Premier Nissan Mall of Georgia

ZERO CUSTOMER SERVICE I was looking for a specific vehicle and this delearship was 1 of 2 delearships within driving distance from my residence in Louisiana. I've bought ve I was looking for a specific vehicle and this delearship was 1 of 2 delearships within driving distance from my residence in Louisiana. I've bought vehicles out of state before and have never had an issue doing the negotiations over the phone. When the other delearship changed their advertised price on me, i called sutherlin to confirm the price. Once that was complete I let them know I would be flying to ATL to pick up the vehicle. I asked over 5 times and left multiple messages for the finance department to call me to discuss financing. I wanted to get this done before I arrived so that I could pick up the vehicle and go. No one ever returned my calls or emails. Upon arriving at the dealership the Manager informed me that the car was not actually the advertised price because I NEEDED to pay for standard items like "tint" and paint protection and other items that should be included in the advertised price. I informed him that I would not be paying for those items and he said the tint comes on the vehicle so I have to pay for it or he would remove it. The tint cost $299. It would cost him more in labor to remove it (even though their advertisement said "tinted windows" therefore it should have been included in the advertised price). I told him he was being ridiculous but go ahead and remove it. After informing him that one of his sales associates confirmed the price with me and that there wouldn't be any other hidden costs, like the other dealership tried to pull on me, he eventually honored the price I was given. What a scum. And he wasted nearly an hour of my time. Then I waited over an hour for the finance guy who ended up being a joke. Had I known about the special rates and rebates and how the whole thing worked, when I left 5 voicemails and sent multiple emails the day before, I probably would not have gone all the way to ATL to pick up that vehicle. But they didn't care. It was obvious at that point that customer service was NOT what they cared about. One of the other things I asked specifically about before my flight was what kind of payments they took for a downpayment. It wasnt until i was there for 3 hours that he informed me i would need a certified or cashiers check. Gee...wouldnt it have been nice to know this the day before when I left 5 messages and sent multiple emails. Again, complete disregard for anyone else. They did not care about making any part of this experience good for me. Just make the sale and move on. Good thing I was able to find a bank nearby that was able to get me a cashiers check. A few days after I arrived home I tried to register my vehicle. Turns out, i didnt have all the paperwork and OF COURSE they didnt explain to me how this process works. It took 2 days of leaving messages for someone to call me back and explain it to me. Turns out they had to hold my cashier's check for 10 days before processing my paperwork. Why? What is the point of a cashiers check? its the same as cash. Then she explained to me that after that they would send me the remainder of the paperwork. Whats wrong with these people ? If I didnt return phone calls or emails at my job I wouldnt have a job. Sad. Sad that we live in a world where customer service doesnt matter because they hold the upper hand. Sad. Customer service should always matter. The finance guy answered his phone at one point and made a comment to the guy on the other end " oh i'm having the type of day you had yesterday". It was clear he was talking about me and how it had been a difficultprocess. All of which could have been avoided had someone RETURNED ONE OF MY 5 VOICEMAILS OR EMAILS. Horrible experience. Buying a car should be enjoyable. Thank god I'll never have to deal with any of these people again. All scum. More

Made everything right I bought a 2017 rogue with premium package that should have had automatic front collision. there were issues with my purchase but the owner Mr. Suthe I bought a 2017 rogue with premium package that should have had automatic front collision. there were issues with my purchase but the owner Mr. Sutherlin and Zack took care of the issue. Thank you More

Damaging new cars I bought a 2016 Nissan rogue back in november. Friday, I took my car in for them to fix the front suspension (a newsletter was sent out for all Nissan I bought a 2016 Nissan rogue back in november. Friday, I took my car in for them to fix the front suspension (a newsletter was sent out for all Nissan rogues and the front suspension.) I picked up my car on Saturday and went to work. I got off of work, and barely made it home! My wheel wouldn't turn. My brakes weren't working! I was scared that I would be stranded on the road or worse, get in a wreck. I barely pulled my car into the driveway! Today, Sunday, I called Nissan telling them what had happened and demanded a rental car until my car could be fixed. Not only did charlie, the manager, not help me with my situation at all, but he was extremely rude to me and my mother as well. Don't ever go to nissan!!!!! Not the one at mall of Georgia. More

