Premier Kia Of Branford

We were extremely pleased with the way we were treated. The entire office was wonderful and we are definitely considering buying our automobile from Cynthia. She was such a lovely person and we appreciate The entire office was wonderful and we are definitely considering buying our automobile from Cynthia. She was such a lovely person and we appreciated her input as well as Daniel Kovel - wonderful, wonderful people and a wonderful experience. We are still considering out options, but when it's time to purchase and if we do decide to go with Kia it would be Premier. More

I would like to say a big thank you to Elias Rodriguez. I went into Premier Kia looking for an Optima and came home that day with my beauitful new car! Elias was very helpful with my process of buying a car. went into Premier Kia looking for an Optima and came home that day with my beauitful new car! Elias was very helpful with my process of buying a car. I would highly recommend going to see Elias Rodriguez at Premier Kia of Branford. Elias and the Premier sales staff was very kind and warm to my husband and I. If your looking for a new or used car please go see Elias and the Kia team. I promise you, you will be happy you did!!! Thank you again Elias!!!! Cindy and Dennis Craig More

Very helpful, knowledgeable and easy in and out experience. Friendly. My situation was not ideal and yet they overcame and met my expectations with the utmost professionalism. Thanks! Robin Ke experience. Friendly. My situation was not ideal and yet they overcame and met my expectations with the utmost professionalism. Thanks! Robin Keegan More

The entire experience from first contact with Cindy through delivery was absolutely superb. I would recommend Premier Kia to anyone, without reservation, as a great dealership with which to do busine through delivery was absolutely superb. I would recommend Premier Kia to anyone, without reservation, as a great dealership with which to do business. More

Cynthia was amazing. She went out of her way to help get the car registered in time. The dealership was very rigid. There is no cross training of employees. I could not pick up the car the day I wanted bec the car registered in time. The dealership was very rigid. There is no cross training of employees. I could not pick up the car the day I wanted because the finance person was off that day and no one else could print the forms. To make it worse it was a cash sale. I do not like this website because it forced me to open an account to send this review and it is not very user friendly. This took entirely too long to do. More

The Service Department is courteous, always willing to help. When calling, they always know us and are familiar with both of our cars. Great Service! help. When calling, they always know us and are familiar with both of our cars. Great Service! More

Dealing with Premier Kia to purchase my car was a positive experience from start to finish. I traveled from Rhode Island to buy my car in September 2013 and it was definitely worth the trip! I or positive experience from start to finish. I traveled from Rhode Island to buy my car in September 2013 and it was definitely worth the trip! I originally found Premier Kia and their sister dealership, Premier Subaru, through an Internet search while looking for a specific model car, a Saab 9-2X. I’d seen a car I was interested in, but the listing was so new that only a stock photo accompanied the description on the website. I clicked on live help to ask if photos of the actual car were available, and Rita, the person who helped me, could not have been nicer or more friendly. Rita quickly checked on the status of the vehicle and promised that the photos would be updated later in the afternoon or the next day. Sure enough, she followed through and the listing was revised with new photos and more specific information. When I decided to take the plunge and go see the car in person, the customer service continued to be fantastic. I arrived at the lot along with my boyfriend and my coworker who were along for the ride, and we were promptly greeted and helped by sales consultant Nathan Glazewski. Nathan was professional but also easy going and friendly. Not only did he answer important questions about the car and the buying process, but also questions about where to go for the best pizza in the area (also an important question!) and other interesting things to check out in the area since we were from out of town. He also respected the fact that we had already done our research online and knew our facts, and never insulted our intelligence. When I mentioned that my vehicle (sadly totaled in an accident) that I was replacing had been an Outback Sport and that I had really loved it, I was happy to learn that Nathan had also owned a similar year Outback Sport in the past so could easily relate to what I was looking for in a car. Also, as a female customer accompanied by two men on my visit, I appreciated that Nathan always addressed me with the important questions and never assumed that he needed to ignore me and "talk to the men" as some sales associates at car dealerships will unfortunately do. The buying process was pretty easy and painless, considering that the car was great and Nathan was very efficient following up via e-mail and phone after my visit. When I went to pick up the car, we discovered that the VIN etching that was supposed to be on the vehicle's windows had actually not been done, so Nathan suggested getting this done at the same time as the first free oil change that the dealership offers, or to have a kit sent that would allow me to do this myself. He followed up on this to make sure I knew my options and would be able to do this one way or another. He also followed up with me two weeks after the sale to make sure everything was perfect with the car…very impressive since with some other dealerships, once the sale is complete and you're out the door, you definitely never hear from them again and don't expect to. Nathan's attention to detail and customer satisfaction truly speaks well for him and the dealership. You truly get the feeling that they care about the customer and their happiness. A few other notes, on the dealership in general. When you walk into both Premier Kia and Premier Subaru, you definitely get a good, friendly vibe, from both the staff and the customers. Some of the customers I've spoken to in the waiting room were people that had been coming to the dealership for years. Also, one of the other reasons I considered visiting Premier was because their website says they will pick you up from the station in New Haven if you need to come in via train (a nice convenience for people who might be in between cars like I was). I ended up not using this service but the fact that they offer it at all was a big selling point. The Premier group, and their staff, definitely seem to go above and beyond. I'm very happy with the customer service I received from Premier Kia and the car I purchased. I would definitely recommend the dealership, and especially Nathan Glazewski, to anyone looking to purchase a used or new vehicle. As I said in the beginning of this review, it's definitely worth the trip. Thank you, Premier Kia! More

Cindy was informative, attentive, helpful, and most important genuine!. She was extremely knowledgeable about each of the cars I test drove providing me information on each of the features what they d important genuine!. She was extremely knowledgeable about each of the cars I test drove providing me information on each of the features what they did, how they worked. What made me feel most comfortable and won me over was her depth of knowledge and that she did not pressure me but provided me with the facts so that I could make an informed decision that was right for me and my circumstances. Overall I was very impressed with the dealership and have already recommended Cindy to others. I was such a happy customer that I not only bought one Kia from Cindy I bought 2! She is an asset to the dealership and has earned my future business! More

My experience at this dealership was great. The vehicles were great and the customer service from the employees was even better. All of my questions were answered and I left very comfortable. I came back to were great and the customer service from the employees was even better. All of my questions were answered and I left very comfortable. I came back to purchase a car here and am very pleased with my entire experience. More

This is my second leased vehicle through a Kia dealership and our third overall for the family. We were pleasantly surprised by not only the professionalism and friendliness of the employees at Premier Kia o and our third overall for the family. We were pleasantly surprised by not only the professionalism and friendliness of the employees at Premier Kia of Branford but also the willingness they took to "run the numbers" for us. Our personal experience with Cynthia was excellent as she was helpful without being overbearing. We will definitely return to Premier Kia, and Cynthia, for our next vehicle. More