Premier Honda

Bad all around I emailed Andre ahead of time about a new Odyssey and asked if the price I was looking at was something that would take. He said it sounded reasonabl I emailed Andre ahead of time about a new Odyssey and asked if the price I was looking at was something that would take. He said it sounded reasonable and would just need to see my trade. I told him what everyone else was offering for it (all the same amount) and he said he would still need to see it. I was in town over memorial day and didn't have a good feeling from our conversations but decided to stop in anyway. I asked to speak with Andre and he came out talking up a storm. I'm pretty sure he had no recollection of our past emailings. He told me because i found him online i'd get a good deal but because it was memorial day i'd get a REALLY good deal. He talked to us a for a while and then my wife was going to test drive it. I said I would stay behind with my kids because I didn't feel like moving their car seats and he kept trying to insist my 1 & 3 year old didn't need car seats and would be fine. After they got back he asked for my keys to review my trade in. I asked if it would be quick because I needed to get the kids home. He said 5 minutes. 30 minutes later I asked for my keys to start getting them in the car and he said I should bring their car seats in and let them nap in the show room. I declined that tempting offer and got them in the car to leave. He came out and got annoyed that I was leaving and asked me to come back inside. I said I had to get home but would call him later. He said "man, you're going to make me do a deal in the parking lot?'' He finally gave me his amazing offer which was, $2k less for my trade than everyone else had offered and even factoring in 9k for my trade his total price was still higher than what he had listed the car for online. I went home and told my parents about how enjoyable that experience was and my dad said, "i could have told you never to go there". More

Deceived Customer This dealership is unprofessional, unorganized, and deceptive. They gave me a raw deal where they fudged my deal the numbers were skewed! Extremely di This dealership is unprofessional, unorganized, and deceptive. They gave me a raw deal where they fudged my deal the numbers were skewed! Extremely dissatisfied customer More

Great service , Another dealer said that I needed an appointment and could not serve me that day. I called Premier and spoke to Walter, the Manager. He told me to Another dealer said that I needed an appointment and could not serve me that day. I called Premier and spoke to Walter, the Manager. He told me to bring my car in right away, and they serviced my car while I waited! They also found that my brakes were worn, so I had them replaced while I waited! They also had the best price. Walter and his staff were great! More

WORST experience of my life. First time buying a car on my own and had a horrible month dealing with my used car purchase. My salesman was JOSHUA CRAIG, the floor manager. He was not trustworthy, knowledge my own and had a horrible month dealing with my used car purchase. My salesman was JOSHUA CRAIG, the floor manager. He was not trustworthy, knowledgeable, or professional. Any defect I pointed out with my car, he simply shrugged his shoulders or dismissed it. He made my buying experience stressful, uneasy, and overwhelming. I still have had to return my car for service on a bad alignment, bad tire, bad CV joints, etc. Even when getting service, CALVIN at the service department made me come back 4 different times for a simple alignment/tire rotation. He lied to me several times when I asked for the manager or salesman, saying they were on vacation. I do not trust ANYBODY there! The culture there is clearly about making profit in any dishonest way. I would NOT recommend this place to anyone. You are better off paying more money or traveling extra miles elsewhere. It will save you money and peace of mind in the long run. Premier Honda should be stripped of the Honda name and be shut down. Merry Christmas! More

BEWARE!!! The dealership sold me a BRAND NEW defective BEWARE!!! The dealership sold me a BRAND NEW defective 2013 Honda Accord Sport, not even a month ago. After several trips to the service departmen BEWARE!!! The dealership sold me a BRAND NEW defective 2013 Honda Accord Sport, not even a month ago. After several trips to the service department, I request a swap or refund. In order to get rid of me, the general manager Ashley called the police on me, THREE cars of police showed up, where I was summoned to appear in court for disturbing the peace. I am 5'4 and don't have an aggressive bone in my body and my elder mother was there with me. The service department manager Walter tells me that he can think of only two reasons why I keep complaining about the car. The first reason he gave is that I just don't want the car, and the second reason he gave was that I "NEED" my $4000 down payment back for something else. Now, I am stuck paying a note that is nearly $400 a month on a defective car and I have to appear in court for disturbing the peace, when it was my peace that was disturbed. More

