Premier Nissan Mall of Georgia

Deceptive. Rude. Insulting. Went to look at a vehicle we found online. Price on vehicle was $2200+ higher than advertised online. They fed us a typical load of crap then said the Went to look at a vehicle we found online. Price on vehicle was $2200+ higher than advertised online. They fed us a typical load of crap then said they would "give" us the drive out price shown on the vehicle (which would have been nearly $3500 over high end book value). They were extremely rude, insulting and lied to us on several occasions. We know the games these ____s play and went with it for a while but were so disgusted after them insulting us repeatedly, we walked. As we were leaving they told us if we didn't get it now, they would raise the price in spite and sure enough, they raised the online price $600 before we got home. How childish and unprofessional. I will never go there again and would not recommend them, even to someone I don't like. More

Terrible terrible I am trying to resolve the situation with the lease turn in!! They grounded the car two weeks after it was turned it-- called me few times to locate t I am trying to resolve the situation with the lease turn in!! They grounded the car two weeks after it was turned it-- called me few times to locate the keys-- and now I am being charged extra! Nobody seems to care to resolve this. Talked to numerous managers and the actual person who accepted the car!! Terrible! And still not resolved More

Extremely Rude, unprofessional and non-ethical The folks at Suterlin Nissan Mall of Georgia want to make money by misleading folks into signing contracts, behave very rudely with customers. When as The folks at Suterlin Nissan Mall of Georgia want to make money by misleading folks into signing contracts, behave very rudely with customers. When asked for a complaint book, they said there is none like that. But when I called up Nissan Customer Service, they said there is a complaint book at every dealer. More

Internet Sales Department The Internet Sales Department at Sutherlin Nissan is absolutely the worst I have ever worked with. I requested a drive out price for a new Nissan, an The Internet Sales Department at Sutherlin Nissan is absolutely the worst I have ever worked with. I requested a drive out price for a new Nissan, and I was provided a quote from an Internet sales person. As the sales process continued, the price of the vehicle mysteriously increased by $1,300 over what I was originally quoted. I have requested an explanation, and I have yet to receive one. I attempted to contact the Internet Sales Manager, but she has been non responsive not wanting to address the pricing discrepancy. In summary, this dealership employs bait-and-switch tactics. As such, I recommend any potential buyers beware of this dealership because they employ unscrupulous, deceptive, and dishonest sales tactics which appear to be acceptable to dealership management. Do yourself a favor and avoid this dealership. More

Worst experience of my adult life This dealership is by far the worst I have ever dealt with in my life. From the beginning I was pressured heavily to buy gap and warranty coverage tha This dealership is by far the worst I have ever dealt with in my life. From the beginning I was pressured heavily to buy gap and warranty coverage that I did not need or want. Then they only gave a half a tank of gas upon delivery. I was never able to register the vehicle in the state because they took to long to perform the paper work. I ended up having to trade the vehicle and 4 months later still trying to get my gap and warranty coverage refunded. I even filed a complaint with BBB but still nothing. Steer clear of this dealership. More

Awesome Seevice Our visit to Southerlin Nissan was very pleasant. Homero, was very professional and very knowledgeable. I would recommend this dealership to everyone. Our visit to Southerlin Nissan was very pleasant. Homero, was very professional and very knowledgeable. I would recommend this dealership to everyone. Our finance guy Andrey was like no other. Andrey, was patient and knew what he was talking about. He advice me not to worry and let him do the work, and that he did. Very Happy Customer. More

THIS WAS THE BEST DEALERSHIP WE HAVE EVER BEEN TO . You will not be disappointed with their prices. We came all the way from Acworth, Ga. & were VERY GLAD WE DID . You will not be disappointed with their prices. We came all the way from Acworth, Ga. & were VERY GLAD WE DID More

Best dealership experience ever Our experience with the sales, finance and service dept have been wonderful! Umer sales rep was very knowledgeable, professional and courteous. My hus Our experience with the sales, finance and service dept have been wonderful! Umer sales rep was very knowledgeable, professional and courteous. My husband and I never felt pressured. Once we decided on our car and features, the negotiations began. The final number agreed upon is the same number we signed on the contract. No hidden fees. The finance dept went over the warranty and maintenance plan thoroughly. The service dept assisted in clearing two minor scratches on our new vehicle as part of our agreement. Overall great experience! More

Honest, efficient, friendly service We found the used car we were looking for online through AutoTrader and contacted Sutherlin through their web site. I received a call from the intern We found the used car we were looking for online through AutoTrader and contacted Sutherlin through their web site. I received a call from the internet manager within 15 minutes and scheduled a test drive later in the day. We were promptly attended to when we arrived by our salesperson Cass Warner. The experience working with Cass was very professional and comfortable. Nobody was pressuring us and constantly trying to "close us". The purchase process was also very efficient and pleasant. From test drive to purchase, we were in and out in less than 2 hours. More

Wonderful Service!!!! I went to have my car serviced and my tires changed on my nissan pathfinder, your service rep was awesome.com. He made my extended time there waiting I went to have my car serviced and my tires changed on my nissan pathfinder, your service rep was awesome.com. He made my extended time there waiting worth the while. He was very kind, and pursued making sure that me and my family was good. I also like that he went above and beyond. I am glad that I made the choice of purchasing a Nissan. I recommend this dealership to everyone! Thanks! More