Premier Nissan Mall of Georgia

I have dealt with a lot of dealerships in my time and this is one great place to deal with for your vehicle experience. Seung Kim was superb, in everyway possible. He treated me with the utmost respect a this is one great place to deal with for your vehicle experience. Seung Kim was superb, in everyway possible. He treated me with the utmost respect and he even went the distance in making me feel that I wanted to buy a vehicle, which is always hard for me as I have had some bad experiences at other dealerships. I not only came away with a vehicle that I wanted, but also feeling for the first time that Mr. Kim played his part in making me feel at home and comfortable. he never once came across as pushy. I would recommend all my friends and family to Sutherlin Nissan. More

1) I purchased a new 2014 Nissan from Sutherlin on August 2. I traded in. We got the payoff, good for ten days. That means the payoff was to be in the hands of the lienholder for my trade-in no later than Au 2. I traded in. We got the payoff, good for ten days. That means the payoff was to be in the hands of the lienholder for my trade-in no later than August 12. Based on the fact they were going to pay the vehicle off I did not make a payment on a car that I had signed over to Sutherlin. On August 23rd I get a notice from my old lienholder that I was now delinquent because I had NOT made the payment and the car was still not PAID off. I was shocked. I called and emailed my salesperson. He said he'd check into it. Claims that the check was cut August 19. Interesting because I have been checking with the lienholder everyday and they still don't have the payment-26 days after I signed the title over. So now to avoid it being reflected in my credit report as delinquent I have to make the August and September payments on a car I no longer own. Unclear how long I'll have to make payments on a car I don't have, especially since Sutherlin has failed to put a stop payment and overnight what they should have done over 3 weeks ago, pay off the trade-in. 2) In addition the vehicle I purchased on August 2 still has no tags, I have no payment notices with account number, and the tags expire on Monday, a holiday. So I need to have all my paperwork to take to my county tax office before Friday. Otherwise the new vehicle I purchased can't be driven - temporary tags expire September 2. Sutherlin won't even comment on where my paperwork is so I can get my vehicle registered. I liked the salesperson I dealt with. I liked the service department when I had a brief experience with them a week after purchasing the car. I don't like the Sutherlin "powers that be" if the philosophy is ruining a customer's credit because they are short on funds. In that case maybe they need to shut their doors or sell the business. It also might not hurt if the owner quit letting his children drive the vehicles and then try to sell them as new because they were never titled. They were driven. They were used. Thus they are used. For those who have been hoping someone would do something, I am filing a formal complaint with the Attorney General regarding this matter. I will also be pursuing a refund of my payments while I have to continue to pay on the trade-in plus punitive damages at 3 to 5 times my payment amounts. Wish me luck. More

I decided I wanted a Nissa Rogue and I started on the internet. There were many SLs from which to choose so I did not feel as if I had to "settle". I filled out a form and was rewarded by a $25.00 gift internet. There were many SLs from which to choose so I did not feel as if I had to "settle". I filled out a form and was rewarded by a $25.00 gift card before there was any talk of "closing a deal". Mr Kim was extremely knowledge and helpful when I finally arrived at the dealership. I was doing footwork before I came back with my husband so again there was no immediate sale. Mr Kim, however was very friendly and courteous. When we returned several days later he was there for us, as well as the internet Manager, Taylor Jackson. The finance man Fred was as delightful with whom to work as Kim and Taylor. All in all it was a wonderful experience for us and I am thrilled to have my Rogue. More

I bought my pre owned Murano here and love it! It was easy and hassle free and they gave me a great deal! I would recommend this dealership to everyone I know! easy and hassle free and they gave me a great deal! I would recommend this dealership to everyone I know! More

My experience with Sutherlin Nissan was outstanding. The employees there were very kind and diligent in their work. My salesperson, Mr. Kim was very kind and he had a lot of knowledge about the cars at Niss employees there were very kind and diligent in their work. My salesperson, Mr. Kim was very kind and he had a lot of knowledge about the cars at Nissan. He was easy to talk to, and he made my purchase fast and easy. The finance manager was also easy to talk to, he gave me the lowest rate, and the whole staff was very nice and polite. I would recommend all my friends and relatives to this dealership. More

I was very pleased with the customer service that was given to me by two of their employees. Taylor Jackson and Cass Warner. Cass new everything there was to know about the suv we wanted to purchase. He given to me by two of their employees. Taylor Jackson and Cass Warner. Cass new everything there was to know about the suv we wanted to purchase. He was very kind and respectful! Taylor Jackson will do everything he can to put you in the car of your dreams. They worked great together to sell us a car and make the experience pleasant. They have continued to help us with any questions or concerns even after the purchase. I would say if you are looking for the right car with the right price, and you want to buy from professionals with great manners go to Sutherlin Nissan. They will make your purchase a pleasant one!! Thanks Again guys.... The Herman family More

Fred Merszelek (Finance & Insurance) pledged to help refinance after 12 mos of on-time payments. After 13 mos of on-time payments, Fred refused to take calls or return multiple voice messages. After fin refinance after 12 mos of on-time payments. After 13 mos of on-time payments, Fred refused to take calls or return multiple voice messages. After finally complaining to Scott Whiteman (GM), Fred returned call only to say that due to change in law he could no longer help. Admitted that there was no excuse for not returning calls but became angry and hung up when confronted with his bad behavior. Notice, he never disputed his offer to help with refinancing. Also, first calls were before the March 1 change in laws which means he could have helped had he been responsive. His delay took the matter beyond the change in laws. My opinion, this dealership employs untrustworthy people in senior positions and should be avoided. If Nissan is a must, try another dealership - better yet go across the street and buy a Toyota, Hyundai, Honda or next store for a Mazda. Maybe this explains why Sutherlin was never able to succeed with the Mazda dealership and sold it off to Rick Hendrick. Ask Hendrick how they are doing with this dealership. Amazing what competent, professional management can do. More

I would definitely recommend this dealer, friendly customer service and and prompt service. I'm thinking about purchasing a vehicle in the near future I will definitely consider buying from Sutherlin customer service and and prompt service. I'm thinking about purchasing a vehicle in the near future I will definitely consider buying from Sutherlin nissan More