Premier Nissan Mall of Georgia

My boyfriend bought a 2003 Altima from Sutherlin Nissan in the year of 2009. In April of 2012 it was taken in to have belts replaced. It had never been anywhere else. That is an important fact to remembe in the year of 2009. In April of 2012 it was taken in to have belts replaced. It had never been anywhere else. That is an important fact to remember. In October of 2012, the engine light came on. We dropped by Advanced Auto, they ran a diagnostic on it, and it came up as the starter solenoid I suggested that we take the car to Shelby Auto (a great place), but his mother made an appointment at Sutherlin because they said it would cost less than 200 dollars. When the called to get permission to do the work, the estimate was over 700 dollars. I knew something was fishy. We drove to Sutherlin, and I was introduced to Sherri. Sherri is exactly what you would imagine a service department head to be - all snake. The estimate was so much because of the starter solenoid (which was suddenly quite expensive) and the fact that there was METAL IN THE OIL LINE and we needed a HOT OIL FLUSH. For those who don't understand cars, let me assure you that both of those are ridiculous and you never need to have a hot oil flush. After assuring Sherri that we were not going to have those done, I talked them down to a bit above $500 dollars. The car has never been anywhere else. Keep remembering this. Now, December. When the Boyfriend was driving to see me, he pulled out of the drive way and a medium sized plastic washer (about the size of the bottom of a mug) was laying on the driveway. He brought it with him when he came to pick me up. The car had been making a slight knocking noise for a few days and now the engine light was on again. An NTB is right beside where I work, so we took it in. When they got it up there, the pulley system above the front passenger tire had basically fallen out. How does that happen, you ask? By nuts and bolts not being screwed on tight enough. How does that happen, you ask? By not paying attention when you take them off and put them back on when you're changing out the belts. Please refer back to April. The Mechanic working on the car called Sutherlin to tell them why we were in the shop. Sherri proceed to yell (I say yell because we could all clearly hear what she was saying) at the Mechanic, telling him that we couldn't prove anything. Sweet, right? We sucked it up and paid NTB, though they encouraged us to press Sutherlin. Now we arrive at January. We knew there was a shock issue that needed to be taken care of already. The engine light just happened to come on the same day we were taking the car in. Handy. The bill though, was larger than we expected due to the STARTER SOLENOID being bad. Yup, that sucker had never been taken care of. So, to review: Sutherlin lies, they cost you more than you could ever imagine, Sherri is not a good person. More

The staff is very knowledgeable and friendly. The 2013 pathfinder is awesome! I will recommend Sutherlin Nissan Mall of Georgia to my friends and family. pathfinder is awesome! I will recommend Sutherlin Nissan Mall of Georgia to my friends and family. More

My experience working with Sutherlin Nissan was painless. Since I had been communicating via email the Leanne was aware I may be visiting. Once I was there I was not pressured in anyway to purchase/lease a v Since I had been communicating via email the Leanne was aware I may be visiting. Once I was there I was not pressured in anyway to purchase/lease a vehicle. Once there I was able to take the vehicle for a test drive within 10 minutes. After my test drive I knew this was the vehicle I wanted. My purchase experience including negotiations lasted a total of 45 minutes. I have really enjoyed working with this dealership. I received my second service with Sutherlin and I must say Kevin Parsons exceeded my expectations with his unmatched customer service. He is a great asset to the Services department. More

This dealership is great. I would not take my vehicle anywhere else. The service and sales ept are always exceptional. thank you nissan mall of ga. anywhere else. The service and sales ept are always exceptional. thank you nissan mall of ga. More

Sutherlin Nissan has always provided us with excellent serice in a customer friendly environment. Our most recent experience was excellent and we were totally satisfied with the service evaluation and ou serice in a customer friendly environment. Our most recent experience was excellent and we were totally satisfied with the service evaluation and outcome. We have purchased two Nissan Muranos from this dealership and we are currently considering purchasing a new vehicle. We also had a friend in South Carolina purchase a vehicle from Sutherlin a few years ago. Needless to say, Sutherlin Nissan will continue to be our "dealership of choice" even though we live in South Carolina. I will continue to highly recommend it to my friends and family. More

Mr. Kevin Parsons is a very professional and courteous service technician. The quality of his work always meets the standard of exemplary, and I know I can depend and trust Kevin's recommendation regardi service technician. The quality of his work always meets the standard of exemplary, and I know I can depend and trust Kevin's recommendation regarding the maintenance required for my four vehicles. Kevin has never failed to return the vehicle on a timely basis. Kevin is my go-to technician for achieving top-level maintenance, and I recommend my Nissan friends and relatives to Kevin. He is without a doubt one of highest performers within the Sutherlin Nissan organization. He is Mr. Customer Service, and it is my honor to have been served by him! JIMMY L. DAVIS, JR. Brig Gen (Retired) USAF More

Purchased 2 new vehicles from them in August ('12 Leaf & '12 Murano). Both experiences were very positive. I didn't get the usual games and pressure which I have found to be typical at any of my prior n & '12 Murano). Both experiences were very positive. I didn't get the usual games and pressure which I have found to be typical at any of my prior new car purchasing experiences. Because the Leaf is an electric car I was anxious about making a new technology purchase. Vance was well educated in the product and was down to earth on his approach that it put my mind at ease. The service at Sutherlin is also top notch and extremely professional. I have brought my Armada in for service there many times and all were positive experiences. I have even shopped for price at competing Nissan dealerships within 30 miles of this one and find their prices the best. Lastly, I have referred friends to bring in their non-nissan products for service and their service department handled them with the same level of servise which I consistantly experience. More

The service staff is always pleasant to speak with, and they go out of their way to always provide me with top-notch customer service. Their professionalism and thoughtful customer service quickly exceeded they go out of their way to always provide me with top-notch customer service. Their professionalism and thoughtful customer service quickly exceeded my expectations. I went back and told everyone at work that I had experienced the kind of customer service that all businesses should provide. Sean Garrett has been my service advisor, and he is a valuable asset to your dealership. Nissan Sutherlin’s commitment to great customer service is to be commended. You can be sure that I will continue to do business with your dealership for years to come. More

I have made this my home Nissan dealership after another one down the road showed no care to really give me a personable experience. Every time I visit, there is a great camaraderie that comes from the staf one down the road showed no care to really give me a personable experience. Every time I visit, there is a great camaraderie that comes from the staff. It's a great place to have your car serviced. The pricing is always great and you'll be pleased once they bring your car back to you in better condition than you gave it to them! More

I had a wonderful experience and I attribute that to Randy Morse. He was very pleasant at the desk making sure that I was greeted properly, then he gave me a quick tour of your facility so that I would Randy Morse. He was very pleasant at the desk making sure that I was greeted properly, then he gave me a quick tour of your facility so that I would be comfortable while I waited. When my service was complete he gave me my "kroger card" for Nissan and explained all of the online benefit when I register. I look forward to having services done there in the future. More