Premier Kia Of Branford - Service Center

Premier Kia Of Branford responded

Thank you for your comments! You said what we STRIVE to do each and every time! No broken promises and a no hassle experience! Thank you for your business and your confidence with our organization.

Premier Kia Of Branford responded

Thank you so much for your kind words! We appreciate the opportunity to assist you.

Premier Kia Of Branford responded

Thank you Carol for your comments about our company! We appreciate your confidence in our dealership!

JRod responded

Let me set the record straight. Based on your response, I was never told any of it. 1. I was never told that if I left my car you would have someone look at it if an opening became available that day or any other. 2. There was oil leaking into my spark plugs, how does this not constitute a type of an emergency? Especially, since this same problem was dealt with on another occasion (June 2014) and handled by your service department. Check your records or I can provide you with mine. 3. I did not come in there demanding anything. I did not ask for immediate service. That is a lie. I would like to know what free service you are referring to? I have never been offered or received any free service. Any service I received from the dealership I have paid for, with the exception of any warranty items, which wasn't free since I paid for it(again, I can provide documentation). I used to get my oil changes from Branford on a regular basis, but I found the service lacking even then. The reason I kept going there was because I bought the oil changes in bulk, which was economical for me. Due to lack of customer service, I decided to give my business to the Wallingford dealership. I suggest you conduct further research and check the dealership records because my vehicle is not outside the warranty provisions. You have not been kind or attempted to work with me. To this day I still have not received a phone call from anyone. The only communication has been this review.

Premier Kia Of Branford responded

Dear Mr. Torres/ Please allow us to set the record straight on this matter, as, you are not being factual. You called our service department on Saturday, August 22nd concerning a problem with your vehicle. Our service department indicated that, we would absolutely have an appointment for you on September 1st (since it was not an emergency) due to our schedule and, we would call you if we could get you in prior to that date. On Monday, August 24th, you came in - absent of an appointment - at 7:30am demanding that we look at your vehicle. You were not happy that our service department couldn't look at your vehicle immediately, nor, accepted that - if you left the car, we would have made every attempt to fit it in during the day to help you. We understand that you live in Meriden and have taken your vehicle to the Kia dealer you reference as you have only taken advantage of the free service we provided you and some warranty claims. Your vehicle is now outside of the warranty provisions. We believe that we have been kind to you and have attempted to work with you. We are sorry that you feel otherwise.

Premier Kia Of Branford responded

Premier Kia values the customer relationships that we have. Our cars are sold with a 6 month/6,000 mile nationwide limited powertrain warranty. We would not "wash the engine" for the purpose of hiding any oil leaks. Our Service Manager has been in contact with you and has only noted normal seepage due to the miles on your vehicle (in excess of 114,000 miles). The price you indicated in your review also includes additional work that you had questions on. We remain willing to work with you. Simply call us so that we can further discuss this matter. Thank you