Premier Nissan Mall of Georgia - Service Center

Comprehensive service Very pleased with my experience. Juan and the service team looked at my service history and recommended necessary maintenance and didn’t try to upsel Very pleased with my experience. Juan and the service team looked at my service history and recommended necessary maintenance and didn’t try to upsell me. More

What’s point of points you can’t use? Everything was excellent as always. The only complaint I had was that they did not let me reclaim points when I went to pay because their system was d Everything was excellent as always. The only complaint I had was that they did not let me reclaim points when I went to pay because their system was down. More

Loyal Customer Every time I come to service my vehicle at Sutherlin Nissan, the customer service is always 5 stars. Will definitely return for my next service. Every time I come to service my vehicle at Sutherlin Nissan, the customer service is always 5 stars. Will definitely return for my next service. More

great experince Great experience. ep. very kind and answered all my questions. He n\knew what he was doing. He even got me to replace more items. Just great!!!!! Great experience. ep. very kind and answered all my questions. He n\knew what he was doing. He even got me to replace more items. Just great!!!!! More

Disappointing? My experience didn't go as advertised. Went in for oil change, service that was purchased at the time of purchasing my vehicle and was told that I ne My experience didn't go as advertised. Went in for oil change, service that was purchased at the time of purchasing my vehicle and was told that I needed to pay and that they(the service department) didn't see in their system that I purchased a prepaid maintenance service. If Gary (the service rep)truly cared about the customer experience he would have taken a short walk over to the finance department to clear this up, instead I had to come back up to the dealer on and unplanned visit on a Sunday, using gas and time to resolve this on my own. Had no issues with finance department handle things quickly and professionally. Finding out from them that the system for the service rep to see my agreement was down, so the service rep also lied to me. Also waited over 30 minutes for a complimentary half done exterior car wash,with an oily shop towel left on my passenger seat. No happy about my experience. More

Friendly, Great Service Our service plan was not logged in the system from when we purchased the vehicle back in May, but Grace was very helpful and assuring that they will t Our service plan was not logged in the system from when we purchased the vehicle back in May, but Grace was very helpful and assuring that they will take care of everything. It was a good experience and I will be coming back to see Grace. More

Service at Nissan Mall of Georgia Great service. Was always informed of the progress electronically.Recommendations and estimated price was also sent via electronic means making it ver Great service. Was always informed of the progress electronically.Recommendations and estimated price was also sent via electronic means making it very convenient to make an informed decision. More

Always great service I really enjoy the service I have gotten from Nissan they always treat you like family I enjoy the friendliness and the wash service as well?? I really enjoy the service I have gotten from Nissan they always treat you like family I enjoy the friendliness and the wash service as well?? More

Service Very dedicated service teams. Tech really cares about me as a customer by making sure my vehicle is operating efficiently. I feel I can trust my tech’ Very dedicated service teams. Tech really cares about me as a customer by making sure my vehicle is operating efficiently. I feel I can trust my tech’s work. More

Gary’s customer service When I got there to the front office I was standing for few minutes and nobody asked me if I need help , looking to all of them , but only Gary asked When I got there to the front office I was standing for few minutes and nobody asked me if I need help , looking to all of them , but only Gary asked me if I need help . Unfortunately the front office needs a better customer service . Always happen to me Gary gave me excellent customer service , he is very professional ! Also I thought they were going to wash my car , maybe they don’t do it anymore ? Stars for GARY More