Customer NO SERVICE - took almost 2 weeks to finish service on my car and then they wouldn't endorse my insurance claim check after I had already paid for the service in - took almost 2 weeks to finish service on my car and then they wouldn't endorse my insurance claim check after I had already paid for the service in full. Jennifer, the owner's assistant said that she was the person in charge and all she would do is QUOTE POLICY even after she stated that Sutherlin Nissan made an error to their policy when I made my payment in full instead of just charging me for my deductible amount. Their ERROR, and they couldn't even break from THEIR POLICY. I'm waiting another week for the insurance company to reissue the check just in my name. This should have been a simple fix. But since I had to constantly call back to move forward with every step in the car repair process, I guess this is what I should have expected. Save yourself the hassle - drive a few more miles for ANOTHER NISSAN DEALER! This one is HORRIBLE! More

Jeff is awesome! The Short Version: Internet Jeff (Loftis) is awesome, customer service focused, and a pleasant change from the other car salesmen I've met. The The Short Version: Internet Jeff (Loftis) is awesome, customer service focused, and a pleasant change from the other car salesmen I've met. The long version: My husband and I were in the market for a new car for him and settled on the 2009 Kia Sportage for a variety of reasons. Jeff Loftis (Internet Jeff, he told me to call him) called immediately after I put in an inquiry on the website and was very understanding when I asked to communicate via text, we arranged the entire process over text and emails! There was a hiccup with financing and I moved on, but on our behalf Jeff kept working to get the numbers right so we could get the car my husband wanted. He texted today to let us know and were there less than 30 minutes signing papers since we did it all online. Jeff is very friendly and customer service driven: I would recommend him to anyone looking for a car in the Atlanta area! More

STAY AWAY! As I began the process of buying my first car, I had heard all of the horror stories of others buying cars and how painful it was. I thought things wo As I began the process of buying my first car, I had heard all of the horror stories of others buying cars and how painful it was. I thought things would be different for me - how stupid! My experience at Sutherlin Nissan started out innocently enough. I met with my salesman, Diego, and he seemed genuinely interested in getting me a good deal. I should have started ringing the alarm bells when I was getting push-back when asking for details on price, fees, etc. All Diego was worried about was giving me a reasonable monthly payment, (SLIMY SALES TACTIC) instead of laying out the actual costs of the cars. I was shocked at how caught off guard Diego was at some of my questions and how wishy-washy he was in giving me a firm price. Ultimately, we agreed to a price and then came the fun part - Curt in the finance department. I've seen others post about Curt on this message board, and shame on me for not reading this and going in more prepared. As others said, Curt seemed genuinely UN-interested in the financing/paperwork process. Here I am making a large financial commitment, and he looked like he would rather be anywhere else than with me. First, he asked me for gap insurance, which I refused because I know I can get a better price with my own auto insurance provider, and he looked at me like I was stupid. As we started going through paperwork, he got frustrated when I asked for more details on my loan and the purchase price. How discussing in detail the structure of the loan is not a standard part of the negotiations is beyond me. Surely this isn't standard practice at other auto dealers? After I prodded him for more details on the loan, I discovered that they had stuck me with a 6-year loan (I asked for a 5-year loan at the highest) and a lower down payment than I had agreed to with Diego Again, this seemed very slimy to me, as this just means more of a cut on interest for the dealership. After we hurriedly got through the paperwork and I got Curt to change the financing structure to what I had agreed to with Diego, I left the dealership with my car. After reviewing the paperwork the following day, I discovered that a fee of $1,500 had been slipped into the purchase price in addition to the price I had agreed to with Diego. I share in the blame here, as I should have been pushing back more on Curt and Diego, but the environment he promoted was very anti-consumer and I can see now that it was all a part of Sutherlin Nissan's game. I will not be returning to Sutherlin Nissan and will be strongly discouraging anyone I know from going here to purchase a car. More

