Premier Nissan Mall of Georgia

Firstly, the car buying experience was phenomenal. Cass was amazing. We were very happy with the purchase. However, less than 4 months after purchasing our car we experienced an issue and were unsatisfied was amazing. We were very happy with the purchase. However, less than 4 months after purchasing our car we experienced an issue and were unsatisfied with the resolution. My wife and I were stranded one night after our car wouldn't start. The battery cable was loose and could be easily pulled off. We were told that our car was rigorously inspected before we purchased it yet somehow the battery wasn't checked. After fastening the cable and jumping the car off, we left for home. Once, we turned the car off it did not start back up. We took the battery to an auto parts store for testing and they stated that the battery could not hold a charge and the reason was likely due to the loose cable. We contacted Sutherlin and were directed to someone who basically stated that since our car wasn't under warranty that we were out of luck. They also stated that we had taken the car "as-is" and that it only received a "Safety Inspection" yet we were NEVER informed of that. Side note: I fail to see how a battery wouldn't be a part of the safety inspection. The man that we spoke to stated that he would sell us a battery for a discounted price. That price was higher than what Wal-Mart and Costco had batteries available for. This recent experience has left a bad taste. We were all set to make any future purchases from Sutherlin but we will be rethinking that now. More

Did all the research on the internet. When visiting the dealership, Bill Capelman was knowledgeable and when we sat down with numbers he made it a painless process, bringing me a fair deal the first time i dealership, Bill Capelman was knowledgeable and when we sat down with numbers he made it a painless process, bringing me a fair deal the first time instead of all the haggling that often takes place at a dealer. I appreciate and recommend him for that. I also can't say enough good things about Taylor Jackson. Paperwork (trade pay off and tag work) going through the dealership was a little slower than I expected, so Taylor became my "go to" guy for all the follow up. Taylor always responded within minutes of my emails, even on days he was not at work. I was very shocked to receive such great customer service. The people make the dealership, and Sutherlin better really appreciate Taylor and all he does to keep customers happy. More

As I was walking in Rudy was busy with another customer and was about to walk out the door to check on something, when he greeted me with a smile and stated "how are you and how can I help you? I was a bit and was about to walk out the door to check on something, when he greeted me with a smile and stated "how are you and how can I help you? I was a bit taken that he did not say, wait inside and someone will help you or let me finish up or anything like that, which would have been fine. I told him what I was there for, he jotted it down, told me he would take care of it also have them clean it up and how soon it would be ready and asked for the keys. I was not even in before I was out of there in less than 2 mins. He (Rudy) call me back to tell me that my car was ready within the time frame he told me it would be. The car looked great too. "Thats great service! Because everything was done within the time I was told it would be, I thought I could find my sales rep (Andre) to go over with me again some of the features of my vehicle. When I found him he was not with a customer but I could tell that he was busy. We spoke and then he ask me if he could help me with anything. I told him that I need some help programing in some features of my phone into the cars audio system. I told him "I can see that you're busy and its not that important". He put down his papers and ask me where's the car and proceeded to help me with my concerns. This is the same great customer service that I received from Mr. Taylor Jackson and the lady next to his office about some promo issues that I had not received. They both were so professional and nice to talk too! And took care of business BAM! right then. ( I was not expecting that) This is "Exceptionally" Great customer service, it would be hard to consider getting service or my next vehicle anywhere else. Thank you kc More

I've purchased two cars for Sutherlin Mall of Georgia over the last two years. I'm always impressed by the level of service I receive. I brought my 2012 Altima in yesterday for a oil change, etc and was over the last two years. I'm always impressed by the level of service I receive. I brought my 2012 Altima in yesterday for a oil change, etc and was warmly greeted by Rudy in the service department. Rudy promised my car would be ready by noon and he had it ready by 11:30am! Not only is the service work done on time, it's done correctly and they let me know of any future service needs that I may need in the coming months. I also really appreciate the sales staff not being pushy, but always willing to answer any questions I may have about a new model whether or not I'm buying that day. I think it's great that Scott (the GM), Doug and Taylor (sales managers) and team care about customer service and quality over just a quick slick deal. More

I have dealt with a lot of dealerships in my time and this is one great place to deal with for your vehicle experience. Seung Kim was superb, in everyway possible. He treated me with the utmost respect a this is one great place to deal with for your vehicle experience. Seung Kim was superb, in everyway possible. He treated me with the utmost respect and he even went the distance in making me feel that I wanted to buy a vehicle, which is always hard for me as I have had some bad experiences at other dealerships. I not only came away with a vehicle that I wanted, but also feeling for the first time that Mr. Kim played his part in making me feel at home and comfortable. he never once came across as pushy. I would recommend all my friends and family to Sutherlin Nissan. More

