Premier Nissan Mall of Georgia

I went to Sutherlin to look at a Nissan Xterra that was advertised on Autotrader.com. When I arrived and test drove the vehicle, it did not have the features listed in the advertisement. I liked the colo advertised on Autotrader.com. When I arrived and test drove the vehicle, it did not have the features listed in the advertisement. I liked the color and the way it drove, and having had an Xterra that I was going to trade in I was happy with buying another one. I was told that they had a vehicle with all of the features advertised at the price that was advertised and that it would be brought to the dealership. Kenny Lamm was my salesperson, and he was very nice and friendly. The vehicle was expected to possibly take at least a day to arrive, but instead they were able to get it to Sutherlin the same day, which was great. So to speed up the process I completed the paperwork to purchase the vehicle. Upon arrival I was told that the vehicle did not have the Bluetooth hands-free system that was advertised, but it was agreed upon that the dealership would install this accessory for me in about a week. As expected, about a week later I received a call from Kenny to set up a time to have the Bluetooth system installed. The afternoon before the installation was to take place I received a call from a company called Car Stereo Plus to schedule the install. I was told then that this was not going to be a factory install and this would be an aftermarket system. I was very unhappy (and admittedly screaming and cussing) as I was not told this upfront. I spoke with Kenny after leaving a message for his supervisor (who did not return my call). I was told that it would not be possible to install a factory Bluetooth kit, as there is no such accessory. The vehicle brochures at the dealership are apparently incorrect. Now, I understand that Kenny makes a commission from my purchase, but for him to even bring that up in our phone call in relation to my satisfaction survey answers (this was a survey e-mailed to me by the dealership) really infuriated me. I could give two sh*ts if he gets his commission at this point. I then spoke with Car Stereo Plus again, and a gentleman named Lee gave me some information and was to be researching the best option for my vehicle. The day of my scheduled installation came and went without a return phone call, so now Sutherlin has cost me a days pay for no reason. I have now left several messages for "Lee" who is apparently too busy to speak with me each time I call. I would have still purchased the vehicle even if someone had been honest with me and told me that the Bluetooth was not an option. Telling a customer a lie is just unacceptable. Just as a side note, on my last Xterra I purchased more than $4000 in accessories through my local dealership after purchasing the vehicle. I have already made a list of items I will be purchasing for my new Xterra. This one little thing is going to cost this dealerships parts department a fair amount of money, because I certainly will not be purchasing anything else from Sutherlin Nissan. At this point I'm over it and don't want to waste any more time being upset about it. I am going to go to a local company and purchase a Bluetooth system for my vehicle. I only wish I had known this as I would have removed the aftermarket Bluetooth system from the vehicle I traded in so that I would not have to spend the money once again. Should the dealership decide to correct this I will update my review. I certainly am not wasting any more of my time calling them. UPDATE: On 8/20/2013 my payment for the installation of the accessory in question was refunded by the installer after Sutherlin Nissan contacted them to arrange payment. I will refrain from submitting any further reviews of the dealership. I appreciate that they took care of this issue. More

I decided I wanted a Nissa Rogue and I started on the internet. There were many SLs from which to choose so I did not feel as if I had to "settle". I filled out a form and was rewarded by a $25.00 gift internet. There were many SLs from which to choose so I did not feel as if I had to "settle". I filled out a form and was rewarded by a $25.00 gift card before there was any talk of "closing a deal". Mr Kim was extremely knowledge and helpful when I finally arrived at the dealership. I was doing footwork before I came back with my husband so again there was no immediate sale. Mr Kim, however was very friendly and courteous. When we returned several days later he was there for us, as well as the internet Manager, Taylor Jackson. The finance man Fred was as delightful with whom to work as Kim and Taylor. All in all it was a wonderful experience for us and I am thrilled to have my Rogue. More

I bought my pre owned Murano here and love it! It was easy and hassle free and they gave me a great deal! I would recommend this dealership to everyone I know! easy and hassle free and they gave me a great deal! I would recommend this dealership to everyone I know! More

My experience with Sutherlin Nissan was outstanding. The employees there were very kind and diligent in their work. My salesperson, Mr. Kim was very kind and he had a lot of knowledge about the cars at Niss employees there were very kind and diligent in their work. My salesperson, Mr. Kim was very kind and he had a lot of knowledge about the cars at Nissan. He was easy to talk to, and he made my purchase fast and easy. The finance manager was also easy to talk to, he gave me the lowest rate, and the whole staff was very nice and polite. I would recommend all my friends and relatives to this dealership. More

I was very pleased with the customer service that was given to me by two of their employees. Taylor Jackson and Cass Warner. Cass new everything there was to know about the suv we wanted to purchase. He given to me by two of their employees. Taylor Jackson and Cass Warner. Cass new everything there was to know about the suv we wanted to purchase. He was very kind and respectful! Taylor Jackson will do everything he can to put you in the car of your dreams. They worked great together to sell us a car and make the experience pleasant. They have continued to help us with any questions or concerns even after the purchase. I would say if you are looking for the right car with the right price, and you want to buy from professionals with great manners go to Sutherlin Nissan. They will make your purchase a pleasant one!! Thanks Again guys.... The Herman family More

