Premier Kia Of Branford - Service Center

Pleasantly Satisfied The Service Department is Excellent! Going in for service of my 2012 Kia Sedona is always a pleasant experience! So far, I've enjoyed going in for The Service Department is Excellent! Going in for service of my 2012 Kia Sedona is always a pleasant experience! So far, I've enjoyed going in for service! More

Fast, effcient and an excellent job overall When I moved to New Haven, CT from Toronto, Canada I always thought about my car in regards to the experience I'd have to deal with in case I needed s When I moved to New Haven, CT from Toronto, Canada I always thought about my car in regards to the experience I'd have to deal with in case I needed servicing done. I'm glad to say that the Premier Kia of Branford surpassed my expectations. More

Happy 👍 Coming up from Westchester N.Y. I was thankful to get an early appointment 😊. I would also like to thank Coming up from Westchester N.Y. I was thankful to get an early appointment 😊. I would also like to thank Lindsey Stamp for her professionalism . She takes her job seriously with a smile , but still manages to understand & help if she can. She took the time to answer a few questions & made my wait that much more enjoyable "Happy Customer". More

Professionalism Everyone was very professional, especially sales and service personnel. Everyone was very courteous, friendly and attentive. Water, coffee,and snacks Everyone was very professional, especially sales and service personnel. Everyone was very courteous, friendly and attentive. Water, coffee,and snacks were provided by the friendly, smiling and attentive staff. Made one feel right at home. More

Would never buy a used car from here again Bought a used car had check engine light the day I brought it home they won't fix it unless I pay. Obviously they are just clearing codes and selling Bought a used car had check engine light the day I brought it home they won't fix it unless I pay. Obviously they are just clearing codes and selling off the cars without fixing them and won't stand by and fix it when they should. I will never go back here again. Also the key for the lugs is missing from the car. Stay away More

Horrible, Disgusting Terrible Service Don't ever get your car serviced there or buy a car from them. They will not take ownership for their mistakes. They will treat you like complete cra Don't ever get your car serviced there or buy a car from them. They will not take ownership for their mistakes. They will treat you like complete crap and not even care. The service department manager is awful and so rude. They did a simple routine oil change on my car and while driving down the highway my car lost all its oil because their "extensively trained mechanic" didn't remove the old gasket from the old oil filter. I had to have my car towed and got a bill from a mechanic I trust for $70. When I called KIA they accused me of lying and I brought them the bill and the report from the other shop. They refused to reimburse me the $70 and completely disrespected me. They should be disgusted with how they treated me. I will never ever buy another KIA because of how they treated me. Completely disgusted. More

Awesome customer service!!!!!!!!!!!!!!!!!!!!!! During last nights freakish weather snow, sleet and rain I pulled into my driveway after work and herd a HISSING noise coming from my tire. I quickly During last nights freakish weather snow, sleet and rain I pulled into my driveway after work and herd a HISSING noise coming from my tire. I quickly called KIA and spoke to Lindsey Stamp who said "oh no its hissing". It was 4:30 and they close at 5. Lindsey said come right now and we can get that patched for you cause it will be flat by morning. I got there 10 minutes later, Lindsey, Christina Hendricks (she didn't have a card so I do not know her last name) and Greg McLaughlin greeted me so nicely and said we will get that taken care of for you. So Dave the mechanic looked at the nail in my tire and said we can't patch that you need a new one. Greg and Lindsey said no problem we prepared for this news and quickly sprang into action and retrieved a new tire for Dave to put on. Shout out also to Dave who also did an unexpected oil change while I was there.Not only did they all stay late, they pro-rated the bill because it fell under warranty and all of them could not have been any nicer and so accommodating to my emergency. It saved me a whole lot of headache in the morning. Thank you Thank you Thank you!!!!!!!!!!!!!!! More

Hungary for $$$ I bought two vehicles from this dealership within the same year. A 2011 Kia Soul and a 2013 Kia Sportage. The outside shell of the key transmitter o I bought two vehicles from this dealership within the same year. A 2011 Kia Soul and a 2013 Kia Sportage. The outside shell of the key transmitter of the 2011 Kia Soul was badly worn but still working properly. I wanted to have it replaced. I called the service department and was given an outrageous price. I bought a FACTORY ORIGINAL key transmitter from Amazon. I called premier Kia service department in regard to have this new transmitter re-programed and key swapped. I was informed that I must purchase this transmitter from them at this outrageous price. I then e-mailed Mr. Alvine. He stated to me: "Due ti insurance regulations (since it has to do with a key) Keys are a sensitive thing, we need to follow key protocol, etc... I was willing to pay any labor costs for this service. He said no... Just today I had this new original kia soul transmitter re-programed and key swapped at a respectable Kia dealership (Gates Auto Group). They has absolutely no problem performing this procedure and I never bought a vehicle from them. They charged me $54.50 labor. Shame on you Premier Kia after buying two vehicles fro you... I plan on buying a 2017 Kia Soul AWD and Gates Auto Group is the place to shop More

Best Service EVER one of the best service experiences I've ever encountered. would recommend this center to all the folks that I know, even to the ones that I don't kno one of the best service experiences I've ever encountered. would recommend this center to all the folks that I know, even to the ones that I don't know. More