Premier Kia Of Branford - Service Center

Usually excellent - this visit okay. Heres why: I brought my KIA Sorento in for a recall notice on December 4, 2019. The gentleman at the front desk was very pleasant to deal with. I do have to co I brought my KIA Sorento in for a recall notice on December 4, 2019. The gentleman at the front desk was very pleasant to deal with. I do have to comment that driving on I-95 on the way home was less than ideal. There was this thumping noise as I picked up speed. I notices that the hood was bouncing up and down. The technician that worked on the car did not close the hood of my SUV all the way. This is very hazardous, therefore I cannot give a high quality rating on the recall work performed. More

Great Experience Online Service appointment , very easy to make. From the time I drove in to the time my Service was completed, I felt that the Service team had my b Online Service appointment , very easy to make. From the time I drove in to the time my Service was completed, I felt that the Service team had my best interest in mind. The waiting area is simply Fabulous .I highly recommend this facility !!! More

Shady service practices Went to Kia looking to get out of my 10yr old nissan maxima. It was falling apart little by little. When I got there I was greeted my Mitch. He was ve Went to Kia looking to get out of my 10yr old nissan maxima. It was falling apart little by little. When I got there I was greeted my Mitch. He was very nice and helpful also he understood what I was trying to accomplish. We found a highlander awd that I liked and the finance guy (Jason) worked real hard to get me approved. Jason was excellent in working the finance magic to get me what I wanted......even if he is a COWBOYS FAN! LOL. I would recommend them to anybody and already have. They are an excellent dealership. I recommended they to a coworker who bought a car, then my wike bought a 2010 Sorrento. Well they replaced a part on the drivers side mirror and the mechanic broke the clips that hold the mirrir in place. It falls out when driving. Went back to have them fix it and they said how do we know we did it and would fix the part they broke. They were the only ones to touch the car. I will not be goung back there and will never recommend them ever. More

Engine My engine seized due to a recall issue. Not ideal. John in their service department was professional and courteous. They took care of my vehicle and m My engine seized due to a recall issue. Not ideal. John in their service department was professional and courteous. They took care of my vehicle and made sure I was set up with a loaner so transportation to work was not an issue. They also made sure I was set moving forward and they made sure I knew I was covered. Got my car running like new! More