Premier Hyundai of Harvey

Sigrid Hyundai best staff ever Hyundai staff was so great staff is the reason i made the purchase I was treated like family and had all answered with no bullcrap Hyundai staff was so great staff is the reason i made the purchase I was treated like family and had all answered with no bullcrap More

Good people good service worked to get me the car I wanted and made the process as easily and fast as they could very nice people people good service worked to get me the car I wanted and made the process as easily and fast as they could very nice people More

Customer Survey My experience at Ray Brandt Hyundai was pleasant and professional. All of the staff were friendly. My sales representative, Mr. Will, did an excellent My experience at Ray Brandt Hyundai was pleasant and professional. All of the staff were friendly. My sales representative, Mr. Will, did an excellent job explaining my options and made me feel more confident about leaving with a quality vehicle at a reasonable price. The finance representative was cheerful and thorough as well. More

New Car Purchase Good dealership and they were willing to work with me by bringing in vehicles from partner dealerships so that I could purchase what I wanted. Good dealership and they were willing to work with me by bringing in vehicles from partner dealerships so that I could purchase what I wanted. More

I love my car, but the service center failed terribly Ok, so I never post about bad experiences or anything like that but I really need to this time. If you are thinking about buying a Hyundai, especiall Ok, so I never post about bad experiences or anything like that but I really need to this time. If you are thinking about buying a Hyundai, especially from Ray Brandt Hyundai, please read my post. Most of the crappy stuff is towards the end of the post, but I want to tell the whole story because nothing went right with this situation. On Saturday I was driving home on the interstate and something metal flew out of the truck in front of me and pierced my tire. I did not have a spare, and the Hurricane was supposed to hit NOLA that night so I knew nothing would be open for me to bring my car to get fixed, so I had it towed home. On Sunday I decided to look into if Hyundai would tow my car to the dealership because I have a warranty for my tires. They said they would and we set up an appointment for between 6:30am to 7am. I got a text the next morning confirming they would be there at 8:30 (not the time I set up). I call and they said, oh in your area we don’t have anyone contracted that early do you want us to reschedule? I let this go. I ended up leaving my keys in my car and going to work so that I would not be late. By the way the truck never made it until between 9:30am and 10am. While my friend was driving me to work, I called the dealership to let them know my car was on the way and why. I gave them my car info and my info and told them it would be towed. About 10 minutes after the car is towed to the dealership, the dealership calls and leaves a voicemail saying, “Your car was towed to us and we don’t know what you want us to do with it.” I called them back and let them know that I spoke to them earlier and gave them all the information again. I reminded them about my warranty (they have replaced a tire for me before and already knew about it when I told them) and they said they had the information on file about my warranty and it would take care of the tire. They also said it could take a few days because they do not keep tires on stock and have to order one to be sent in. The next day I did not hear from the dealership so I called to check and they said “Our computers are down but we have a tire here. Do you know what brand your tires are because we are not sure if its your and cannot put it on until our computers are up. So…. My car is a few feet away from the person I am talking to… Why couldn’t he go look at the other three on my car and see what brand it was? Anyway… he told me he would call me back before the end of the day and he took my information. I get home from work and my dad (who has worked at car lots and sold warranties forever) tells me they should provide you a car because that comes with the 10 year warranties when you buy a new car. I can’t find any details about Hyundai’s warranties on the internet on my phone, so I decide to call the customer service line. They advise that for anyone with a ten year warranty the dealership is supposed to offer a loaner car if they know the vehicle is going to be in the shop more than one day. This is my second time having the vehicle in the shop more than one day and I was not offered a loaner car either time. So, I call the dealership back to set up my loaner car, but I am told that the service dept closed 12 minutes ago and no one could help me. Mind you, someone was supposed to call me back about my tire before the end of the day. But also, I want to speak to a manager because my car could have possibly been fixed if someone could tell if that was my tire or not, and why was I not offered a loaner if that is company standard? She tells me I need to call the Nissan dealership. I ask her why. She says because they manage her dealership. I asked her if I could speak to a manager in any department at her dealership. She places me on hold, comes back to the phone and says a manager will not speak with you, you need to call the Nissan dealership. I asked if she could call the Nissan dealership because I did not purchase a Nissan they will have no record of my vehicle. She said no. I spent several minutes having a severely unproductive conversation with a person who in no way intended to help. I then called Nissan. They said they had no idea why they would ask me to call them. So then I call Hyundai customer service back again. I explain the situation to the agent who says, oh well its not really Hyundai’s fault because the dealership is a franchise. I said you allow them to have your logo on the door so they do in fact represent your company. She confirmed that they should have offered me a loaner car or referred me to what she referred to as an enterprise to have a vehicle when they knew they would have my car more than 1 day. She said she would need to call the dealership to get both sides of the story and then put me on hold for like 10 minutes while she “typed the notes on my case”. I told her I would hold while she called the dealership. Then she told me that their phone lines did not allow them to place someone on hold. xxx???? Are you serious? You work in a call center and you can’t place me on hold while you make another call???? Ok… Then she says she will call me back within 24 hours. Ok… how does that help when my problem was not having a vehicle to get to work the next day? My ride had plans and I was pretty much stranded right. At this point I am pissed because I feel like I spent a ton of money on this car (my second brand new car I bought from Hyundai by the way) and spent money for the top of the line warranty and even the tire warranty and whats the point when I am not getting what I should be getting. So… I ask to be transferred to a supervisor. I am told that she does not have the capability to transfer me to a supervisor. That a supervisor would have to call me back in 24 hours or less. She keeps making excuses and trying to explain their policies, but at this point I was just done and told her I didn’t want to talk to her anymore. I am never ever rude to people in the service industry because I’ve worked in it my entire working career but I was not nice to this lady towards the end because the things she was telling me just sounded ridiculous. What company does not allow you to speak to a supervisor, especially when she just told me how horrible it was that the dealership would not let me speak to a supervisor when I requested one. I agreed for the supervisor to call me the next day and disconnected the line. At this point I’m pretty much fed up with it, so today, I have my fiancé call the dealership to check on the car. They say it will be done by 5pm. He goes to pick it up and they try to make him pay over $100 for the tire. Well… as you may remember from earlier, when it was dropped off, I let them know twice that I had a warranty and they said they had it in their notes from my last visit. They told him that I should have told them when the car was dropped off because they have to make a claim and take a picture (ok I did tell them… TWICE) and that because their computer is down they can’t look up what company. My fiancé tells them that’s ridiculous and goes outside to call the dealership that I bought the vehicle from to find out what company they do warranties with. Then, all of a sudden, as he is about to hang up with them they say, we were able to get the information. Also, I would like to note that they were requiring my fiancé to pay in cash and said he would get reimbursed later if we could get the claim to go through on our own. I’m not trying to imply anything but that’s super sketchy. Also, it is now almost 11pm and no one from the customer service line has called me back. Way to make a used to be loyal Hyundai customer feel valued. I have names of several of the people I spoke with but am not going to bash them personally on the internet especially since I feel like the company failed as a whole with this experience. More