I just purchased a 2013 Honda CR-V EX this week (October 2013) and have nothing but great things to say about my experience. However, I really did a LOT of homework prior to any actual physical contact wit 2013) and have nothing but great things to say about my experience. However, I really did a LOT of homework prior to any actual physical contact with anyone t the dealership. The reason that I say that is you HAVE to know what you want in a vehicle and what a reasonable price is for that said vehicle. I used Consumer Report car buying report. For $14 you get a full report which includes a LOT of information, but specifically what the dealer pays for the vehicle and what a reasonable price would be where you should start to negotiate from. Also, I would highly recommend making initial contact with the internet sales person and see what offers they can give you. Virtually every dealership has an internet sales person and they are typically paid a salary and will provide you a very competitive price for your vehicle through an email correspondence. You don't have to go through the haggle of going back and forth with a salesperson. My internet sales person (Jeff Dude) was awesome. He quoted me a VERY good price for the 2013 Honda CR-V EX. Once I was sure that this was the vehicle that I wanted, I scheduled a meeting and we sat down to talk specifics. He answered all of my questions, explained the breakdown of the pricing and was not pushy in the least bit. Again, because I had done my research I knew exactly what to expect and what pricing was reasonable AND competitive with other dealerships. There were no surprise "fees" or "add ons". I knew prior to talking to the finance people exactly what my vehicle was going to cost me. Also, another really big selling point for going with Premier Honda is that they include a "warranty for life" for the motor/transmission/engine on all vehicles they sell. As long as you own the vehicle, there are NO mileage or time limits. Now for the financing aspect of the deal...I had secured guaranteed financing prior to going to the dealership. I got a great rate through Capital One and used their online application. I wanted to be sure that I had a "sure thing" in terms of financing before I did any talking with the Honda finance person, Travis. In the end, Honda still had their 0.9% financing rate for 60 months and I qualified for that based on my credit score of 715. Travis also was super helpful and of course I had a million questions during the paper signing process. He offered me the 7 year/100,000 mile bumper-to-bumper extended warranty for a SUPER great price. I had priced out similar extended warranties through my own car insurance (Geico) and other reputable agencies, and they were no where close to the price that Travis quoted me. Normally, Consumer Reports suggests that you stay away from an extended warranty since you should be buying a car that is RELIABLE as it is. But, pricing it out over the long term was such a great deal that I took advantage of the warranty. So...in summary, I had a wonderful car buying experience. I got a great deal on my vehicle, had all of my questions answered prior to signing any paperwork and was not presented with any mystery "fees" or "add ons". I did a LOT of research prior to contacting the dealership and was firm, yet very respectful in expressing what I was looking for. If you walk in there (or any other dealership) with a chip on your shoulder or an arrogant attitude, you will only hurt yourself in the long run. You will "get what you give" and if you don't like what a dealership has offered you, simply tell them that and be prepared to walk away from any deal. There are 100s of dealerships vying for your business. Go with the one that you have a good "gut feeling" from and one that has the best benefits. If you follow these simple rules, the car buying experience can not only be educational but can also be a wonderful experience both emotionally and financially. More

I am extremely pleased with my BMW 325i purchase from Premier Honda. The service was excellent and they took great care of me. I actually went to a few different dealerships all over the area and Premier Premier Honda. The service was excellent and they took great care of me. I actually went to a few different dealerships all over the area and Premier ended up being my final choice. I will definitely return and would recommend them to anyone looking for a good pre owned vehicle. More

I went to Premier Honda to sell my 2011 CR-V. The above named salesman told me that they were interested to buy it. They evaluated it and made me an offer which I accepted. Because it was Memorial Day, h named salesman told me that they were interested to buy it. They evaluated it and made me an offer which I accepted. Because it was Memorial Day, he told me that their accounting department was not working and would cut the check the next day. He told me to call him at 10:00am the next day. When I called, the salesman told me to call back in 2 hours. I was touristing, did not have a cell phone and calling back at noon was not convenient. I called back at noon and was told to call back at 2:00pm. I was then told to call back at 4:00pm. I finally called the manager and was told that they were reneging on their offer because they had finally looked at the title and did not like the fact that the car was titled in Texas to a person with a California address. They told me that they would bring back the car in 30 minutes. An hour later I took a cab and went to recover my car. I live in Mexico and I had to sell my US registered car in the US. I figured that I would visit New Orleans at the same time. Having received and accepted a firm offer from a presumably respectable dealer, I bought my airline tickets to return home the next day. When they reneged on their offer, I had to cancel my tickets and pay the penalty plus they dragged me for a whole day before telling me that they were not honorable. They never apologized for causing all these problems. More

Car was missing items promised on the sticker. IMPOSSIBLE to get someone from the dealership, including two managers, to pick up the phone and/or return a call. Wouldn't send an enemy there. Horrible experie to get someone from the dealership, including two managers, to pick up the phone and/or return a call. Wouldn't send an enemy there. Horrible experience. More

Excellent customer service experience; given a fair and reasonable quote for repairs and repairs were completed on time. Great job! I will definitely return for future car service. reasonable quote for repairs and repairs were completed on time. Great job! I will definitely return for future car service. More