Premier Nissan Mall of Georgia

HORRIBLE EXPERIENCE My husband came to this dealership to trade his car for a 2015 Titan that he wanted. They told him to sign his papers and the general manager would pu My husband came to this dealership to trade his car for a 2015 Titan that he wanted. They told him to sign his papers and the general manager would push his deal not to worry. 4 weeks later and we heard nothing from the finance company and haven't received anything regarding his trade in payoff. We drive to the dealer and they tell us they haven't submitted anything to the bank yet...another week later and we're still trying to find out what's going on. The trade in payment is past due and they are still giving a runaround. I will NEVER recommend this dealership to anyone! Worst car buying experience ever!!!! More

Ripoff Artists Bought a 2006 Nissan Frontier, private sale. It had only one remote. Called Sutherlin Nissan to get a price on a remote. Quoted $130 dollars for the r Bought a 2006 Nissan Frontier, private sale. It had only one remote. Called Sutherlin Nissan to get a price on a remote. Quoted $130 dollars for the remote itself with an additional $120 on top of that to program the remote....total $250!! Went to S&I Remotes online, got a brand new remote for $9.99 with free shipping and programming instructions. Just finished 'programming' the remote (so simple a trained money could perform the process). Works like a champ. Bottom line, instead of a Sutherlin Nissan $250 bill for a remote, the total bill was $9.99. Needless to say, ASTRONOMICAL markups at this dealership and I wouldn't take my vehicle there if it were the last Nissan dealership on the planet. More

The worst customer service in MetroAtlanta I don't recommend this place to anybody. They make so many promises first but find so many excuses later why they don't do service on time, they repla I don't recommend this place to anybody. They make so many promises first but find so many excuses later why they don't do service on time, they replacing or losing paperwork, they don't contact you for case updates etc. You have to deal with it on your own. Finally, when you get frustrated after losing so much time trying to deal with them they just offer you to find another place for repair. People, save your time and your nerves. Don't go to the Southerlin Nissan Mall of Georgia. More

WORST PLACE EVER DONT BUY FROM THESE PEOPLE This place has the worst customer service I have ever experienced. The receptionist and the sales manger were so rude to me and my wife last night. We This place has the worst customer service I have ever experienced. The receptionist and the sales manger were so rude to me and my wife last night. We had to come in last night to ask a simple question because we called 6 different times and nobody called us back. I told the receptionist last night that I wanted to speak to a manger and she looked at me like I was crazy. I told her why we were so upset and she just rolled her eyes at us. Right after that I had the sales manger come up to me and asked me if he could help I told him the problem we were having and I also told him that the receptionist was very rude and unprofessional. He told me not to talk like that and looked at me like I was crazy. In my business if would have said or acted like that I would have been fired on the spot. I have a friend that I talked to last week who says he saw a car at Nissan that he liked and was going to get it this weekend. I called him last night and told him not to buy from there I told him what happened and he said that he would take his business somewhere else. To sum it all up this place needs to get some real leaders and people who know how to treat customers. PISS POOR DEALERSHIP More

Bait and switch I found a 2013 Jeep Wrangler on their website that was in my price range. I emailed Zach on a Friday evening, and he told me the vehicle was still ava I found a 2013 Jeep Wrangler on their website that was in my price range. I emailed Zach on a Friday evening, and he told me the vehicle was still available, and asked what time I was coming in on Saturday. I cleaned out my trade Saturday morning, and had my title in hand when I showed up at 11:00, which is the time I had told him. The Jeep I had inquired about was sitting in the street, already detailed. A salesman approached us, and I told him I was there to see Zach about the red Jeep. Then he dropped the bomb. He told me they sold the Jeep that morning, to an EMPLOYEE! I asked to to see Zach, pretty much seeing nothing but red. Zach said he was sorry, that the Jeep was still in the computer, then tried to get me to look at the Jeep said employee traded in. Yea, I want his crappy Jeep with twice the miles, a different color, and stock wheels, 180 degrees from the one I was looking at. I walked out cause homey don't play that. If you want to deal with liars, then this is the place to go. Personally, I wouldn't buy a cup of water from these guys if I was on fire. More

Worst experience ever How do you give negative stars? We found a car online at the dealership and spoke to them on Friday night at 8:30 or so - just before closing. Arran How do you give negative stars? We found a car online at the dealership and spoke to them on Friday night at 8:30 or so - just before closing. Arranged to come out the next morning by 11:00 AM. Drove 45 minutes to get there to see the vehicle we wanted sitting on the street rather than in the lot. We were told they had just sold it to an employee that morning. An employee!! Worst customer service EVER! They offered to let us have a look at the vehicle the employee just traded in - same make and model - just older, more mileage and none of the additional features that were on the car they sold to him. That's the option they had for us? Seriously?? WORST experience at a dealership ever and a really, really shoddy way of doing business. More

Regular 3500 mile service Regular 3500 mile check up. Sean Tigue was the service writer. I was promptly greeted and my car was serviced in a reasonable time. My 2013 rogue has Regular 3500 mile check up. Sean Tigue was the service writer. I was promptly greeted and my car was serviced in a reasonable time. My 2013 rogue has been a great car and with regular service from Sutherlin,I hope to keep this car on the road without any problems. More

WORST DEALERSHIP IN GA I wish I could leave zero stars rather than one. THIS WAS THE WORST BUYING EXPERIENCE IN LIFE. Bought a 2013 Nissan Altima saturday night, got out at I wish I could leave zero stars rather than one. THIS WAS THE WORST BUYING EXPERIENCE IN LIFE. Bought a 2013 Nissan Altima saturday night, got out at 10pm brought the car back sunday after noon around 5 because the car stopped moving in the middle of the street. For that reason is why me and my boyfriend brought the car back. Get the dealership the next day(mind you we live a hr & a half away) and they said he damaged an entire muffler from the front of the car to the back and it was rusted. How could someone possibly do that within the 12hrs we had the car?! Nissan had to audacity to say that it was our fault and we had to pay. Sat there for hours and still insisted on us paying. After going back and fourth with incompetant managers and sales people they agreed to fix only the front part of the car but still haven't fixed the real problem from coming in on the first place. They made us take the loaner car again and want us to drive BACK out there after being there 3 days in a row to pick our Nissan Altima up when it's ready. It just really has been the most stressful new car situation ever. How do you have a loaner car longer than you've had your actual car you purchased. We tried to return the car that same day and they said everything was Final Sale... We call the finance company and come to find out his information still isn't even in their system and they said of course we could of returned the car smh Horrible store.. A Nissan Corp. complaint with the CEO is filed on this dealership. More

To Smooth to Move I drive quite a bit so I look for price specials and coupons discounts for service work for my car. Now Sutherlin might not be the cheapest on all th I drive quite a bit so I look for price specials and coupons discounts for service work for my car. Now Sutherlin might not be the cheapest on all things to all people be they will match most anything advertise you bring in. And then they have promos that really help with anything that they have for sale, just ask "Mr Jackson or Rudy in the service dept." for what they are. But the many things that I have found is that Sutherlin can honor their pricing but ask them to match Sutherlin's customer service, follow-up, friendliness, very relaxing ambiance and knowledgeable service writers "Rudy" that tell you what they will do, then do it! They are to smooth to my move my service work anywhere else. More

lease document screw up Got a lease agreement for 15k but they wrote it up for 12k and now they refuse to change. Agreed it was my fault for not going over the reams of docum Got a lease agreement for 15k but they wrote it up for 12k and now they refuse to change. Agreed it was my fault for not going over the reams of documents before signing.but the sales guy knows what was decided but the the management is not allowing the change. More