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Premier Kia Of Branford - Service Center
Branford, CT
103 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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103 Reviews of Premier Kia Of Branford - Service Center
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May 25, 2022
They greeted me promptly and took care of my service needs quickly. I waited in the lounge while they performed routine maintenance. Upon completion, the representative went over every line on the servi needs quickly. I waited in the lounge while they performed routine maintenance. Upon completion, the representative went over every line on the service record and asked if I had any questions. There was no attempt to upset me on things I didn't need. More
by GuilfordTom
Employees Worked With
Other Employees :
Jonathan Flores performed the multi point inspection and service , Chris Happy, Danielle Mohr
May 16, 2022
I was in for an oil change last week. Dan D did an excellent job of explaining my car's inspection and what potential upcoming needs are. He was not pushy and very professional. Nath Dan D did an excellent job of explaining my car's inspection and what potential upcoming needs are. He was not pushy and very professional. Nathan followed up to ensure that I had an excellent experience, which I did. Thank you! More
by Vin
Employees Worked With
May 11, 2022
Danielle Mohr was friendly and very professional in her presentation and explained the service performed in understanding terms. Thank you for offering coffee and water and for providing a relaxing waiting presentation and explained the service performed in understanding terms. Thank you for offering coffee and water and for providing a relaxing waiting room. More
by suemel1
Employees Worked With
Danielle Mohr
May 05, 2022
Service and communication was excellent Work was done in a timely manor Dan DeMarco was very helpful and explained all work completed and services upcoming a timely manor Dan DeMarco was very helpful and explained all work completed and services upcoming More
by Tiggy 2022
April 20, 2022
Dan in Service really went out of his way to be helpful getting my car fixed - working the Kia folks to make sure the warranty covered everything. The Service people there have always been responsive and r getting my car fixed - working the Kia folks to make sure the warranty covered everything. The Service people there have always been responsive and really helpful and pleasant! More
by sherryryan54
April 05, 2022
Went in this morning at 8:15 for an oil change and didn't get it back until 9:45. This amount of time for an oil change is unreal. They told me they were short a couple of technicians. If they had told me th get it back until 9:45. This amount of time for an oil change is unreal. They told me they were short a couple of technicians. If they had told me that before I would have rescheduled the appointment. Because of this I got into work an hour late. More
by dhaydensr7
February 24, 2022
Dan is a very pleasant and professional person to work with. My experience at KIA of Branford is always exceptional and I find that each of the service reps go above and beyond every time I visit. Thank with. My experience at KIA of Branford is always exceptional and I find that each of the service reps go above and beyond every time I visit. Thank you for expediting the part that was needed and for your follow through. More
by MOLLYO_MCK
Employees Worked With
February 24, 2022
DO NOT TAKE YOUR CAR TO THIS KIA. Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my Communication skills are poor, they give you misinformation, and they do not complete the job they are required to do. I not only purchase my vehicle from here, but I also had to take my vehicle to get serviced here. One of the cylinders went bad in my vehicle on Jan 18, 2022. My vehicle was not returned to me until Feb 24, 2022, During the time the dealership had my vehicle I was informed that all loaner cars were being used, which was annoying, but I figured it out. What was terrible was that I kept having to call for updates. 2 weeks went by and there was no update. That is ridiculous, furthermore that I had to call the warranty company and verify that the dealership was in contact with them to setup appointments for an agent to look at the vehicle, but to make sure that the work was being done in order to repair the vehicle. No timeline ever given, nor did I get callbacks when I was told I would. This has been the worst experience at a dealership I have ever had and I have lived in 5 different states. Furthermore, when my vehicle was returned it had oil, it was low on engine coolant and break fluid and when I dropped my vehicle, this was not the state of it. I am just appalled at the level of customer service offered at the service department and I would never recommend anyone going there. Being lied to and then trying to be swindled is not something anyone expects when going to an authorized dealer. There is so much more to this story that I could add but I am running our of space. More
by rpereles
December 17, 2021
Took car in for regularly scheduled service. Service was completed promptly and properly. The manager I worked with was very helpful and went over what was needed/recommended. Cost was reasonable and I was completed promptly and properly. The manager I worked with was very helpful and went over what was needed/recommended. Cost was reasonable and I was out on time. Very nice experience More
by pmlinton
Employees Worked With
Danielle?, Chris Happy
