Premier Kia of Kenner

Four months later after telling me, I had to register my new cars which yes I bought two in Texas. They screwed up the registration, then come to find out. I could’ve actually had them registered here and b new cars which yes I bought two in Texas. They screwed up the registration, then come to find out. I could’ve actually had them registered here and been done with it however, I was never informed that I was told that I had to Redo my paperwork with my old address on it because of tax credit was never told what they actually were trying to do. On top of the sensors didn’t work. The windshield had a huge crack that went across the passenger side. There was a recall that was there when I bought the car they never checked. They didn’t clean the car I had to take it in for service which they fought me on and nobody seems to have the same information so you talk to one person and they’ll tell you something or they’ll say I don’t know , talk to somebody else and they give you different story so we’ve had to start every conversation every text every situation now four months later now they’re lying saying they were going to do what they said they were gonna do calling me a liar and saying that according to the GM in the video I have I didn’t Respond or his story is that they want an extra $1650 to register the cars in Louisiana, which is where they should be because this is where I live and I moved from Texas. I now have my Louisiana license but according to the tax office, they could’ve done the registration . They just chose not to and they chose not to disclose that needed to be done. I’ve asked my lender from the trade-in did not match the payoff amount that was on my contract. Still it was over. No payment has been given to me four months. I’ve had to temporary two vehicles bought from them because they haven’t done what they said they were gonna do and when they finally ordered some parts Already mirrors something messed up with the wiring harness that was messed up still and they filed all of that against my extended warranty and then $100 for the deductible. These were issues that are not part of my contract with the warranty company but again I have all of my documentation and unfortunately what should’ve been one of the greatest days , one of the blessings has turned into an extreme nightmare that they have chosen to do also knowing that I had major surgery one month after about two months eight weeks and I still don’t have a windshield and I have to pull all of my phone records to show the GM did not call me over and over and over Also proof that we went in on Saturday he was out of town. I was told by Receptionist that they were not taking payments. There was no paperwork and they weren’t sure what was ordered for my car after four months of people lying to me. I want proof that they’re doing or going to do what they say they’re going to do and for some reason this Dealership Seems to get away with no accountability and that’s unfortunate. I’m hoping this review and sharing this information with this many people will help others to never have to go through this horrific experience. They sold my car that I traded in not even a week after and I still have two cars no registration and we’re being pulled over because we still have temporary tags , so unfortunately now I have to go legal routes just to get this resolved and none of this is acceptable again this was supposed to be a blessing. I wish I never would’ve gone there four months ago. More

I purchased a used 2011 Altima vehicle. The asking price was $6000. The sales person went into an office with locked doors and was there about 33 minutes. He came out with a contract for me The asking price was $6000. The sales person went into an office with locked doors and was there about 33 minutes. He came out with a contract for me to sign. He claimed the car was in great shape and had been checked by the service staff. When I looked at the paperwork, almost $3,995 had been added. He claimed that was dealer fees and charges for a service contract for 1200 miles for the motor and transmission, taxes and things like that. I refused that amount and wouldn’t sign it. He went back into the locked room and said it would be $6,000 and regular dealer fees. Again he assured me that the car had been thoroughly checked out and there were no deficiencies. This time the paperwork said, “As Is”. He said it was because I refused the warranty. My son came to sign the papers and we went to the bank to get the money. The next day my daughter-in-love was taking my son to the airport at 4:30 in the morning so that he could fly out to get to work. She said on the way back the car was making a loud noise, pulling to the left, and the steering wheel was shaking. Today we went to register the car. The lady at the DMV told us we needed the title. No one called to tell us that they had received the title yesterday. I was given a number to call Premiere Nissan. The clerk said that at 3:27 pm the Notary had left for the day. She acknowledged that they received the paperwork yesterday, yet no one called to tell us to pick it up. My son has to fly out to get back to work at 5:30 am tomorrow. She said we’d have to get a Power of Attorney in order for me to sign for the title. Here’s the worse part, the notary does not get to work until after 10 am tomorrow. The temporary tag has an expiration date of 10/14/24 but the DMV worker told us that we will accumulate late fees of $137 per day for every day past 9/21/24 because the paperwork is only good until 9/21/24 because of the weekend. Why should we have to incur these penalties when they could have called us as soon as they received the title? THE DMV worker also told us that the car was NOT in my son’s name! This car has been insured, worked on, and my son told his son about the surprise gift. Now we’ve got to come up with another $1,700. If you know what’s good for you, don’t buy used cars from Premiere Kia or Premiere Nissan. The customer does not matter to them once they get your money!!! I’m so disappointed and hurt because this was to be my grandson’s first car. He is away at college and just found out that his MawMaw had bought him a car. This is heart breaking for me and I am sorely disappointed in my salesman, Luis. More

