Premier Nissan Mall of Georgia

Terrible terrible I am trying to resolve the situation with the lease turn in!! They grounded the car two weeks after it was turned it-- called me few times to locate t I am trying to resolve the situation with the lease turn in!! They grounded the car two weeks after it was turned it-- called me few times to locate the keys-- and now I am being charged extra! Nobody seems to care to resolve this. Talked to numerous managers and the actual person who accepted the car!! Terrible! And still not resolved More

Extremely Rude, unprofessional and non-ethical The folks at Suterlin Nissan Mall of Georgia want to make money by misleading folks into signing contracts, behave very rudely with customers. When as The folks at Suterlin Nissan Mall of Georgia want to make money by misleading folks into signing contracts, behave very rudely with customers. When asked for a complaint book, they said there is none like that. But when I called up Nissan Customer Service, they said there is a complaint book at every dealer. More

Internet Sales Department The Internet Sales Department at Sutherlin Nissan is absolutely the worst I have ever worked with. I requested a drive out price for a new Nissan, an The Internet Sales Department at Sutherlin Nissan is absolutely the worst I have ever worked with. I requested a drive out price for a new Nissan, and I was provided a quote from an Internet sales person. As the sales process continued, the price of the vehicle mysteriously increased by $1,300 over what I was originally quoted. I have requested an explanation, and I have yet to receive one. I attempted to contact the Internet Sales Manager, but she has been non responsive not wanting to address the pricing discrepancy. In summary, this dealership employs bait-and-switch tactics. As such, I recommend any potential buyers beware of this dealership because they employ unscrupulous, deceptive, and dishonest sales tactics which appear to be acceptable to dealership management. Do yourself a favor and avoid this dealership. More

Worst experience of my adult life This dealership is by far the worst I have ever dealt with in my life. From the beginning I was pressured heavily to buy gap and warranty coverage tha This dealership is by far the worst I have ever dealt with in my life. From the beginning I was pressured heavily to buy gap and warranty coverage that I did not need or want. Then they only gave a half a tank of gas upon delivery. I was never able to register the vehicle in the state because they took to long to perform the paper work. I ended up having to trade the vehicle and 4 months later still trying to get my gap and warranty coverage refunded. I even filed a complaint with BBB but still nothing. Steer clear of this dealership. More

Awesome Seevice Our visit to Southerlin Nissan was very pleasant. Homero, was very professional and very knowledgeable. I would recommend this dealership to everyone. Our visit to Southerlin Nissan was very pleasant. Homero, was very professional and very knowledgeable. I would recommend this dealership to everyone. Our finance guy Andrey was like no other. Andrey, was patient and knew what he was talking about. He advice me not to worry and let him do the work, and that he did. Very Happy Customer. More

THIS WAS THE BEST DEALERSHIP WE HAVE EVER BEEN TO . You will not be disappointed with their prices. We came all the way from Acworth, Ga. & were VERY GLAD WE DID . You will not be disappointed with their prices. We came all the way from Acworth, Ga. & were VERY GLAD WE DID More

Best dealership experience ever Our experience with the sales, finance and service dept have been wonderful! Umer sales rep was very knowledgeable, professional and courteous. My hus Our experience with the sales, finance and service dept have been wonderful! Umer sales rep was very knowledgeable, professional and courteous. My husband and I never felt pressured. Once we decided on our car and features, the negotiations began. The final number agreed upon is the same number we signed on the contract. No hidden fees. The finance dept went over the warranty and maintenance plan thoroughly. The service dept assisted in clearing two minor scratches on our new vehicle as part of our agreement. Overall great experience! More

Honest, efficient, friendly service We found the used car we were looking for online through AutoTrader and contacted Sutherlin through their web site. I received a call from the intern We found the used car we were looking for online through AutoTrader and contacted Sutherlin through their web site. I received a call from the internet manager within 15 minutes and scheduled a test drive later in the day. We were promptly attended to when we arrived by our salesperson Cass Warner. The experience working with Cass was very professional and comfortable. Nobody was pressuring us and constantly trying to "close us". The purchase process was also very efficient and pleasant. From test drive to purchase, we were in and out in less than 2 hours. More

Wonderful Service!!!! I went to have my car serviced and my tires changed on my nissan pathfinder, your service rep was awesome.com. He made my extended time there waiting I went to have my car serviced and my tires changed on my nissan pathfinder, your service rep was awesome.com. He made my extended time there waiting worth the while. He was very kind, and pursued making sure that me and my family was good. I also like that he went above and beyond. I am glad that I made the choice of purchasing a Nissan. I recommend this dealership to everyone! Thanks! More

Shady My salesman was young and new, but very polite. After the test drive, I met with someone in financing. He never even made eye contact with me. He "fis My salesman was young and new, but very polite. After the test drive, I met with someone in financing. He never even made eye contact with me. He "fist-pumped" my husband and addressed him as if he was buying the car, not me. He couldn't fathom that I have my own job and make my own financial decisions. I clearly stated my terms because I was preapproved for a low finance rate by my bank (I have great credit). His inital offer was an insulting $499/month for a $25,000 Rogue. I told him that I could buy a BWM for those terms. He quicky became offended and attempted to guilt/manipulate me into purchasing a car I was unsure of buying. I stood up and told him I was done with this conversation and was leaving. Immediately, he began to negotiate. It was too late! I walked out. Rude and dishonest don't adequately describe this finance guy. Insolent, belligerant and sleazy are more accurate terms. The worst part was that the young salesman is sufferring from the tutelage of these types of corrupt practices. More