Premier Nissan Mall of Georgia - Service Center

I bought 4 vehicles from this dealership and have been bringing vehicles for service for nearly 20 years. Management has changed over the years but this is by far the worst it has ever been. Taking my bus bringing vehicles for service for nearly 20 years. Management has changed over the years but this is by far the worst it has ever been. Taking my business elsewhere and will never set foot in this establishment ever again, it is the worst it has ever been. Sales is awful but the Service Dept just flat out sucks. Don't waste your time or your money because they will show no value to you. I can't remember the last time I had a good service appt and today's experience where I was quickly dismissed for a clearly defective windshield just put the definitive in the fact that my business with them is dead. More

I bought a battery for my nissan GTR on 11/24. I had not driven the car for about a month and the battery was completely dead. My previous battery was original and I never had this issue after a m I had not driven the car for about a month and the battery was completely dead. My previous battery was original and I never had this issue after a month. I did notice the new battery appeared to be wet on one side. My car is garage stored so I thought that was strange. I tried charging the battery and it would never charge enough to start the car. I had my receipt and on the receipt it said all parts warranty for 12 months. On the battery it was 24 month replacement and 84 month prorated. I removed the battery to bring in and get a replacement. Dan Ryan in parts refused to warranty the battery. He said I need to bring the car in to test it. I can't bring the car in because they battery is dead. He absolutely refused to warranty because I installed it. Nothing on the paper work said warranty void if you install yourself and I also was not told this. He was happy to sell me another battery at full price. Which I had no choice. I work for a dealer group. We would never treat our customers this way. I talked to another nissan deal in Kennesaw and they said it absolutely should have been warranty. I was going to have all my gear boxes and transmission services at this dealer but now? No way! He stated all dealers have this policy and they absolutely do not not! Do better Premier Nissan this is not how you treat customers. Dan Ryan is not a good parts employee. You may want to think about getting him out of customer interaction. Document these supposed rules on your paper work about warranty might me a good idea so you don't lose customers over small transactions. Stand behind your parts and tell the customers the policy upfront or print it!! More

Great service period! Great place to do business with prices are fair and reasonable plus your getting Nissan factory service Great place to do business with prices are fair and reasonable plus your getting Nissan factory service More

3 stars because of improper repair of a Hankook tire that had a nail in it. They didn't use an internal patch plug but just an external plug. The service advisor, Kristin Burnett, said that this was the that had a nail in it. They didn't use an internal patch plug but just an external plug. The service advisor, Kristin Burnett, said that this was the only way that they repair tires at this service center. I had to bring it back the next day because it was still leaking air at the plug they put in. They fixed it with a larger external plug. Hankook Tires service guide states a "Plug/stem and patch combination is only proper repair method. Repairs cannot overlap." It is pretty bad when they dealer service doesn't even follow the manufacturer's instructions. Now I have to take it to a tire shop to have it fixed properly. The tire only has 8k miles on it. More