The salesmen are very DECEITFUL AND DISHHONEST, they lie, lie, lie and give you the cold shoulder once you DO BUSINESS WITH THEM! THEY PRETENDED THEY DIDN'T KNOW ME AT ALL ONCE I HAD THE 2016 JEEP TOWED TO T lie, lie and give you the cold shoulder once you DO BUSINESS WITH THEM! THEY PRETENDED THEY DIDN'T KNOW ME AT ALL ONCE I HAD THE 2016 JEEP TOWED TO THE SHOP. CURWIN IN SERVICE ALWAYS LIE'S ABOUT HAVING THE PART ON ONEDAY AND NOT THE NEXT, HE ALSO MADE A DISGUTING AND RUDE COMMENT THAT MY CAR ISN'T TOP PRORITY, I MEAN WHAT TYPE OF PEOPLE JUST LIE, LIE, LIE AND GIVE YOU THE RUN AROUND. WHEN I WENT TO SPEAK WITH THE GENERAL MANAGER A SALESMAN WAS IMPERSONATING THE (GM). I wish I could give a middle finger star, because I've been (screwed) over and taken advance of, most likely because I went without my male companion. And I am a female. And still till this day that rumor has been proven. More

Misleading practices. brought the car in to be serviced (waited since Feb for a part to come in and was never called when it actually arrived). While the car was in for se brought the car in to be serviced (waited since Feb for a part to come in and was never called when it actually arrived). While the car was in for service, was contacted by sales staff saying that they wanted to make me an offer on my car to trade our 2022 car for a 2024 model. Was told the trade would be $26,000. Was contacted by a second salesperson (the same one who sold us the first car two years ago) and was told that the trade would now be $24000. The price listed on the new car is $30000. The new car won't be delivered to the dealership until late August. Go to the dealership to work it a deal and put a deposit down on the car, only to be shown numbers that the trade will be $22000 (and they added the "tax savings for trading the 2022 in at $2000), thus making my trade $24000 (manipulating numbers). Lastly, they added $3000 "market adjustment" to the price of the vehicle and told me it wasn't optional. When you look at their website at their "click here for today's market price", there is NO additional market adjustment listed of any amount. When I told them I wasn't paying that, was told that they could "reduce it some", but now I'm frustrated and completely done. I didn't pay a "market adjustment" two years ago and I'm sure not paying one now. There's a reason why people hate the car buying process, and these folks are a prime example. Don't fall for these scams that add thousands of dollars to your deal, they'll try their best to hide and deceive to add to their bottom line. Vito and Roman were the people I dealt with. More

Premier Kia service handled adversity with a strong team approach to get everything resolved. There are situations in life where everybody involved is strapped with adversity. In those situations, I try approach to get everything resolved. There are situations in life where everybody involved is strapped with adversity. In those situations, I try to be a person on the team that facilitates everyone at least getting back to their normal prior to the adverse event. I appreciate when other people involved think the same way. This is what happened with my Kia recently. I brought my Kia Sorento in to have the sunroof fixed under warranty. The parts coming from South Korea was going to result in a delay on starting the job. Larry at Premier Kia worked with me to keep me using my car and then bring the car in later when I would have use of another vehicle from a friend. Larry gave me his cell phone number, and we coordinated the plan. Parts came in and I was expecting my car the next day. Problem is…a group of xxxxx broke into the dealership and cut the catalytic converters off 17 vehicles, mine being one of them. Larry immediately explained to me what happened and arranged a rental car for me with Enterprise close to my work. Kia covered the cost of the rental car for the entire duration it took for new catalytic converters to arrive from South Korea and be installed. I received my car today, and I am pleased to say I am enjoying all repairs done to satisfaction. Nobody could prevent the thuggery and thievery that put 17 people out of their cars extra long and added 17 work orders onto an already busy service department. However, I am happy I was well taken care of, and I am thrilled to have my beautiful passion red Kia Sorento back in my hands. More

LIES LIES and more LIES! !! This place lies to you at first and says they'll take good care of you and then they completely ignore you! Garbage staff and garbage facility equa !! This place lies to you at first and says they'll take good care of you and then they completely ignore you! Garbage staff and garbage facility equal up to a manufacturer denying repairs and closing the case right away so you can't fight it. The engines crap out before 100k miles and then they blame you for neglect but I have proof of 4 oil changes done per year. Tech guy Larry, verbally told me "I'm sorry I promise I'm paying attention to you, but I'm failing these test I gotta take." No wonder you guys suck! His solution to my problem, I can get a refurbished engine for about $6,000. $12,000 if you want new. And what? Deal with your service center again? No thank you. I've owned 4 KIA's and I will never purchase another EVER AGAIN! Do not trust KIA Corporation and definitely 100% do NOT TRUST Premier KIA of Kenner!!! More