Premier Kia Of Branford - Service Center

The service level and commitment to customer satisfaction was unique. The service report was impressive. was unique. The service report was impressive. More

I have had my car in for service since Tuesday morning on a 5 hour repair. They have failed to keep me updated, not answered phone calls or responded to voicemails or texts. I feel they were not truthful wit a 5 hour repair. They have failed to keep me updated, not answered phone calls or responded to voicemails or texts. I feel they were not truthful with the time frame and have deliberately avoided contacting me. I will never use their services again. More

I am from out of state and this was my first time at this dealership. I was very impressed with the staff and the spit and polish of the entire place, including the shop. They were very professional and took dealership. I was very impressed with the staff and the spit and polish of the entire place, including the shop. They were very professional and took care of my issue promptly. Our service advisor, Dan, was excellent. If I need service for my Kia, I will surely go here if I am in this vicinity. More

Thanks to Jeff Irzyk and Allyson Hackett for quick response for unscheduled service after a road mishap. Jeff addressed it immediately and Allyson in Service was also so quick in resolving my issue response for unscheduled service after a road mishap. Jeff addressed it immediately and Allyson in Service was also so quick in resolving my issue (my own fault). I am very pleased with the sales and service of Premier Kia, an all the staff there that made my experience of purchasing, servicing my car. Thank you all for your professional and personal manner. More

The express team was fantastic with the services provided! I will be back for more! provided! I will be back for more! More

Thank you so much for your service today. I went for an oil change and the service was friendly, timely and efficient. I went for an oil change and the service was friendly, timely and efficient. More

Excellent personal service, they’ve always either been able to help me or know who would. Very friendly able to help me or know who would. Very friendly More

Excellent service by Dan and his team. Very satisfied overall. Would highly recommend to anyone Very satisfied overall. Would highly recommend to anyone More

I have mixed feelings about this dealership. I like the service department and LOVE the guy in charge of the parts department. The sales department is awful based on my experience trying to bu I like the service department and LOVE the guy in charge of the parts department. The sales department is awful based on my experience trying to buy two cars there last summer. I bought my current Sorrento there in 2016. I love the car. My son had an accident, and I was going to buy a car for him and one for myself. My younger would get the Sorrento. That would be three cars bought there and I have all my service done there. I have had several friends buy cars there based on my recommendation. The sales person and the MANAGER told me, "the market has changed" when I asked if they could do anything about the price. They clearly do not want business. I can only imagine that direction came from the top. I would not buy a car at ANY Premier dealership due to this experience. The experience showed they are short-sighted. Eventually, there will be lots of cars available and I am happy to tell anyone my experience with this dealership. More

We bought our Niro at Premier Kia nearly 5 years ago and have gone only to them for routine maintenance (regular oil changes and inspections). They've never disappointed and the car has had no problems (kno have gone only to them for routine maintenance (regular oil changes and inspections). They've never disappointed and the car has had no problems (knock on wood!). The dealership has a pleasant waiting area with comfortable chairs and a TV and an adjacent area with small tables for working with laptops, etc. There are cookies, coffee, tea, and water, and you can wander feet away to check out the newest models! Personnel are friendly, responsive, and helpful in answering questions and anticipating possible issues (e.g., remaining tire life). They take you in and start your ticket as soon as you drive up, and I am always on my way home in less than an hour...usually no more than 45 minutes. I'm still a happy customer! More