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Premier Honda

New Orleans, LA

4.2
399 Reviews

11801 Interstate 10 Service Rd

New Orleans, LA

70128

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Showing 399 reviews

May 08, 2024

I set up an appointment to buy my car three days before the purchase. The day of the purchase, I got a call saying someone else wanted to buy the car and I needed to make sure I arrived on time. My wife an More

by mvines116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Citriu
May 09, 2024 -

Premier Honda responded

Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to Dwayne Lewis at dlewis@premierhonda.com. We look forward to hearing from you.

May 09, 2024 -

mvines116 responded

I will certainly reach out but somebody yesterday told me that your finance department had a change of personnel back in January when I submitted the cancelation the first time and messed it up somehow. They said it had been processed but would still take some time to post to my account. I hope moving forward you can make sure that cancellations don't take this long to process and that you make sure people want the warranty you are selling them.

December 29, 2023

Premier Honda of New Orleans treated us like FAMILY! Sales Manager Joe Ciruti began speaking with me regarding my daughter's future purchase back in October. We went in November 2023 with a plan to retu More

by Wendy Cosse Sylve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Ciruti, Edwin Morgan, Carlos (Los)
Jan 04, 2024 -

Premier Honda responded

Hello Wendy, congratulations on your new car. We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2023

WORST DEALER EXPERIENCE! A HUGE WASTE OF TIME! My experience with this dealership was incredibly disappointing, turning a once-positive encounter into a frustrating and dissa More

by CPatterson
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Loc Van (Terrible)
Nov 24, 2023 -

Premier Honda responded

Hello, we regret to hear about your experience with us and completely understand your frustration. Our manager would really like to speak with you more regarding this matter. Please reach out to Dwayne Lewis at dlewis@premierhonda.com. We look forward to hearing from you.

Nov 24, 2023 -

CPatterson responded

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Nov 24, 2023 -

CPatterson responded

Dwayne was copied on previous emails and never responded despite explicit requests for him to address the issues. I also emailed him again after I was told to in response to my Google review. There has been no response to that email either. We still have outstanding questions that have not been answered. Though, I am not surprised based on all of our prior experiences at your dealership. This is just further reinforcing the lack of responsiveness and accountability trickling from the highest level of management. I will reach out to the owner, Troy Duhon, to document my issues and concerns.

March 31, 2023

Logged on to their Website and filled out PRE- QUALIFICATION Application. Application CLEARLY states WILL NOT IMPACT CREDIT SCORE and GET PRE-QUALIFIED at PREMIER HONDA. Filled out application w More

by Douglas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Barholomew, Christopher Reggie
Apr 04, 2023 -

Premier Honda responded

Douglas, we understand your frustration and truly apologize for the inconvenience this has caused you. Please reach out to Dwayne Lewis (dlewis@premierhonda.com) when you can so we can address this situation directly. Thank you and have a great day.

January 21, 2023

Very pleasant dealership to work with They always seem to try to make you happy as best as they can Is my favorite dealership More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike lombardino
Jan 30, 2023 -

Premier Honda responded

Hi Danny, we are very happy to have provided you with such a positive experience. We hope to be of service to you again in the future. Take care!

January 18, 2023

Staff are friendly, gives good customer service and are knowledgeable about their products. I worked with Kyron and Eric who were both professional throughout the process and willing to work with me. Would More

by Brandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyron Rhodes
Jan 30, 2023 -

Premier Honda responded

Hello, we're glad to hear you found our staff was so knowledgeable and helpful! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 09, 2023

Excellent service and the quality leadership with all the areas of the dealership. I love going to have my car service at this dealership because they listen and provide the best service. More

by jtureaud2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold, Joshua Barholomew, Christopher Reggie
Jan 10, 2023 -

Premier Honda responded

Hi, we're happy to hear you enjoyed your service at our dealership. We're looking forward to your next visit with us!

Jan 10, 2023 -

jtureaud2 responded

When it’s time to have the car serviced again you can make sure I will be there. Thanks

December 29, 2022

Excellent Service and communication throughout my repair experience. Work done professionaly and timely. Will be back! More

by tiger840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Smith Anthony Legeaux
Dec 31, 2022 -

Premier Honda responded

Hi, we are very happy to have provided you with such a positive experience. We hope to be of service to you again in the future. Take care!

December 28, 2022

Quick service and call back. Very nice service personnel. Keeping my granddaughter safe on the road. Thanks More

by p51white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barholomew, Christopher Reggie
Dec 29, 2022 -

Premier Honda responded

Hi, we are very happy to have provided you with such a positive experience. We hope to be of service to you again in the future. Take care!

December 21, 2022

Quality and efficient service The staff provided prompt service. Checked in at 8am and was out by 9:00. See you in 3000 miles More

by Mauricecbaird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barholomew, Christopher Reggie
Dec 22, 2022 -

Premier Honda responded

Hi, we are very happy to have provided you with such a positive experience. We hope to be of service to you again in the future. Take care!

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