Premier Chrysler Dodge Jeep Ram of Buena Park

It's impossible to explain what an amazing job Eric in Service did taking care of my wife's Pacifica when the transmission went out. He did all the leg work to ensure our warranty covered everything, but Service did taking care of my wife's Pacifica when the transmission went out. He did all the leg work to ensure our warranty covered everything, but more importantly, he constantly kept us informed on status, and he kept every commitment he made, even if it just meant calling to let us know they were still on schedule. There was never a moment we didn't feel like Eric always had our best interests in mind. THAT is why I plan to visit the dealership after I turn in my car in on lease next month. If I get my next car there, Eric will be the primary reason why. More

Have had nothing but outstanding service from this dealer. On this particiluar morning I returned my jeep to have a hitch installed and the uconnect troubleshooted. When I drove up to the service ba dealer. On this particiluar morning I returned my jeep to have a hitch installed and the uconnect troubleshooted. When I drove up to the service bay, not only not only did Daniel greet me he indicated he was expecting me. It appears this dealer has excellent internal communications between the sales, finance and service staff. Makes me want to return for service even if the Dealer is a little out of my way. Great Job Guys! More

I took my grandcherokee into for service the other week. The service people were really friendly And the service was pretty quick. The most convenient was that I didn't have to negotiate the service. usuall The service people were really friendly And the service was pretty quick. The most convenient was that I didn't have to negotiate the service. usually I go in for an oil change and have to argue for why that's all I want but this time it was simple. More

Wow, where do I start? My 1st contact was with Kenny, who called me immediatly when I sent a request via the internet for info on a new Jeep. What a great guy! Came in on his day off to work with me. I who called me immediatly when I sent a request via the internet for info on a new Jeep. What a great guy! Came in on his day off to work with me. I'm now a huge fan of Kenny! While I waited for him to arrive, I met Stuart, the owner, while I was walking on the lot. Friendly, gracious and not pushy. When Kenny arrived, he spent time with my friend and I and did everything to make my experience pleasant and fun. Kenny was very popular, phone calls coming in for him regularly, but never made me feel as if my business with him was not the most important part of his day. Did everything to make me happy; going so far as to give me a Jeep baseball hat when I asked for one and then also giving me a keychain. He did not just sell me a new Jeep, he got to know me, and shared his own personal stories with me. When it was time for me to meet Johnny, I was already very happy with the experience. Johnny was also amazing when he reviewed my financing with me, giving me not just a great deal, but again taking the time to get to know me and sharing his own stories. He even gave my friend and I some of his personal tickets to a Ducks hockey game! Also threw in several years of oil changes on my new Jeep. Again, WOW! What a great experience I had! Buying my Jeep was a huge financial burden on me, and I was a wreck, but I was made to feel that my needs would be met, sold a great Jeep and had so much fun with the guys at Don-A-Vee. I had purchased my last Jeep at a dealership (now closed) in 2002, it was a horrible experience and I was pretty annoyed with the ordeal I had. Totally different here. I will tell everyone I know what a great time I had purchasing my Jeep at Don-A-Vee! Thanks guys for everything! I'm such a huge fan now! More

Daniel is by far one of the best reps that I have ever dealt with at a dealership. He truly goes the extra mile for his clients. It is because of him that I will want to be coming back to Don-A-Vee time dealt with at a dealership. He truly goes the extra mile for his clients. It is because of him that I will want to be coming back to Don-A-Vee time after time. He is a huge asset to the organization. Cannot say enough good things about him. More

We bought this car from Ford Of Orange with in 2 months we had a horn problem. Ford said not our problem and take to the Jeep deeler. On christmas eve we went to Jeep not knowing the cost of the work. they we had a horn problem. Ford said not our problem and take to the Jeep deeler. On christmas eve we went to Jeep not knowing the cost of the work. they took the jeep in and with in an hour called us and advised what the problem was. we were able to fix the problem while i battled with the ford dealer over paying for the work. Our experience was a good one. 100% better then Ford of Orange. More

My overlal experience with Don A Vee and Ken Smirz in particular was very positive. I couldn't have accomplished what I wanted (trade + purchase) without Kenny's help! This is the third used car I've pu particular was very positive. I couldn't have accomplished what I wanted (trade + purchase) without Kenny's help! This is the third used car I've purchased at this dealership and I feel the best about this purchase. I'm never sure if I've paid the best price I could, but I'm happy with the results. I do wish that regular car dealerships could give you 30 days to drive the car and report any problems (like CarMax does) but other than that, I think this was a positive experience. Best of all -- I love my "new" car! Thanks DonAVee! More

Along with purchasing a used 2009 Pontiac G6 GT there were some items that needed to be fixed before I was totally satisfied. Remaining very objective, I wondered why these discrepancies weren't fixed be were some items that needed to be fixed before I was totally satisfied. Remaining very objective, I wondered why these discrepancies weren't fixed before hand. But to Don-A-Vee's credit they repaired or replaced the items found to be unsatisfactory. Customer service is big to me and Don-A-Vee came up big. Ken Smirz made sure I was totally happy with my car and Mo Jubram was super friendly and helpful in making the repairs most convenient for me. So ultimately the question you ask yourself is, would I want to deal with Don-A-Vee again? Yes, I would. Thanks Don-A-Vee. More

Turning in our Nitro Lease was a very easy experience, fast and a very friendly staff. All options for lease, trade-in, new, and buying a used car were given to us. I would definitely recommend this deale fast and a very friendly staff. All options for lease, trade-in, new, and buying a used car were given to us. I would definitely recommend this dealership to any of my family and friends the next time they are buying a car. Thank you! More

Tom Kirk, Dir. of Operations, reviewed the work performed by another dealer on a K13 Recall on 1/18/21 and agreed that the workmanship was not acceptable to me or his dealership. He contacted Chrys performed by another dealer on a K13 Recall on 1/18/21 and agreed that the workmanship was not acceptable to me or his dealership. He contacted Chrysler Corp. and the other dealership about the work performed. On 1/23/2001 he received approval from Chrysler Corp. to order new front inner liners and install them to complete the K13 Recall work in a quality manner. His commitment to satisfy the customer in a timely manner is appreciated and should be noted by the jeep community. By the way, the original dealer that preformed the K13 Recall work took five( 5) days to call me back after 4 phone calls to them by me and others. Again, many thanks to Tom Kirk of DON-A-VEE. George Kopjak More