Sales Manager - Shelton Thacker LIED to me! I went into the Sutherlin Nissan Dealer at the Mall of Georgia to look at their used Trucks for sale and found a Ford F-150 that I was interested in. I went into the Sutherlin Nissan Dealer at the Mall of Georgia to look at their used Trucks for sale and found a Ford F-150 that I was interested in. I started working with Sales Consultant, Ryan Mitchell who showed me the Truck. I thought the Truck was priced a little high based on other Trucks I had looked at previously and inquired about what their "Bottom Price" was for the Truck. Ryan went to get the Sales Manager, Shelton Thacker. Shelton seemed reluctant to state a price until I started to leave the dealership. He then gave me a price that peaked my interest. Being that it was dark outside, I told Shelton that I would come back earlier the next day to take a closer look at the Truck in the daylight. I took a half a day off work the following day to ensure I had enough time to make it to the dealership before dark. If the truck looked as good in the daylight as it did at night, I had full intentions on buying it that day. When I arrived at the dealership, I found Shelton Thacker to let him know I was back to take a closer look at the Truck. Much to my disappointment, Shelton admitted to me that he lied about the price of the truck in order to get me to come back to the dealership and had no intentions of honoring the price he quoted me the night before! Needless to say that I was furious and felt violated being that not only did he waste my time, but also cost me a half a day of work! Never in my life have I had a worse customer service experience from any company!! More

Bad Experience Right from the beginning the salesperson Ryan never had a smile. 2 visits and never a smile on his face. Anyways the manager Charlie was no good eithe Right from the beginning the salesperson Ryan never had a smile. 2 visits and never a smile on his face. Anyways the manager Charlie was no good either. Ryan knew nothing about the process. Just kept asking questions, filling paperwork and running around leaving us hanging. Said something different then the manager says something different. Before getting on the negotiations I made it very clear I will finance with my credit union since they are giving me an excellent interest rate of 1.73. Charlie said we will match it. When the time comes to sign he says our interest rate will be a minimum of 2.99 and if you don't finance with us then your price will be higher. I walked out from there. went 1 mile to ALM Mall of Georgia and completed my purchase with a very professional sales person named Chris. More

Check your new cars paint closely for flaws before signing ..First, I purchased a new Altima last year and the first thing I noticed was I was never credited with my One-to-One credit of $500 that was in my ac ..First, I purchased a new Altima last year and the first thing I noticed was I was never credited with my One-to-One credit of $500 that was in my account. This was the third new car in less than 10 years + I bought a few used cars here as well without a problem. When I questioned they said " it was worked into the deal" but they could not show me exactly where it was applied and I lost the $500.....Second, I did not go over the car closely before buying it and there were at least 5 paint imperfections such as dirt particles, small fibers and bubbles that were baked into the paint as it dried that I noticed after waxing it the first time. They offered to "buff them out" instead of replacing the car because buffing would only accentuate the problem and I did not want to go down the route when I go to sell it with buff marks that make it look like it was in an accident and the defects would look like it was repainted. So I traded it in and it cost me over $5000 + $500 one to one rewards that I never got........and traveled only 1435 miles. Both Nissan and Sutherlin could have done a better job with building the car and then backing the car. A $26000. + car with paint that looked like it was painted in my neighbors garage was not acceptable to this car guy. More

Liars Called to buy a Nissan Versace as advertised on T.V. for my daughter going to college. After the recession our credit had taken a hit like most peopl Called to buy a Nissan Versace as advertised on T.V. for my daughter going to college. After the recession our credit had taken a hit like most people. The ad said no credit check and with $500.00 down and confirmed employment WOULD be approved. We had over the required amount and were not concerned based on FALSE advertising. DECLINED. What happened to honesty and morals? Just curious, has anyone else had this experience with this dealership? Everything turned out for the best in the end, we bought a new Ford Focus which was much nicer than the Nissan. Thanks for not taking us Southern, we are much happier with the 5 star crash impact rating of the Ford than the 4 star of the much smaller pieces of crap that you attempt to pass off as a car. Glad our daughter c is driving a safer car. More