1) I purchased a new 2014 Nissan from Sutherlin on August 2. I traded in. We got the payoff, good for ten days. That means the payoff was to be in the hands of the lienholder for my trade-in no later than Au 2. I traded in. We got the payoff, good for ten days. That means the payoff was to be in the hands of the lienholder for my trade-in no later than August 12. Based on the fact they were going to pay the vehicle off I did not make a payment on a car that I had signed over to Sutherlin. On August 23rd I get a notice from my old lienholder that I was now delinquent because I had NOT made the payment and the car was still not PAID off. I was shocked. I called and emailed my salesperson. He said he'd check into it. Claims that the check was cut August 19. Interesting because I have been checking with the lienholder everyday and they still don't have the payment-26 days after I signed the title over. So now to avoid it being reflected in my credit report as delinquent I have to make the August and September payments on a car I no longer own. Unclear how long I'll have to make payments on a car I don't have, especially since Sutherlin has failed to put a stop payment and overnight what they should have done over 3 weeks ago, pay off the trade-in. 2) In addition the vehicle I purchased on August 2 still has no tags, I have no payment notices with account number, and the tags expire on Monday, a holiday. So I need to have all my paperwork to take to my county tax office before Friday. Otherwise the new vehicle I purchased can't be driven - temporary tags expire September 2. Sutherlin won't even comment on where my paperwork is so I can get my vehicle registered. I liked the salesperson I dealt with. I liked the service department when I had a brief experience with them a week after purchasing the car. I don't like the Sutherlin "powers that be" if the philosophy is ruining a customer's credit because they are short on funds. In that case maybe they need to shut their doors or sell the business. It also might not hurt if the owner quit letting his children drive the vehicles and then try to sell them as new because they were never titled. They were driven. They were used. Thus they are used. For those who have been hoping someone would do something, I am filing a formal complaint with the Attorney General regarding this matter. I will also be pursuing a refund of my payments while I have to continue to pay on the trade-in plus punitive damages at 3 to 5 times my payment amounts. Wish me luck. More

I went to Sutherlin to look at a Nissan Xterra that was advertised on Autotrader.com. When I arrived and test drove the vehicle, it did not have the features listed in the advertisement. I liked the colo advertised on Autotrader.com. When I arrived and test drove the vehicle, it did not have the features listed in the advertisement. I liked the color and the way it drove, and having had an Xterra that I was going to trade in I was happy with buying another one. I was told that they had a vehicle with all of the features advertised at the price that was advertised and that it would be brought to the dealership. Kenny Lamm was my salesperson, and he was very nice and friendly. The vehicle was expected to possibly take at least a day to arrive, but instead they were able to get it to Sutherlin the same day, which was great. So to speed up the process I completed the paperwork to purchase the vehicle. Upon arrival I was told that the vehicle did not have the Bluetooth hands-free system that was advertised, but it was agreed upon that the dealership would install this accessory for me in about a week. As expected, about a week later I received a call from Kenny to set up a time to have the Bluetooth system installed. The afternoon before the installation was to take place I received a call from a company called Car Stereo Plus to schedule the install. I was told then that this was not going to be a factory install and this would be an aftermarket system. I was very unhappy (and admittedly screaming and cussing) as I was not told this upfront. I spoke with Kenny after leaving a message for his supervisor (who did not return my call). I was told that it would not be possible to install a factory Bluetooth kit, as there is no such accessory. The vehicle brochures at the dealership are apparently incorrect. Now, I understand that Kenny makes a commission from my purchase, but for him to even bring that up in our phone call in relation to my satisfaction survey answers (this was a survey e-mailed to me by the dealership) really infuriated me. I could give two sh*ts if he gets his commission at this point. I then spoke with Car Stereo Plus again, and a gentleman named Lee gave me some information and was to be researching the best option for my vehicle. The day of my scheduled installation came and went without a return phone call, so now Sutherlin has cost me a days pay for no reason. I have now left several messages for "Lee" who is apparently too busy to speak with me each time I call. I would have still purchased the vehicle even if someone had been honest with me and told me that the Bluetooth was not an option. Telling a customer a lie is just unacceptable. Just as a side note, on my last Xterra I purchased more than $4000 in accessories through my local dealership after purchasing the vehicle. I have already made a list of items I will be purchasing for my new Xterra. This one little thing is going to cost this dealerships parts department a fair amount of money, because I certainly will not be purchasing anything else from Sutherlin Nissan. At this point I'm over it and don't want to waste any more time being upset about it. I am going to go to a local company and purchase a Bluetooth system for my vehicle. I only wish I had known this as I would have removed the aftermarket Bluetooth system from the vehicle I traded in so that I would not have to spend the money once again. Should the dealership decide to correct this I will update my review. I certainly am not wasting any more of my time calling them. UPDATE: On 8/20/2013 my payment for the installation of the accessory in question was refunded by the installer after Sutherlin Nissan contacted them to arrange payment. I will refrain from submitting any further reviews of the dealership. I appreciate that they took care of this issue. More

I decided I wanted a Nissa Rogue and I started on the internet. There were many SLs from which to choose so I did not feel as if I had to "settle". I filled out a form and was rewarded by a $25.00 gift internet. There were many SLs from which to choose so I did not feel as if I had to "settle". I filled out a form and was rewarded by a $25.00 gift card before there was any talk of "closing a deal". Mr Kim was extremely knowledge and helpful when I finally arrived at the dealership. I was doing footwork before I came back with my husband so again there was no immediate sale. Mr Kim, however was very friendly and courteous. When we returned several days later he was there for us, as well as the internet Manager, Taylor Jackson. The finance man Fred was as delightful with whom to work as Kim and Taylor. All in all it was a wonderful experience for us and I am thrilled to have my Rogue. More

My experience with Sutherlin Nissan was outstanding. The employees there were very kind and diligent in their work. My salesperson, Mr. Kim was very kind and he had a lot of knowledge about the cars at Niss employees there were very kind and diligent in their work. My salesperson, Mr. Kim was very kind and he had a lot of knowledge about the cars at Nissan. He was easy to talk to, and he made my purchase fast and easy. The finance manager was also easy to talk to, he gave me the lowest rate, and the whole staff was very nice and polite. I would recommend all my friends and relatives to this dealership. More

I bought my pre owned Murano here and love it! It was easy and hassle free and they gave me a great deal! I would recommend this dealership to everyone I know! easy and hassle free and they gave me a great deal! I would recommend this dealership to everyone I know! More