Premier Chrysler Dodge Jeep Ram of Buena Park

I have three PT cruisers that I gotten service for at Don A Vee. I have worked with Eric on three occassions where he has had to show patience in dealing with me. He passed all of the pressure tests that I A Vee. I have worked with Eric on three occassions where he has had to show patience in dealing with me. He passed all of the pressure tests that I applied to him with outstanding success. When I left, I felt that I had gotten a fair deal and fair treatment. I was unhappy with Chrysler for making a car that created alot stress for the customer and their service staff. More

Outstanding service, from my initial call, to arriving at the dealership, the jeep was outside front when i arrived, and Bill and Kenny did a great job and we managed to get a deal that suited us both. I wo the dealership, the jeep was outside front when i arrived, and Bill and Kenny did a great job and we managed to get a deal that suited us both. I would recommend the team and the dealership to anyone. By the time I had got home Kenny had sent me a very nice thank you email. Great deal, great team and great experience. More

We own two Jeeps that we originally bought new from another Jeep Dealer; however, we have always had all of the scheduled repairs and/or maintenance performed by Don-A-Vee. Working with their service another Jeep Dealer; however, we have always had all of the scheduled repairs and/or maintenance performed by Don-A-Vee. Working with their service manager, Eric Westphal has always been a pleasure for us. He has always treated us with a high level of professionalism and courtesy. If we were ever to be in the car market in the future, we would definitely buy from Don-A-Vee. More

Words cannot express my gratitude to Eric Westhphal, Service Manager of the DON-A-VEE Chrysler Jeep Dealership in Placentia, Ca. He is an angel and I will always remember how he went above and beyond t Service Manager of the DON-A-VEE Chrysler Jeep Dealership in Placentia, Ca. He is an angel and I will always remember how he went above and beyond to provide the ultimate in customer care and satisfaction. His complete product knowledge and personal touch make him by far a cut above the rest. My Chrysler 300 stalled when entering the toll road and I could not get it started again. I was terrified and not sure what to do! My car is only a few years old and only has ~ $25,000 miles. Initially, I reached out to the local Chrysler dealership, Tuttle Click in Irvine, CA. The service advisor told me if I could get the car there within 20 minutes, he could have it inspected that day. I brought the car in and four days later, they hadn’t even looked at the car. I made numerous phone calls to get an update to no avail and I was promised every time that someone would get back to immediately, yet NO ONE did. After several days, I was told that they were extremely busy and that a mechanic would take it for a long test drive to see if they could repeat the problem in order to detect a code. I called the next morning to find that they didn’t find anything and it was ready to pick up. I finally picked up the car to find that whoever “looked” at my car also ate lunch in my car [cheetos and a sandwich]. If I wanted it washed, it would take over an hour which is about how long it took to have someone drive the car up to the front so that I could leave. While I waited, a woman told me about her horrible experiences at Irvine Tuttle Click and mentioned that a dealership would soon be opening in San Juan Capistrano; no doubt she was looking for real service as well. I expressed my concern to the service advisor that I was nervous to drive the car not knowing when or where it would stall on me again. I asked what I should do if this happened on the freeway and they suggested I get out of the car. Much to my despair, I wasn’t sure what to do. I drove the car not knowing what to expect next and was afraid of being harmed! A few weeks later, the car stalled several times over and over again. Being a 42 year old woman, recently and unexpectedly widowed, I felt completely helpless. I knew I wouldn’t get anything from Tuttle Click and wasn’t sure what to do. I searched the internet for dealerships and found that Tuttle Click had a lousy two star rating with numerous complaints, however, the DON-A-VEE dealership in Placentia was the highest rated of all of Southern California. Despite the fact Placentia is much farther from me than probably five Chrysler dealerships, I decided to go for the dealer rating after having such a horrible experience at Tuttle Click in Irvine. DEALERRATER.COM is an incredible and reliable resource. My parents flew in from Texas and brought the car in for me and Eric, the Service Manager, took the car and immediately diagnosed the problem. He had the car fixed and made sure it was covered under warranty, within one day. And, when my dad took me to get the car and I met Eric for the first time, Eric personally made sure that we were taken care of and brought my car to me himself! Not only did he take a tremendous burden and stress off of my shoulders, but I found someone that I can trust to take care of my car in the future. Eric is amazing! I was literally brought to tears by his kindness and professionalism. I couldn’t stop hugging him. He let me know I could call him ANYTIME and made me feel at complete ease. There is no doubt that DON-A-VEE is completed concerned for their customers and it is a great comfort knowing that driving a few extra miles makes the difference of victim to victor. THANK YOU, ERIC AND DON-A-VEE! YOU ARE LIFE SAVERS! More