Premier Nissan Mall of Georgia - Service Center

Seems to have been an off day? Perhaps it was an off day for the crew there, but the attitude, customer service and results of my last visit was not the best this time around. Gil s Perhaps it was an off day for the crew there, but the attitude, customer service and results of my last visit was not the best this time around. Gil seemed irritated that I had an issue with the results of my visit and even though he smiled the whole time it was not sincere. What seems to be happening? Service Tech turnover time or something? Everyone on edge? I come a VERY long way to do business with Sutherlin, Conyers Ga. to be exact and for the distance I travel, I expect the exemplary service I have become accustomed to. Otherwise there are LOTS of closer dealerships I can go to and suggest my friends to buy from. I'll be dealing with Miss Sherry from now on. She seems to be always positive and always helpful. I see Oliver is gone and Stewart has also left as of this past Friday unfortunately. Hopefully this next service visit will be better. More

You get good service The only problem was the driver who brought the car around is driving it like it was his he wasn't going really slow he come around the corner just h The only problem was the driver who brought the car around is driving it like it was his he wasn't going really slow he come around the corner just honking the horn he needs to slow down and somebody else's car More

Excellent Sherry and Gil were extremely helpful! It was fast and easy even with a two year old in tow. Really appreciated the kids waiting room. Sherry and Gil were extremely helpful! It was fast and easy even with a two year old in tow. Really appreciated the kids waiting room. More

A good as ever Sherry Hosch is a master of service. She gives the utmost attention to customers' needs when it comes to reconnecting them with their cars after the r Sherry Hosch is a master of service. She gives the utmost attention to customers' needs when it comes to reconnecting them with their cars after the right fix. She does it better than anybody else! More

First impressions matter My critique of this business is not for the actual service to my vehicle which in all fairness was professionally done. My complaint has to do with th My critique of this business is not for the actual service to my vehicle which in all fairness was professionally done. My complaint has to do with the manner in which I was attended to by the staff. Upon entering the service department, I was initially ignored by available staff even though I stood exactly where Customers requiring service should. Perhaps there was something about my person, shape, size, Color..., that belied my purpose for standing there in front of the service counter. Anyhow, I was eventually tended to and my vehicle was serviced as I requested. In these days of excellent customer service, with greetings of welcome as you enter a place of business, followed by requests to complete online reviews, common courtesy is expected. In it's absence, bad reviews and the consequences of same result. Have a great day. More

Another Excellent experience Always professional and always courteous that is why I'm a reapeat customer both sales and services. They without a doubt the best to do business with Always professional and always courteous that is why I'm a reapeat customer both sales and services. They without a doubt the best to do business with. More

great company great service writer as always you the same one always helpfull knowlegable kind always has car ready before he said he would have so thankful great service writer as always you the same one always helpfull knowlegable kind always has car ready before he said he would have so thankful More

Always good service Through the years we have always had reasonably good service. Only once have I ever felt like they forgot my car...lol. My only complaint is that th Through the years we have always had reasonably good service. Only once have I ever felt like they forgot my car...lol. My only complaint is that they used to always go over your service print out and discuss anything marked that needed to be done. The last 3 times that hasn't happened. I liked that they would do that. More

Vehicle Service As always, I had a good visit getting my vehicle serviced. I’ve always experienced great customer service, which is greatly appreciated, from your sta As always, I had a good visit getting my vehicle serviced. I’ve always experienced great customer service, which is greatly appreciated, from your staff. More

Friendly staff and excellent service. I have been a customer of Sutherland Nissan for 10 years now. Purchased two vehicles and have all my auto service done there. The service group is fri I have been a customer of Sutherland Nissan for 10 years now. Purchased two vehicles and have all my auto service done there. The service group is friendly and respectful and I’ve very satisfied with all services performed on my vehicles. Sherry and Brooks usually help me. Great people! More