Hassle free purchase Everything went so smoothly with Alfred. Very knowledgeable of vehicle. I will recommend this dealership and Alfred to my friends and family. He was g Everything went so smoothly with Alfred. Very knowledgeable of vehicle. I will recommend this dealership and Alfred to my friends and family. He was great to work with. More

Love my Santa fe My salesmen was absolutely the best I have ever had. I want to thank Mark and Alfred for making me feel at home and with no pressure My salesmen was absolutely the best I have ever had. I want to thank Mark and Alfred for making me feel at home and with no pressure More

Faison Great Excellent wonderful Awesome Fantastic Beautiful Honorable Honest Fast Fair Fabulous strong satisfying Enlightening Efficient Caring Savings Ioni Great Excellent wonderful Awesome Fantastic Beautiful Honorable Honest Fast Fair Fabulous strong satisfying Enlightening Efficient Caring Savings Ionic Environment Friendly Would do it all over again! More

Satisfied Customer The staff was willing to assist in every step of the car buying process. As a customer I felt that the sales department did everything possible to ass The staff was willing to assist in every step of the car buying process. As a customer I felt that the sales department did everything possible to assure my needs. The car buying process can be a headache at best, but this dealership met my most concerning expectations. More

Satisfied returning Hyundai customer Second Hyundai in ten years and this sport is so much better than the 2008 Santa Fe I previously owned. Only negative is the models are to darn expens Second Hyundai in ten years and this sport is so much better than the 2008 Santa Fe I previously owned. Only negative is the models are to darn expensive . Best in class though More