Premier Nissan Mall of Georgia

Regular 3500 mile service Regular 3500 mile check up. Sean Tigue was the service writer. I was promptly greeted and my car was serviced in a reasonable time. My 2013 rogue has Regular 3500 mile check up. Sean Tigue was the service writer. I was promptly greeted and my car was serviced in a reasonable time. My 2013 rogue has been a great car and with regular service from Sutherlin,I hope to keep this car on the road without any problems. More

WORST DEALERSHIP IN GA I wish I could leave zero stars rather than one. THIS WAS THE WORST BUYING EXPERIENCE IN LIFE. Bought a 2013 Nissan Altima saturday night, got out at I wish I could leave zero stars rather than one. THIS WAS THE WORST BUYING EXPERIENCE IN LIFE. Bought a 2013 Nissan Altima saturday night, got out at 10pm brought the car back sunday after noon around 5 because the car stopped moving in the middle of the street. For that reason is why me and my boyfriend brought the car back. Get the dealership the next day(mind you we live a hr & a half away) and they said he damaged an entire muffler from the front of the car to the back and it was rusted. How could someone possibly do that within the 12hrs we had the car?! Nissan had to audacity to say that it was our fault and we had to pay. Sat there for hours and still insisted on us paying. After going back and fourth with incompetant managers and sales people they agreed to fix only the front part of the car but still haven't fixed the real problem from coming in on the first place. They made us take the loaner car again and want us to drive BACK out there after being there 3 days in a row to pick our Nissan Altima up when it's ready. It just really has been the most stressful new car situation ever. How do you have a loaner car longer than you've had your actual car you purchased. We tried to return the car that same day and they said everything was Final Sale... We call the finance company and come to find out his information still isn't even in their system and they said of course we could of returned the car smh Horrible store.. A Nissan Corp. complaint with the CEO is filed on this dealership. More

To Smooth to Move I drive quite a bit so I look for price specials and coupons discounts for service work for my car. Now Sutherlin might not be the cheapest on all th I drive quite a bit so I look for price specials and coupons discounts for service work for my car. Now Sutherlin might not be the cheapest on all things to all people be they will match most anything advertise you bring in. And then they have promos that really help with anything that they have for sale, just ask "Mr Jackson or Rudy in the service dept." for what they are. But the many things that I have found is that Sutherlin can honor their pricing but ask them to match Sutherlin's customer service, follow-up, friendliness, very relaxing ambiance and knowledgeable service writers "Rudy" that tell you what they will do, then do it! They are to smooth to my move my service work anywhere else. More

lease document screw up Got a lease agreement for 15k but they wrote it up for 12k and now they refuse to change. Agreed it was my fault for not going over the reams of docum Got a lease agreement for 15k but they wrote it up for 12k and now they refuse to change. Agreed it was my fault for not going over the reams of documents before signing.but the sales guy knows what was decided but the the management is not allowing the change. More

worst experience of my life i come across Sutherlin Nissan mall of ga website and noticed a 2009 bmw- so i called about car and spoke with zack in the internet sales department h i come across Sutherlin Nissan mall of ga website and noticed a 2009 bmw- so i called about car and spoke with zack in the internet sales department he set me up with test drive asap! so i went in and was greeted by a rude receptionist. then i met my car salesman weis and we did the test drive. so i asked about tires on the car and he assured me that it had an 150 point inspection and that it was in tiptop shape. in the test drive I've noticed a crack in the windshield he advise me that the windshield would be replaced within an hour or so. i then go to pay for car (cash) 6000 over kbb!!! so i tell weis to have car detailed and gas put in tank and new windshield and i will pick up next day. so weis say he will call when car is ready. he never called. so i my called him and he said he would get back to me. so after five days with no car my wife got involved! and Brandon in the service department informs her he would have car ready asap. so we go pick up the car and front tire has a nail it and all tires had to be replaced (slick tires unsafe and dangerous) and had no windshield wipers, and no gas in the tank, not good detail! but they did have time to glue huge Sutherlin sticker on our car! More

On November 29, 2013 [Black Friday], my Husband, 4 year old son and I went to this dealership to purchase a new car. We specifically went on Black Friday because the special stated all new purchases would old son and I went to this dealership to purchase a new car. We specifically went on Black Friday because the special stated all new purchases would receive a 42' LED television. We gave the price we were comfortable paying monthly and was told a deal could not be met. We said ok and left. About an hour later my Husband received a call to come back and was told they could meet our price. While finishing paperwork my Husband inquired about the television and was told it would be an additional $25/month which was not stated in the advertisement. When I came home from work and my Husband explained this to me I immediately called the dealership. My call was rudely answered by the receptionist who transferred me before I could finish my sentence. I explained the situation to a Susan who stated I would receive a call back from Edwin. Edwin did not call. A few weeks later our first car note was due. We were told by the bank that Nissan pulled the application and to call them. Again I reached out to Susan who stated Edwin was handling something with our application and would give us a call back. On 1/23/14 [almost two months after having the car] Edwin called and stated he could not get us approved with a bank and we needed to bring the car back by 1/24/14 and would receive our down payment back. On 1/24/14 we were informed that our down payment would need to be mailed to us and we would receive it in a few weeks. WORSE FIRST CAR BUYING EXPERIENCE EVER. More

I had the pleasure of working with Curt on my first Nissan purchase! Excellent customer service and exceptional product knowledge. Finance Manager Edwin was also wonderful in explaining the benefits of Nissan purchase! Excellent customer service and exceptional product knowledge. Finance Manager Edwin was also wonderful in explaining the benefits of extended warranties and maintenance plans! Jamie the General sales manager was top notch and very professional. I would highly recommend Sutherlin Nissan! More

I am so glad I chose Sutherlin Nissan Mall of Georgia for my first new car experience. Fast, friendly, professional service. Everyone made the process enjoyable. I will definitely be back for any future purc my first new car experience. Fast, friendly, professional service. Everyone made the process enjoyable. I will definitely be back for any future purchases. More

I'll be back to buy any future vehicles! Great Customer Service, their friendliness, their overall experience, and professionalism. I most definitely will be back to Sutherlin Nissan Mall of Geor Customer Service, their friendliness, their overall experience, and professionalism. I most definitely will be back to Sutherlin Nissan Mall of Georgia. More

I recently purchased a new vehicle for the first time. I work in the customer service industry and can be a VERY picky customer. Everyone at Sutherlin was personable, friendly and above all else, exceptiona work in the customer service industry and can be a VERY picky customer. Everyone at Sutherlin was personable, friendly and above all else, exceptionally knowledgable. I would reccomend anyone purchasing a vehicle look into doing so with this store. More