Bait and Switch In Alive and Well and Living at Sutherlin Nissan! I live near Atlanta but could not get the color I wanted on a 2013 Altima 3.5 SV. All around Atlanta this model is black or white but Suthe Nissan! I live near Atlanta but could not get the color I wanted on a 2013 Altima 3.5 SV. All around Atlanta this model is black or white but Sutherlin had the beige color I wanted online. Contacted them with my request - Zach from internet sales contacted me and the trouble began. After 6 phones calls and 3 emails - talking with Zach is like trying to nail jello to the wall as they say - he thought we had a deal but would NEVER give me a final price. He would not list features or options of the car - I had to look at the picture on the internet. Even thought I had driven this car at another dealership (who only had black), I wanted to know exactly what I was buying and for how much before I made the 1.5 hr. drive. Needless to say at the 11th hour, Zach, true to form, shoots me an email and goes home and for the base price he says is the car I wanted (no tax, dealer prep, no options - just the base price and reminds me its a "low, low" number) so I still have no clue what this care will FINALLY cost me. He will be excited tomorrow when I pick it up!! (I would be excited too if I was screwing a cash buyer out of money) - unfortunately, it was a lower model with a 4 cyl. engine. I called the dealership - but Zach "just left" Zach called me at home at 8 pm. - said it was an "honest" mistake. Really? the price he quoted me would have been sticker price on the 4 cyl. lower end model - hmmm? said he was really busy and not "detailed" orientated. So I cancelled. My husband has bone cancer and is in pain as it is mostly in his spine. I wanted a cloth interior car with a plush passenger seat and navigation - his favorite feature. My husband does not have the strength to go to a auto lot and be flogged by a salesman for 4 - 5 hours so I thought internet sales was great, painless way to buy a car! wrong! Apparently, Sutherlin thought I was a stupid white women who knows nothing about cars and they could get away with this switch. Zach promises to get with me early Sat. morning with all the numbers and make this right. He PROMISES!! I will save at least $700.00 over anyone else . . . and I have never heard from him again. Andrey called to ask when I will be picking up my Altima as they are in the process of detailing it and filling it with gas. Andrey has a very thick accent and I have very little idea what he is saying, I tell him the situation. He calls back in 20 minutes with great energy telling me he will make it right, I will get the car of my dreams - no problem . . you guessed it, two days later . . nothing. These guys are game players and are not even good at it. Buyer Beware - they are nothing but low brow hustlers. More

Fred Merszelek (Finance & Insurance) pledged to help refinance after 12 mos of on-time payments. After 13 mos of on-time payments, Fred refused to take calls or return multiple voice messages. After fin refinance after 12 mos of on-time payments. After 13 mos of on-time payments, Fred refused to take calls or return multiple voice messages. After finally complaining to Scott Whiteman (GM), Fred returned call only to say that due to change in law he could no longer help. Admitted that there was no excuse for not returning calls but became angry and hung up when confronted with his bad behavior. Notice, he never disputed his offer to help with refinancing. Also, first calls were before the March 1 change in laws which means he could have helped had he been responsive. His delay took the matter beyond the change in laws. My opinion, this dealership employs untrustworthy people in senior positions and should be avoided. If Nissan is a must, try another dealership - better yet go across the street and buy a Toyota, Hyundai, Honda or next store for a Mazda. Maybe this explains why Sutherlin was never able to succeed with the Mazda dealership and sold it off to Rick Hendrick. Ask Hendrick how they are doing with this dealership. Amazing what competent, professional management can do. More

I would definitely recommend this dealer, friendly customer service and and prompt service. I'm thinking about purchasing a vehicle in the near future I will definitely consider buying from Sutherlin customer service and and prompt service. I'm thinking about purchasing a vehicle in the near future I will definitely consider buying from Sutherlin nissan More

I gave this review because for the most part the service and people are friendly and great. It is just one person up in the service department who usually has an attitude every time I go up there and the pr and people are friendly and great. It is just one person up in the service department who usually has an attitude every time I go up there and the prices are way to high for the service. More

I went to this dealership on 5/2/13 because of a car that I saw online and was very interested in purchasing. The car was listed online for one price and I told the salesman this price once I viewed the car I saw online and was very interested in purchasing. The car was listed online for one price and I told the salesman this price once I viewed the car and took it for the test drive. At this point, I was ready to purchase the car. The salesman wrote up the offer and submitted it his manager, this is where the problems began. The manager listed the car on the invoice sheet for $400 higher than it was listed online (obviously they thought I would not catch this error). I told them about the mistake so they went back to fix it. They corrected that error and gave me another copy of the buyers order. The new order discounted the price by $300 but then charged $689 in consumer services fees and $772.79 for taxes (of which should have been $633). I called them out on this scam and reminded them that I was not new to car buying. I was told the consumer fees were standard and that all customers paid this price by the manager Jamie. I told him I wanted to do a little more research to see if that statement would hold true because that fee was excessive and he then RUDELY told me that he would not sell me the car if I had to talk to other customers about their fee. They obviously have something to hide if they don't want their customers to talk. I am truly upset about this and will file a formal complaint! More