, suspensions, etc. More
by TTK
Employees Worked With
Sherrie Hosch
July 10, 2018
Will only deal with Brooks. Brooks has taken care of me from the first time I walked into the service area. If he is not available on the day I need, I wait for another day to c Brooks has taken care of me from the first time I walked into the service area. If he is not available on the day I need, I wait for another day to come in... More
by ljcgallagher
Employees Worked With
Brooks Rezmer
July 10, 2018
oil change Our service Rep, sherry, always does and awesome job. this time was for a simple oil change but service was great even got a nice car wash. Our service Rep, sherry, always does and awesome job. this time was for a simple oil change but service was great even got a nice car wash. More
by barrett0
Employees Worked With
Sherry h.
