Premier Ford Lincoln

Called the dealership because I was interested in purchasing a car. One of the salesmen didn’t stop calling me until I finally came in. Once I got there we sat and built the T150 exactly how I wanted purchasing a car. One of the salesmen didn’t stop calling me until I finally came in. Once I got there we sat and built the T150 exactly how I wanted it. I was told I would get the car in 3 months. Got my total price of $40k and gave them a deposit. Was supposed to get email notifications with updates on the production of the car and estimated dates never did. Kept calling the salesman and he said he’s not in or he just wouldn’t pick up. I even called him once when I was outside watching him pick up the phone and tell me he’s not in today. Anyway 13 months later I get a call the van is coming in 2 days make insurance ready. 2 weeks pass and still nothing so I decided to take a drive down there and to my surprise the van is there and nobody called me to tell me it’s there. Now I come in to pick up the van and they hit me with a new sticker price of $45k due to increased costs of materials within the 13 months. Ok fine. BUT on top of that they now want 10k over sticker. After being totally shocked since I sat built the car and waited 13 months the GM said he would 7k over sticker. Got him down to 6k over sticker. They tell me all the salesmen in the dealership are just waiting for me to walk out mad and reject the car so they can go sell it for 15k over. I waited patiently much longer than I agreed and expected to and I don’t believe I should’ve paid anything over sticker. The sticker was already 5K more than my original build. It’s not like I walked in and chose something sitting in their lot which then I’d sort of understand. I waited for a car that I ordered and i have the paperwork. And the car isn’t exactly how I built it. Certain things they told me would be that aren’t. More

Sales Department is acceptable and pleasant. SERVICE department is horrible. Intake person is RUDE and NASTY. I would never get a car from this dealership as long as the service had to be perfo SERVICE department is horrible. Intake person is RUDE and NASTY. I would never get a car from this dealership as long as the service had to be performed at their location and You hjad to deal with their intake personnel. More

Great experience with Premier Ford in Brooklyn. Everyone was friendly and made car buying a joy. Highly recommended. was friendly and made car buying a joy. Highly recommended. More

Dealership was very helpful. Easy acquisition and knowledgeable. Salesman Owen Gibson was very helpful and treated us like family. I would return to purchase my next car. knowledgeable. Salesman Owen Gibson was very helpful and treated us like family. I would return to purchase my next car. More

No complaints about the dealer, but the Lincoln has been less then enjoyable. Can not stand the pushbutton transmission nor the stop start, nor the drive modes. There is no grab bar for the drivers door, a less then enjoyable. Can not stand the pushbutton transmission nor the stop start, nor the drive modes. There is no grab bar for the drivers door, and they took away the signal lights on the side view mirrors. Not the dealership's fault, but probably my last Ford product. More

Absolutely the worst dealership !!!! My new car was towed there dead they would not service it because it was not purchased there. This was after I discussed this with them and they told me to have it towed there dead they would not service it because it was not purchased there. This was after I discussed this with them and they told me to have it towed there More

Premier Ford took over two months to fix my transmission PS is still there If I went someplace else I could’ve paid to have it done and get my car in three days Warranty work sucks PS is still there If I went someplace else I could’ve paid to have it done and get my car in three days Warranty work sucks More

I get all my cars here they treat you like family they don’t rush you they get me the best price I need to pay don’t rush you they get me the best price I need to pay More

I'd like to revise a prior review of Miguel Diaz. After his return due to covid shutdown, he was extremely attentive and helpful. As for the dealership, I still maintain they should have had a website noti his return due to covid shutdown, he was extremely attentive and helpful. As for the dealership, I still maintain they should have had a website notice that they were shutdown. There was nothing. Not even Ford knew their status. Ford tried to help, but made it worse with no follow up after my initial THREE contacts. But Miguel made it all good in the end. Thanks! More

Leasing new Ford very pleasant, easy and quick service.......user friendly, we were satisfied with the service provided by the team, answered all questions, fulfille very pleasant, easy and quick service.......user friendly, we were satisfied with the service provided by the team, answered all questions, fulfilled all our requests, overall it was good. Only issue is the navigation app is not functioning after 2 days, We need to sort this out! also the break system is not good in this model.After few miles we will contact the dealers. More